Customer Service It Inventory

Lee Alan Kirkland

**** *********** ***** *****: 614-***-****

Dublin, Ohio 43017 Email: ************@*****.***

OBJECTIVE

To secure a challenging position using my management skills to:

Find and increase operational effectiveness

Develop and excess profitability, productivity, and customer service objectives

Maintain the highest ethics and integrity in business and personal relationships

QUALIFICATIONS

Experienced professional with over forty years’ management experience with consistently increasing responsibilities and proven success. Areas of expertise:

Customer Service and Order Management

Operation and Manufacturing Management

Facilities Operations and Maintenance Management

Transportation Fleet Operation and Maintenance

SAP ERP, WMS & TMS Systems Operation

National Safety Conferences Presentations/Speaker

Lean Six Sigma - Black Belt

OSHA VPP Safety – Regional/National Site Implementer

National & Regional Carrier Contract Negotiations

Regulatory Compliance Officer

Recruiting, Staff Development and Training

ISO/QS Standards Implementation

Toyota Lean Manufacturing

BUSINESS EXPERIENCE and ACCOMPLISHMENTS

State of Ohio – Department of Rehabilitation & Correction, Columbus, OH

IT Inventory Control Specialist 2 (6/2023 – Present)

Coordinate, analyzes and control IT inventory systems statewide, receive, inspect, distribute, and keep inventory of materials, supplies, and equipment for the agency. Control equipment and fixed assets inventory, /prepare annual inventory report for auditor of state, enter, update, verifies and track all IT inventory in state asset management system.

Coordinate with investment recovery officer on disposal of outdated IT equipment; evaluate distribution, inventory systems, and make recommendation for improvement; perform random physical audits of specific IT inventory locations throughout the state and coordinate with field, district/branch offices, administrative services and warehouses concerning operating procedures for IT Department Inventory.

Attend district meetings to instruct and advise on procedures of IT Inventory control and salvage disposal; serve as salty, training, and public relations officer.

Notary Services – Certified Notary Public, Dublin OH

Owner Certified Signing Agent (4/2021 – Present)

Facilitate document signings for the mortgage industry. Provide Mobile Notary Signing Service responsible for closing the transaction and making sure financial documents are signed correctly and processed.

Cardinal Health - Logistics COE, Dublin OH

Manager Order Distribution (8/2019 – 03/2021)

Managed RC/Manufacturing Team of four Customer Service Consultants responsible for inbound and outbound transportation the four (4) National Medical Replenishment Distribution Centers and nine (9) Medical Product Manufacturing Facilities providing medical products to 36 Regional Distribution Centers and direct customer deliveries.

Coordination of 2500 plus contracted carrier lanes

Issue resolution with carrier pickup and delivery ability

Root cause identification – Day to Day execution challenges/opportunities

Projects linked to process improvements that drive inefficiencies.

Solution/Carrier/Mode Implementation – Transportation Lead for new 1.2 million sq.ft. California Replenishment Center

Special Project Manger for the movement of recalled 6 million surgical gowns and kits in support of Covid-19 nationwide.

Cardinal Health - OptiFreight Logistics, Dublin OH

Customer Service and Order Analyst – Contractor (1/2019 – 8/2019)

Responsible for the routing of LTL and TL shipments via phone and email for customers and vendors. Manage specialty shipments including white glove, excess liability, and guarantee delivery. Track late pick-ups from TMS information with carriers and vendors. Aid with urgent shipment issues.

Sims Brothers Recycling – Triad Transportation, Marion OH

Director of Transportation (2017 – 2018)

At Sims Brothers Recycling as the senior manager to the ownership for all transportation and operational at multiple locations to support inbound and outbound pickup and delivery of all recycling material functions.

Ensured highest quality of customer services procedures and processes were implemented and keep by private fleet and contract carriers.

Established carrier contracts and pricing for inbound and outbound lane rates across local and multi-location national account material recycling programs.

