Medical Billing Specialist with Denials Expertise
Resume:
Kennecha Wright
Medical Billing Representative
Akron, OH 44307
***********************@***********.***
Professional Summary
To obtain a position utilizing the skills I've learned. Authorized to work in the US for any employer
Work Experience
Denials Analyst
TeamHealth-Akron, OH
June 2018 to May 2025
• Processed and reviewed medical claims for accuracy and compliance with insurance regulations
• Verified patient insurance information and eligibility, ensuring accurate billing and reimbursement
• Generated and submitted insurance claims electronically, expediting the reimbursement process
• Coordinated with healthcare providers to obtain missing or necessary documentation for claims submission
Customer Service Representative
Jo-Ann Fabric and Craft Stores-Hudson, OH
April 2016 to May 2018
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Associate Firstline Technician
Diebold-Uniontown, OH
2015 to 2015
• Diagnosed problems onsite
• Prioritized and planned service calls
• Accurately reported servie data
Customer Service Representative
First Energy-Akron, OH
2014 to 2014
• Updated customer account information
• Transferring electric services and account disconnection
• Applied payments to accounts and account reconciliation Temp. Assignment Inbound Banker
First Merit Bank-Akron, OH
2013 to 2014
• Funds disbursement
• Customer service representative
• Handled customer account transfers and deposits. 2012-20013 Community Support Services. Akron, OH
Billing Specialist
• Medicad Billing
• Process intakes
• Customer relations for clients and insurance companies Billing Specialist
Integra Professional Services-Fairlawn, OH
2008 to 2009
• Processed claims in a timely manner and resubmitted rejected claims.
• Followed up with insurance companies and third parties regarding payments. ADDITIONAL COURSEWORK
Education
Associates in Medical Billing/Insurance Coding
Akron Institute-Akron, OH
2006 to 2008
Skills
• Medical billing
• Microsoft Office
• Communication skills
• Customer service
• Typing
• 10 key typing
• Appeals
• Analysis skills
• Medical terminology
• Phone etiquette
• Computer skills
• Medical coding
• ICD-10
• Medical office experience
• Organizational skills
• Accounts receivable
• English
• Medical records
• Microsoft Word
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