Customer Service Appointment Setter

KATHERINE J. HAYES

**** ********* **. ********, ** 43229

Phone: 614-***-**** • Cell: 614-***-****

Email: katwoman45@sb global.net

OBJECTIVE: To seek a challenging and responsible position that will allow me to utilize my Traffic and Troubleshooting experience.

PROFILE: Detail oriented, multi-tasked, and able to balance competing priorities and tight deadlines; work well under pressure

- Complete projects of high quality in a timely manner

- Excellent communication skills/Effective communicator

- Interpersonal, energetic, patient and diplomatic COMPUTER: Microsoft Word, Microsoft Excel and WordPerfect, Peachtree, Microsoft DOS, AS400, TMW, Manhattan, Load Plus

SKILLS: Mccleod

OFFICE SKILL: Type 55 wpm and Ten Key, Scheduling/Appointment Setter and Customer Service

EXPERIENCE: United W. Roll 6/10/2020 – Present

1425 E. Dublin, Granville

Freight Broker / Dispatcher

Dispatched & Find Loads for Owner Operators

Hogan Transportation 2014 – 10/04/2019

1680 Williams Rd., Night Fleet

Manager Drivers - Kroger Dedicated Account

Diamond Logistics 2012 – Present

745 Wilson Rd.

Evening Dispatcher Driver

Managed for Honda Dedicated account

CEV A Ground 2008 – 2009

2727 London Groveport Rd.

Fleet Manager

Managed over 100 Over the Road

National Freight Systems 2005 – 2008

200 McCormick Blvd.

Driver

Manager for the Wal-mart Dedicated Account

Pacer Global Logistics 2003 – 2008

6805 Perimeter Dr.

Logistic Specialist -Track & Trace loads for Graphic Packaging USF Holland 1997 – 2004

4800 Journal Rd.

Customer Service, Billing Clerk

Assisted Appointment Clerk, and Assistant to Dispatcher, Rate Quotes Old Dominion Freightways 1994 – 1997

1700 Georges Ville Rd.

OS&D and Customer Service

Yellow Freight 1984 – 1994

5400 Fisher Rd.

OS&D Clerk, Customer Service

and Manifest Clerk, Billing Clerk

EDUCATION: Columbus Technical Institute Columbus Ohio-Business Administration Coursework: Business Math, Accounting, Business English, and Office Systems

REFERERNCES: Robert Williams - Supervisor - Yellow Freight - 614-***-**** John Graham - Account Manager NFI - 614-***-****

Julia Carson - Office Mgr.- Ohio Troopers Coalition - 614-***-****

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