Responsible for Electronic Dispatch, Operational, Transportation Billing, Vehicle GPS, Driver Electronic Logging and Fleet Management Systems

Managed FMCSA/DOT, OSHA, and EPA requirement at the highest-level including equipment specification and acquisition, legalization of vehicles, preventative maintenance/inspection for all transportation equipment,

Developed Transportation and Administrative staff Job Descriptions and Responsibilities with training and development programs to achieve growth within position and future opportunities within the company.

The Wasserstrom Company, Columbus OH

Transportation Manager (2015 – 2017)

As the Transportation Manager for all outbound and inbound freight for multiple distribution centers across the US and optimizing the Wasserstrom Transportation Delivery Network.

Fully managed all carrier contracts and cost elements across $47 million delivery services of the National and Regional Parcel, LTL, TL, and Private Fleet. Develop “Real-Time” KPI Reporting to provide access to expenditures, exception, and trend identification to ensure service and cost goals are achieved.

Manage WMS & TMS systems analysis and integration with SAP System from multiple systems functionalities and provided a Single Integrated Strategy with visibility to make faster adjustments for a more cost and service effective customer solution across the total delivery network. Primary Leader in the creation of transportation and distribution support system metric to improve the total logistics operation.

Converted distribution center management from 3PL management to in house to reduce operational expense at 6 locations.

Developed and managed Online Claims Management System. Ensure the management understands the Transportation Terminology as well as the meaning of the metrics.

Columbus Kenworth, Hilliard OH

Truck Sales Manager (2013 – 2015)

Truck Sales Manager for multiple locations of new and used medium and heavy-duty trucks.

Sales staff hiring and development.

Customer relations, delivery, and warranty

Truck specifications and order processing.

Coordination of body builders and up fitters.

Senior member of the sales, parts, and service management team. Achieved all sales quote goals and margins.

Nexeo Solutions LLC, Dublin OH

Fleet Regulatory Compliance and Operations Manager (2011 to 2013)

Ashland Inc. sold the Distribution Organization April 1, 2011, to Nexeo Solutions and the Fleet Management Staff was transfer with the same duties as below

Ashland Inc, Dublin, OH

North American Operations Manager (2005 – 2011)

As North American Operations Manager, responsible for:

Private Fleet of Class 8,7 & 6 Tractors, Cargo Tank Trailers, Van Trailers, and Forklift Operations.

Fleet Management System, Service Vendor Contract Management, Warranty Program Management.

PM Schedule development, management, and reporting.

HazMat Inspection, Testing Compliance Management and Reporting; Maintenance Expense.

Operations Billing and Reporting, Fleet Life Cycle Modeling and Replacement Budgeting.

Equipment Specification.

Safety & Inspection/Testing Compliance and Comprehensive Safety Analysis Program Implementation.

Weyerhaeuser Company – Weyerhaeuser Building Materials, Columbus, OH

Area Operations Manager and Regional Safety Director (2002 – 2004)

Area Operations Manager and Regional Safety Director for the US Eastern Region – Distribution Centers. Responsible for the complete operations distribution centers. This includes:

Design, implementation and operations of multiple facilities with union and non-union labor forces.

Managed all aspects of inventory control, freight contracts, labor contracts, materials handling equipment and warehouse designs. Just in Time Delivery, Warehouse Management Systems including RFI Controls.

Lean Manufacturing in Material Handling, and GPS Truck Routing and Delivery Monitoring.

As Regional Safety Director for the Northeast Region responsible for the total safety programs and Operations and

Safety Standards for the Weyerhaeuser Building Materials - North American Operations locations.

Including all DOT, OSHA and EPA Regulations implementation and monitoring. OSHA VPP Star and Merit Awards at several locations and achieved a Reportable Incident Rate of less than 1.0 with 100% participation of associates.

COMMUNITY ACTIVITIES

DUBLIN UNITED CHURCH OF CHRIST COLUMBUS CHILDREN’S HOSPITAL – Volunteer

1981 to Present 1978 to Present

EDUCATION

The Ohio State University - Columbus, Ohio Upper Sandusky High School – Upper Sandusky, Ohio

1970 - 1974 Electrical Engineering and 1970 College Preparatory Courses

Business Administration

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