Sign in

Customer Service Manager

Mountain Top, PA, 18707
March 19, 2018

Contact this candidate


Hiral Patel 570-***-**** Mountain Top, PA 18707

I am goal-oriented retail manager with more than 2 years of experience. I want to achieve a career path that utilizes my engineering and managerial skills, enabling me to make positive contribution to the industry, by putting hard work and energy in the field of management. I am dedicated, adaptable and result oriented professional with considerable communication and interpersonal skills. I would strive for strong work ethics and perseverance, to achieve continuous growth in the organization I work for.

Key Strengths & Expertise:

Performance Management

Supply Chain Processes

Customer Service/Support

Relationship Management

Time Management

Team Building & Leadership

Computer Modeling

Inventory Control

Delegation Skills

Budgeting & Cost Control

Detail Oriented

Effective Negotiation

Productivity Improvement

Effective Communication


Complex Problem Solving

Technologically Savvy

Analytical Thinking

Professional Experience

US GAS STATION, Wilkes Barre, PA May – Sept 2016

Sales Associate

Performed greeting and establishing rapport with customers, engaging them in conversations about all products and services in order to ensure customer loyalty and retention, achieve sales goals, and further brand recognition.

Drove and exceeded individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.

CITGO GAS STATION, Mountain Top, PA May – Sept 2015


Directly responsible for running the store daily to meet company’s targets and policies. Areas of responsibility include directing and supervising employees, ensuring customer satisfaction, and managing the store's financial performance.

Maintained full profit and loss responsibility ensuring competitiveness and profitability.

Managed and maintained stores funds, safe and registers, including electronic register readings, cash withdrawals, cash accounts, daily cash reports, and cash over/short records.

Efficiently handled and resolved problems that affect the store's service, efficiency and productivity.

Significantly reduced weekly merchandise loss from $30 to $6 by applying efficient organizational methods.

SUNOCO GAS STATION, Hazleton, PA Mar 2013 – May 2014


Oversaw daily store operations while maintaining consistent high levels of sales performance, gross profit, expenses, income, and payroll budgets.

Closely monitored inventory levels, coordinated merchandising, and accurately maintained store claims.

Enhanced management/staff team productivity through motivational training and mentoring.

Earned rapid advancement from Assistant Manager to Manager in less than one year of hire after demonstrating the ability and desire to work smarter and faster to become top producer under minimal supervision.

Prior work experience: Assistant Manager with Lukoil Gas Station; Shift Leader with Subway

Education and Certification

CAMP (Certified Associate in Project management) Certificated - PMP

Accounting Services Specialist

Dean’s List – Sept 2016-Current

U.S. CAREER INSTITUTE Expected completion: Aug 2018

Completed 98 credits towards a Bachelor’s Degree in Environmental Systems Engineering


Relevant Coursework:

Technical Writing


Air Pollutants from Combustion


Fluid Mechanics

Organic Chemistry

Intro to PNG Extractions

C++ Programming for Engineers

Electricity & Magnetism

Strength of Materials


Geo Resource Evaluation & Investment Analysis

Contaminant Hydrogeology

Mineral Processing

Biological Systems Engineering

Engineering Design

Systems Safety Engineering

University Involvements

ESW (Engineers for a Sustainable world) CLUB Aug 2014-Dec 2015

Project Leader of Bike Gen 2.0 project Jan 2015-Dec 2015

Generate power using bicycle to charge a cell phone

Skills Acquired: wiring diagram, magnetic current, free energy, AC/DC, product life cycle research, AutoCAD, team management

Project Leader of Solar Smoothie Cart project Aug 2014-May 2015

A mobile food (smoothie) cart comprised of solar panel that charges a battery to run the appliances

Skills Acquired: welding, solar panel wiring, plumbing, SolidWorks, marketing research, excel, budgeting, leadership

Member of ApparatusX Project Aug 2014-Dec 2015

A mobile live in toolbox prototype

Skills Acquired: welding, fiber glassing, woodworking, AutoCAD, Matlab, excel, research, AC/DC, teamwork

THON (Penn State 46hours Dance Marathon) CHAIR Aug 2014-May 2015

A student-run philanthropy committed to enhancing the lives of children and families impacted by childhood cancer, by providing emotional and financial support



Worked on building a solar powered car

Skills Acquired: assembling solar panels, AutoCAD, SolidWorks, soldering, drilling, electromechanics, research

Tools, Platforms and Training


Linux (operating system)

MS Office, Outlook, AUTO-CAD, SolidWorks, Matlab

Manger’s Guide to Project Management, 35PDUs

Frontline Leadership Program Workshop

Refrigeration System Workshop at Penn State

Other Languages

Conversational Spanish, Urdu; Fluent in Hindi and Gujarati

Contact this candidate