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Customer Service Medical

Tampa, FL
March 27, 2018

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Seeking medical coding position in a professional environment where my extensive computer and organizational skills will be utilized.

Accustomed to working with a high degree of sensitivity and confidentiality.

Focus on thoroughness and accuracy.

Active listening skills; team player attitude and caring spirit.

Flexible and versatile, able to maintain positive attitude under pressure.

Typing Speed: 60 wpm.


Coding Skills: ICD-9-CM, ICD-10-CM, HCPCS, CPT

Claims Processing: Government payers, Medicare, Medicaid and Tricare, third-party payers, UB-04, Worker’s Compensation and managed care, including: HMO, PPO, and POS

Medical Course: Medical terminology, Anatomy and Physiology and HIPAA.

Administrative Skills: Office management, health insurance claims processing, medical

office procedures including scheduling appointments, collecting payments, payment

posting, computerized billing and coding, payroll preparation and customer service.

Computer Skills: Electronic Medical Records (EMR/EMH), Medisoft, Medical Manager, Microsoft Office, Word and Excel, QuickBooks and data entry.


Ultimate Medical Academy- Online 2012

Medical Billing and Coding Diploma (GPA 3.0)

Academic Excellence Award

Freedom High School – Tampa, FL 2008

High School Diploma


E. George Rosanelli Jr. MD 2013

Medical Biller/Coder

Prepare, review, and transmit claims using billing software, including electronic and paper claim processing

Follow up with unpaid claims and submitting any required documentation to appeal and resubmit claims for payment

Review patient information, insurance verification and completeion of any referrals and authorizations required

Administrative Assistant

Provided comprehensive administrative support for a private practice with three locations

Oversee receptionist area, including responding to telephone and in-person requests

Utilized databases and accounting programs to organize and maintain company records

Prepared new hire information trained personnel

Kohl’s – Brandon, FL 2011-2013

Sales Associate

Approach and assist customers on sales floor

Operate terminal and insure accurate sales

Receive payment cash, check and credit card

Fernandez Reporting – Riverview, FL 2009-2011


Stored, received and dispersed electronic and paper information and documents

Provided all clients with fast responses and accurate results

Maintained clean, safe and orderly working environment

Publix – Lithia, FL 2008-2009


Maintained orderly appearance of register area and kept supplies stocked

Provided and maintained excellent customer service

Answered customer questions and resolved complaints

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