Mortgage Loan Financial Services

Dipan Desai

Columbus, Ohio, United States **********@*****.*** LinkedIn

Summary

Financial professional leveraging over five years of diverse analytical experience in the insurance and financial services sectors. Expe- rienced in driving data integrity and regulatory compliance through precise financial analysis and project management. Demonstrated ability to enhance processes and deliver actionable insights, with a strong record in optimizing models and achieving targets. Committed to continuous improvement and excellence in dynamic financial environments. Top Skills

• Financial & Analytical Skills: Financial Services, Financial analysis, Analytical skills, Continuous improvement

• Technical Skills: Microsoft Excel, SQL

• Industry & Sector Experience: Mortgage Lending, Residential Mortgages, Insurance industry experience, NAIC knowledge, S&P Global knowledge

Experience

Empire Today Sep 2024 - Present

Sales Consultant Columbus, Ohio Metropolitan Area

Drove significant sales growth while ensuring exceptional customer experiences at Empire Today.

• Generated leads beyond the assigned list, expanding market reach and sales opportunities.

• Followed up diligently with customers, enhancing relationships and boosting retention.

• Negotiated effectively with prospects, achieving a remarkable 75% closing rate. Stemtree of New Albany Sep 2019 - Jul 2025

Owner New Albany

Led development and execution of a dynamic coding and robotics program for K-12 students.

• Designed a non-repeating curriculum that kept students engaged and challenged in STEM subjects.

• Drove increased enrollment and enhanced the remote learning experience through strategic program management. PNC May 2017 - Mar 2019

Analyst

Managed the mortgage loan origination process while applying financial analysis techniques to meet production targets.

• Oversaw compliance with FNMA and FHLMC guidelines, ensuring data integrity and regulatory adherence using analytical insights.

• Developed effective communication strategies to manage customer expectations and foster cross-functional collaboration.

• Consistently surpassed monthly production targets with client satisfaction scores 20% above management benchmarks, leveraging advanced Microsoft Excel skills.

Equity Resourses Feb 2016 - Feb 2017

Mortgage Loan Processor Newark, OH

Transformed the mortgage loan processing experience by ensuring strict compliance and enhancing client satisfaction.

• Ensured adherence to FHA, Freddie Mac, and state-specific guidelines, thereby minimizing risk and elevating service quality.

• Coached peers to achieve monthly management targets, fostering a collaborative and improvement-focused team environment.

• Contributed to a pilot program aimed at revamping the mortgage origination process to improve operational efficiency. American Eagle Mortgage Aug 2015 - Jan 2016

Mortgage Loan Processor Westerville, OH

Managed mortgage loan processing, ensuring compliance and timely closings while applying thorough detail-oriented analysis.

• Collaborated with loan officers to streamline the loan closing process, achieving a 95% on-time closing rate.

• Reviewed and processed loans in accordance with FHA, Fannie Mae, and Freddie Mac guidelines to enhance operational efficiency.

• Acquired in-depth knowledge of diverse loan products, including Jumbo and VA loans, to better serve client needs. Huntington National Bank Sep 2012 - Aug 2015

Mortgage Loan Processor Columbus, Ohio Metropolitan Area Handled processing of specialty mortgage products with a focus on compliance and performance optimization.

• Reviewed and confirmed loan adherence to Fannie Mae, Freddie Mac, and government grant guidelines.

• Earned top processor recognition in the OHFA program by streamlining processes and increasing production efficiency.

• Developed expertise in HARP, FHA, Conventional, VA, and 203k loans, enhancing overall analytical and industry-specific skills. Slyman Insurance Group, Inc, Nationwide Insurance Sep 2011 - Jul 2012 Outside Sales Gahanna, OH

Contributed to sales growth and robust client relationship management in the insurance industry.

• Established a personalized sales model to enhance office performance and client engagement.

• Engaged in industry networking events to develop a strong pipeline of new clients and opportunities.

• Achieved consistent sales targets while integrating industry-specific insights to support financial analysis initiatives. KPMG May 2011 - Jun 2011

Business Analyst JP Morgan Chase, Columbus, OH

Contributed to the SCRA Remediation project by applying financial analytical skills to ensure compliance and exceed performance targets.

• Audited military orders and home loan documents to enhance SCRA regulatory compliance.

• Utilized banking systems including MSP, VLS, and HL Federated document search systems to ensure data accuracy.

• Maintained high-quality control standards for SCRA compliance, positively impacting veteran mortgage protections. Wingate by Wyndham Cincinnati- Blue Ash Feb 2007 - Mar 2010 Director of Sales

Transformed sales performance and client engagement through strategic direction at Wingate by Wyndham Cincinnati-Blue Ash.

• Increased hotel revenue by 30% monthly through strategic client acquisition and skillful contract negotiations.

• Developed and executed a comprehensive front desk training program to elevate customer service standards.

• Collaborated with local sports associations to tap into new markets and increase brand visibility. Lerner Sampson & Rothfuss Mar 2005 - Feb 2007

Sheriff Sales Foreclosure Analyst

Enhanced the foreclosure analysis process by applying detailed financial analysis techniques to improve operational efficiency.

• Developed and implemented a training program on Freddie Mac and Fannie Mae procedures, increasing compliance awareness.

• Collaborated with the Quality Assurance Team to optimize bid work, yielding measurable improvements in efficiency.

• Reported daily foreclosure statuses to stakeholders, ensuring transparency and timely communication throughout the process. Heartland Home Finance Sep 2004 - Mar 2005

Mortgage Loan Officer Cleveland, Ohio, United States Originated mortgage loans and optimized refinancing processes, significantly enhancing client satisfaction and retention.

• Initiated loan documentation for new clients to ensure a seamless onboarding experience.

• Collaborated closely with underwriters and closers to guarantee accurate and efficient mortgage completions.

• Developed strong local networks to secure new home mortgage and refinance clients, driving business growth. Ohio Savings Bank Sep 2002 - Jun 2004

Mortgage Loan Specialist Cleveland, Ohio, United States Delivered efficiency and quality in mortgage processing by utilizing comprehensive financial analysis.

• Conducted thorough audits of mortgages to ensure readiness for secondary market resale.

• Utilized the Nautilus Search System to identify and resolve deficiencies in mortgage documentation.

• Earned recognition through the Excellence Award, reflecting high production standards and commitment to continuous improvement. Education

The Ohio State University 1997 - 2002

Bachleors, Economics

Languages

• gujrati • English • Hindi

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