Customer Service Specialist with 10+ Years Experience

KAY MALLOW

PROFILE

Throughout my professional journey, I have consistently demonstrated a strong ability to please clients, which has served me exceptionally well in customer service. With over 10 years of experience in this field, I possess excellent communication skills. In addition to my customer service expertise, I have developed a keen eye for detail, often identifying aspects that others may overlook. My organizational, time management, and multitasking abilities have been refined through extensive experience in the workforce. Looking ahead, I plan to leverage the skills I have acquired to become a successful business owner, continuing to build on my customer service experience. EXPERIENCE

PROCESSOR/TECHNICIAN, FIRST BANK OF OHIO - MARCH 2019 - JUNE 2025

Train new hires for their role in processing.

Process loans for dealerships and confirm proper loan completion.

Process in-house loans from the bank.

Collect payments from customers.

Answering phones and directing the caller to the correct office, department or person.

Research titles for liens when titling is behind. MEDICAL SCREENER, OCTAPHARMA PLASMA - OCTOBER 2016 – MARCH 2019

Train all new hires.

Take vitals and blood samples to determine if customers are eligible to donate.

Intake and process new donors.

Answer phone calls from customers.

Calibrate equipment to ensure proper reads and accuracy. MEDICAL SCREENER, CSL PLASMA - AUGUST 2014 – OCTOBER 2016

Take vitals and blood samples to determine if customers are eligible to donate.

Intake and process new donors.

Answer phone calls from customers.

Keep the work area stocked and clean.

PLASMA PROCESSOR, CSL PLASMA

Collect each bottle of plasma from donor floor in a timely manner.

Scan and label each bottle to match the bar code already on bottle from the donor floor.

Separate each bottle into sections base on unit number on label.

Place each group of bottles into freezer before timer is up to keep plasma fresh. Phone: (614) 368 - 5665

Email: *************@*****.***

Location: Columbus, Ohio 43209

EDUCATION

WHETSTONE HIGH SCHOOL

High School Diploma

August 2010 - May 2014

FORT HAYES CAREER CENTER

Graphic Arts and Design

August 2010 - May 2014

SKILLS

Project Management

Attention to Detail

Organization

Problem-Solving

Time Management

Customer Service

Communication

Computer skills

Multitasking

Creative

Adoptable/Flexible

Learn quickly

REFERENCES

Whitney Smith

My former manager

(614) 557 - 7605

Dawn Chapman

Retired employee/Family Friend

(614) 352 - 8184

Angie Funk

Former Center General Manager

(740) 974 - 0284

Sarah Wirthlin

Neighbor

(614) 314 - 6217

Ross O’Reilly

Former Manager

(614) 374 - 4914

Contact this candidate