Customer Service Representative
Resume:
Brianna Jordan
Largo, FL *****
******************@***********.***
Work Experience
Caregiver
Right At Home-Clearwater, FL
July 2024 to Present
Assist seniors with their activities of daily living, go to clients homes for one on one care and companionship, assist the elderly to doctors appointments Customer Service Representative
Affordable Solar
April 2021 to Present
Call generated leads, schedule customer evaluations, train newly hired members, follow up with customers to ensure customer satisfaction, ensure that company goals are being met Handled customer inquiries and suggestions courteously and professionally. Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Supported team members during peak periods by sharing workload and providing guidance when needed.
Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
Conducted 300+ outbound phone calls daily to reach potential clients and market solar and energy saving products and services.
Customer Service Representative
ModivCare
September 2020 to May 2021
I provided medically necessary transportation services for anyone who qualified, check insurance eligibility, file complaints
Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Tracked customer service cases and updated service software with customer information. Customer Service Representative
FIS Global - Reliance Trust Company
October 2020 to April 2021
Assited banks with claims for the fraud and disputes department Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers. Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
Identified potential growth opportunities for both clients and the bank by carefully assessing customer profiles and financial goals.
Worked closely with various internal departments such as lending or investments, ensuring seamless communication between teams for optimal client outcomes. Educated customers about billing, payment processing and support policies and procedures. Investigated and resolved customer inquiries and complaints quickly. Phone Engagement Specialist/Supervisor
Efficient Home Services-Florida
May 2018 to April 2021
Call generated leads, schedule customer evaluations, train newly hired members, follow up with customers to ensure customer satisfaction, payroll, ensure that company goals are being met Followed all company policies and procedures to deliver quality work. Listened and responded to customer requests and forwarded necessary information to superiors. Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Assisted with staff training to enforce quality, safety and sanitation guidelines. Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Managed high call volume, ensuring timely response and effective resolution to all customer concerns. Contributed to positive team culture, driving motivation and productivity among peers. Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Set and achieved company defined sales goals.
Attended monthly sales meetings and quarterly sales trainings. Resident Aide
Baytree Lakeside Assisted Living Facility
July 2015 to April 2019
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Developed strong relationships with residents'' families by maintaining open lines of communication regarding their loved one''s care and progress.
Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
Assisted residents with daily living activities, enhancing their overall quality of life. Delivered meal assistance services to residents who required additional support during mealtimes, ensuring adequate nutrition intake for each individual''s dietary needs. Remained alert to problems or health issues of clients and competently responded. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Documented residents' mental status, sleep, and eating patterns in medical record books. Provided emotional support to residents during difficult times, fostering trust and a sense of comfort in the community setting.
Administered medications to residents as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Scheduled and accompanied clients to medical appointments. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Sales Associate
Best Buy Mobile
October 2013 to January 2015
Interacted with customers and handled inquiries about products and services, ensured store was properly stocked and displays were current, answer customer questions, deal with refunds and any product issues Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business. Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions about sizing, accessories, and merchandise care. Engaged with customers to build rapport and loyalty. Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Educated clients on current promotional offerings and products using persuasive selling tactics. Engaged with customers to effectively build rapport and lasting relationships. Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction. Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Trade school in Commercial truck driving
Champion truck driving school - Largo, FL
February 2025 to March 2025
Attended a program to obtain my Class A CDLs
St Petersburg College
June 2024 to June 2024
American Hotel & Lodging Educational Institute (AHLEI) April 2018 to April 2018
High school diploma in Nursing
Southern Technical Institute
December 2014 to December 2014
Skills
• Call Center Customer Service
Customer Care Customer Support
Social Work Nursing
Communication skills Sales
Phone etiquette Hospice Care
Certifications and Licenses
First Aid Certification
Driver's License
CPR Certification
Driver's License
CDL
February 2025 to January 2031
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