High Volume R O
Resume:
Jessica Smith
Louisville, KY *****
*************@*****.***
Professional Summary
I have over 20 years of experience in hospitality. 7 years in high volume restaurants, 4 years banquet, and 1 year in fine dinning . I have done some bartending an have stepped in when the bar needed an extra hand. I don't have actual training but I am willing to train. I am extremely dependable; I can handle any problem and solve any situation. I am natural motivator and know how to bring moral up. I except critical criticism an use it to better my performance for my self an my guests. I work hard and put my all in everything that I do. I am star certified and I have my liquor lisence. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server/Bartender/Trainer
Omni Hotels- water works & pin-&-proof-Louisville, KY August 2024 to July 2025
• Server
• Opener/ Closer: Opened the restaurant and set everything up for the day, and at the end of the night, checked the other wait staffs out work and tore everything down and made sure everything was clean and taken care of for the morning
• Ran the Point of Sales System
• Be knowledgeable of our menu and drink menu and off menu drinks
• Be suggestive and upsell
• Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons, and minors
• Effectively handled customer complaints and special requests
• Took prior payment tabs, and checked that the rooms matched the name and attached the room number or credit card to their tab
• Correctly calculated charges, issued bills, andcollected payments
• Managed opening and closing duties including restocking server stations, and bar rails
• Accurately ordered drinks and partnered with team members to serve food and beverages that exceeded guests expectations
• Take orders accurately and relay them to the kitchen or to the bar
• Pre-bussed, ran bus tubs, kept the floor an lanes clean
• Checked for lane reservations and tours and set up 15-30 minutes prior
• Kept tabs on the lanes and set guests up when a lane was open Banquet captian
• Correctly read the r.o.i to insure I set an prepare accurately, know an relay to other co-workers which package they have and how long the event is
• Delegate duties to other co-workers and make sure we all are on top of our duties
• Set up the event section on what was specified from the r.o.i
• Speak with contact and explain accurately what all they have what their bar packages consists of and see if there are any other add-ons or restrictions I need to be aware of
• Greet guests and provide them with drink menus or hosts pre-made menu
• Be knowledgeable about our drinks try to suggest and up-sell if possible.
• Take orders accurately and relay to the bar
• Maintain a clean and organized work area•
• Assist with any other duties that I saw was needed
• Make sure guests are having an amazing time and that they are satisfied with their meals and drinks Bartender (not trained, liquor certified)
• Stoked liquor room and made sure it was clean an organized
• Made inventory for managers
• Stoked the bar with liquor, beer, syrups, and glasses as needed
• Filled in when the bar needed a hand to help push my and other server drinks out
• Started and closed tabs for guests correctly
• Stoked bar rail, napkins, garnishes, straws
Lead Server/banquet captian
Punch bowl social-Indianapolis, IN
September 2023 to May 2024
• Server captian
• Opener/ Closer: Opened the restaurant and set everything up for the day, and at the end of the night, checked the other wait staffs out work and tore everything down and made sure everything was clean and taken care of for the morning
• Ran the Point of Sales System
• Be knowledgeable of our menu and drink menu
• Be suggestive and upsell
• Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons, and minors
• Effectively handled customer complaints and special requests
• Correctly calculated charges, issued bills, and collected payments
• Managed opening and closing duties including restocking items and reconciliation of the cash drawers
• Accurately ordered drinks and partnered with team members to serve food and beverages that exceeded guests expectations
• Take orders accurately and relay them to the kitchen or to the bar Banquet captian
• Correctly read the r.o.i to insure I set an prepare accurately, know an relay to other co-workers which package they have and how long the event is
• Delegate duties to other co-workers and make sure we all are on top of our duties
• Set up the event section with tables, chairs, linens, and other necessary items before the even
• Speak with contact and explain accurately what all they have what their bar packages consists of and see if there are any other add-ons or restrictions I need to be aware of
• Greet guests and provide them with menus and/or drink options
• Be knowledgeable about our drinks try to suggest and up-sell if possible.
