Executive Director In-Home Care Operations Leader
Resume:
Rebecca Kearney
Executive Director
Contact
********@*****.***
https://www.linkedin.com/in/rebecca-
kearney-70a369190/
Objective
Dedicated In-Home Care Director with extensive experience seeking new leadership opportunities. Proficient in all facets of operational management, including billing, payroll, insurance claims processing, and budget planning. Adept at client care coordination, assessments, and care plans, with a strong track record of client retention and satisfaction. Skilled in all HR functions, from recruiting and interviewing to personnel evaluations and disciplinary actions. Proven expertise in sales and marketing, both in-house and within the community, with a strategic and results-oriented approach. Committed to delivering success through hard work and dedication.
Education
Sinclair Community College
Dayton, OH
A.B.A.
Key Skills
Business Development
Operations
Client Relations
HR Functions
B2B & B2C Relationship Building
Territory Development
Cross-functional Team Management
Budgeting & Forecasting
Experience
December 2023 – May 2025
Executive Director • Golden Heart Senior Care
• Manage all operational aspects of an in-home care company
• Lead a team of 4 Office Staff and 55 Caregivers, expanding head count by over 50%
• Successfully increased sales by over 300% in 11 months by focusing on face-to-face sales efforts
June 2022 – August 2023
Director • Options Home Services
• Managed day-to-day operations and growth of mid-sized home care company which grew from 12 caregivers to 60 caregivers and billable hours grew from <200/week to 1600/week
• Assessed and maintained relationships with clients and families by developing individualized plans of care to maximize the assistance/care needed
• Responsible for scheduling caregivers and selected applicable caregiver, weekly billing, insurance billing/follow up and worked proactively to minimize potential injury or incidents
• Facilitated HR functions: training administrative staff, disciplinary actions, and bi-weekly payroll functions
• Managed 6 office staff and 60 caregivers
March 2021 – June 2022
Sales and Marketing Manager • Landings of Huber Heights
• Exceeded monthly goals for building community census through face-to-face sales, closing referrals and creating effective marketing campaigns outside of the community
• Grew community clientele by 22% in an 8-month period during COVID
• Marketing efforts included: medical, non-medical, effective CRM usage and follow-up, and relationship building
• This Community was closed due to an unspecified reason June 2014 – November 2020
Executive Director • Golden Heart Senior Care
• Managed day-to-day operations and growth of mid-sized home care company which grew from 12 caregivers to 60 caregivers and billable hours grew from <200/week to 1600/week
• Assessed and maintained relationships with clients and families by developing individualized plans of care to maximize the assistance/care needed
• Responsible for scheduling caregivers and selected applicable caregiver, weekly billing, insurance billing/follow up and worked proactively to minimize potential injury or incidents
• Facilitated HR functions: training administrative staff, disciplinary actions, and bi-weekly payroll functions
• Managed 6 office staff and 60 caregivers
June 2009 – June 2014
Territory/Business Development Manager • Comfort Keepers
• Oversaw 5 franchises and was responsible for growing the business from 5000 hours/week to 8600 hours/week, in 24 months, within a business system owned by the founder of Comfort Keepers.
• Managed 4 nurses whose key responsibilities were assessing newly signed clients.
• Handled all intake calls to sell CK at the point of call. This made the actual in-home sales process more efficient and increased my closure rate to 96%.
• Maintained records and reports (KPI’s) on a weekly basis to report at daily team meeting.
• Weekly analyzed the anticipated caregiver needs of 5 franchises/9 counties in the Miami Valley and organized with the recruiters how many caregivers we needed to hire.
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