Customer Service Graphic Designer

SKILLS

InDesign

Photoshop

Illustrator

Dreamweaver

Flash

Wordpress

Javascript

HTML/CSS

Word

Excel

PowerPoint

*** ** ************ **

Ankeny, IA 50023

515-***-****

**********@*****.***

LisaCZWest.com

LISA

WEST

WOR K EXPERIENCE

Graphic Designer, National Pork Board (2005-present)

• Produce brochures, manuals, ads, point of sale, logos, displays, web advertising, web pages, and e-newsletters to make consumers want to buy more pork, and help farmers learn the latest and best ways to raise pigs

• Partner and communicate with internal and external clients, as well as advertising agencies to meet their needs quickly and inexpensively

• Apply knowledge of brand standards and legal requirements for a variety of companies, to create advertising that meets the needs of several companies at once

Freelance Graphic Designer (1997-present)

• Create advertising for a George Washington University research study

• Develop an identity system for the Pocahontas Public Library

• Design print materials for a local P.E.O. organization to keep members apprised of upcoming meetings and the growing list of new members

• Produce business cards, banquet/wedding collateral, and holiday cards for private clients

Graphic Design Intern, Pattee Design (January-May 2003)

• Designed monthly employee magazine for Principal Financial Group to keep employees abreast of company updates

• Updated brochures and marketing materials for several clients Business Coordinator, Principal Financial Group (1997-2002)

• Coordinated updates, testing, and training on a call documentation system

• Developed and refined retirement service website based on customer suggestions

• Created Spanish interactive voice response telephone system

• Designed forms, fliers, brochures and training aids

• Provided answers to internal and external customer questions

• Implemented and maintained internal customer knowledge base Bilingual Counselor, Principal Financial Group (1995-1997)

• Addressed retirement account questions/issues

in English and Spanish

• Assisted in implementation of Computer Telephony Integration EDUCATION

Graphic Design BA

Drake University

Des Moines, Iowa

Spanish and Sociology BA

Central College

Pella, Iowa

One Academic Year

Universidad de Granada

Granada, Spain

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