• Take orders accurately and relay to the bar
• Maintain a clean and organized work area• Assist with any other duties as assigned by the banquet manager
• Make sure guests are having an amazing time and that they are satisfied with their meals and drinks Server
Blue Gate Restaurant-Shipshewana, IN
July 2019 to August 2022
Server
• Ran point of sales system
• Opener/ Closer: Opened the restaurant and set everything up for the day, and at the end of the night, checked the other wait staffs out work and tore everything down and made sure everything was clean and taken care of for the morning
• Ran the Point of Sales System
• Effectively handled customer complaints and special requests
• Correctly calculated charges, issued bills, and collected payments
• Managed opening and closing duties including restocking items and reconciliation of the cash drawers
• Accurately recordered orders and partnered with team members to serve food and beverages that exceeded guests expectations
• Set up and tore down the banquet hall for dinners before and after concerts Server
Boat yard bbq-Muskegon, MI
May 2014 to September 2017
Server
• Ran point of sales system
• Opener/ Closer: Opened the restaurant and set everything up for the day, and at the end of the night, checked the other wait staffs out work and tore everything down and made sure everything was clean and taken care of for the morning
• Ran the Point of Sales System
• Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons, and minors
• Effectively handled customer complaints and special requests
• Correctly calculated charges, issued bills, and collected payments
• Managed opening and closing duties including restocking items and reconciliation of the cash drawers
• Accurately reordered orders and partnered with team members to serve food and beverages that exceeded guests expectations
Server
Sherman Bowling Alley-Muskegon, MI
January 2014 to May 2014
• Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons, and minors
• Effectively handled customer complaints and special requests
• Correctly calculated charges, issued bills, and collected payments
• Managed opening and closing duties including restocking items and reconciliation of the cash drawers
• Accurately ordered orders and partnered with team members to serve food and beverages that exceeded guests expectations
Server
Between the Buns Family Bar and Grill-Granger, IN
April 2008 to November 2013
Server
• Opener/ Closer: Opened the restaurant and set everything up for the day, and at the end of the night, checked the other wait staffs out work and tore everything down and made sure everything was clean and taken care of for the morning
• Ran the Point of Sales System
• Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons, and minors
• Effectively handled customer complaints and special requests
• Correctly calculated charges, issued bills, and collected payments
• Managed opening and closing duties including restocking items and reconciliation of the cash drawers
• Accurately reordered orders and partnered with team members to serve food and beverages that exceeded guests expectations
Server
Max & Erma's-Mishawaka, IN
May 2006 to September 2008
• Manaed opening and closing duties including Opening the restaurant and set everything up for the day, at the end of the night I checked the other wait staffs out work and tore everything down and made sure everything was clean and taken care of for the morning
• Ran the Point of Sales System
• Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons, and minors
• Effectively handled customer complaints and special requests
• Correctly calculated charges, issued bills, and collected payments
• Accurately reordered orders and partnered with team members to serve food and beverages that exceeded guests expectations
Server
Samuel Mancino's-Elkhart, IN
October 2002 to May 2006
* Opener/Closer - opened the restaurant and made sure everything was turned on and set up for the days work, made all of the bread and dough for each day.
* Ran the register and made sure the numbers were right for the day
* Set up the food line and prepped the food to be cooked
* Ran inventory every week, making sure that everything was there that we needed and then took care of the inventory and put it all in its proper places. Education
diploma
Elkhart Memorial High School-Elkhart, IN
September 2000 to June 2006
Skills
• Multitasking
• Serving Experience
• Hospitality
• Customer service
• Cash handling
• Personable
• Guest services
• Food safety
• Organizational skills
• Food handling
• POS
• Shift management
• Food Service
• Time management
• Cash register
• Sales
• Serving
• Guest Service
• General Labor
• Restaurant experience
• Assembly Line
• Restaurant Experience
• Banquet Experience
• Teamwork
• Laundry
• Cleaning
• Upselling
• Great work ethics
• Food Preparation
• Food service
Certifications and Licenses
food handler certificate
Food Handler Certification
Driver's License
Liquor lisence
August 2022 to August 2025
ServSafe
August 2022 to August 2025
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