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Sales Customer Service

Wheaton, IL
March 07, 2018

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Sylvester Wolski

Bartlett, IL


Authorized to work in the US for any employer

Work Experience

Mortgage Loan Officer

PNC Financial Services Group - Downers Grove, IL

December 2017 to Present

Outbound warm calls to existing borrowers in order to refinance their loans and offer additional mortgage options

Servicing loans

Insurance Producer

STATE FARM - Palatine, IL

April 2015 to December 2017


- Marketing for the office

-Training new employees

- Bank Products (Credit Cards, Auto Refinaces, Checking/ Savings Accounts)

-Writing new business for clients that call into the office.

-Servicing existing policies when changes needed to be made

-Provided assistance to customers when they had questions about policies or needed help with claims

-Making cold calls when needed information was requested by underwriting

-Calling on late notices and past due accounts to collect payment for policies

-Scheduling appointments in the office in order to sell services Store Manager/Sales Manager

Sprint - Mount Prospect, IL

June 2011 to May 2017


-Order stock for the store

-Processing inventory on a daily and also a larger inventory count monthly

-Scheduling employees and keeping payroll within allotted hours given in a month

-Motivating employees and coaching on the sales floor

-Making sales on the floor and setting an example for all employees to follow

-Managing packages being sent out by report

-Creating and managing employee disciplines

-Handing out responsibilities depending on a given employee

-Receiving items that were ordered and purchased

-Balancing count drawers

-Training new hires

-Creating and sending deposits to the bank


-During my employment of Sprint i was employee of the month about 80% of the time and within my first fiscal year i was awarded employee of the year.

-Opened the store when it was first established and building up the clientele in order to meet sales goals through word of mouth, Google reviews, as well as going from business to business in order to encourage people to buy our products and services

Skills Used

- Selling products and services on a daily basis and encouraging customers to buy more instead of the bare


- Performing great customer service by offering the customers a solution that best fit their needs.

-Communication between employees as well as my superiors

- Problem solving skills when it came to customer or employee issues

-Making decisions in an orderly and manageable sense

-Guiding employees to their goals by giving them the tools and motivation needed to get there

-Building a team that works well together and can balance each other out

-Having a vision for the store on a daily and monthly basis so that I have something to strive towards each and every day of business

Account Manager

Great Lakes Coca-Cola - Chicago, IL

May 2016 to November 2016

-Managing accounts for the "Small Store" division in the Northlake Area

-Speaking with and cultivating relationshipd wth new and current accounts by filling orders, educating them on new products, and cooridinating with their currents ads in order to make sure they have enough product and that their consumers are satisfied.

- Engaging other employees while out in the field to help when needed in order to build a strong team that worked well together


Bachelors in Fine Arts

International Academy of Design and Technology - Chicago, IL 2010 to 2016

General education

South Elgin High School - South Elgin, IL

2004 to 2008


Microsoft Office (10+ years), Sales (6 years), Sales Management (5 years)

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