Jomicia E. Strong
Seeking Full Time Receptionist, Front Desk, Data Entry, or Clerical Position.
Receptionists and information clerks
Customer service representatives
Office clerks, general
Transportation security officers
Skills and Abilities
7 years Office and Administrative: Reception, Call Center, Administrative Assistant and General Office Skills. 4 years Receptionist: Incoming Calls, Messages, Customer Service, Mail Distribution and Call Routing. Office Processing: Record Keeping, Type Letters, Memos, Notes, Copy, Fax, Verify Information, Filing and Scanning Documents, Write Reports and Answer Multi-line Phones. English Communication Skills. Type 40 wpm. Computer: Windows XP, Vista, and 7, MS Word, Outlook, PowerPoint, Excel, WordPerfect, Internet and Email.
Honors and Activities
United States Army Veteran
High School Oregon, United States
Jefferson High School
Asurion From: 10/2015 Las Vegas, Nevada United states To: 5/ 2018
Call Center Tech Support front line of support for over 290 million people Solving problems across hardware, software OS, apps and compatibility Supporting products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications
Senior Alerts/SBN From: 4/2014
Las Vegas, Nevada United states. To: 6/2015
Call Center Agent
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information.
Get and Go Store From: 8/2011 Las Vegas, Nevada United States To: 7/2013
Store Clerk Performed Varies cashier duties, clean and operate heavy machines and provide customer service. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Department of Homeland Security From: 05/2008 Las Vegas, Nevada United States To: 01/2011
Transportation security officer Perform security screening using hand-wanding, pat-down searches, and monitoring walk-through metal detectors. Operation of x-ray machines to identify dangerous objects in baggage, cargo and on passengers. Control entry and exit points communicate with the public, giving directions and responding to inquiries in a professional and courteous manner.
Arizona Charlie's Boulder From: 02/2007 Las Vegas, Nevada United States To: 06/2007
Front desk clerk Checking guests in and out of RV Park. Answer calls, take messages, and provide customer services.
Amerisuites Hotel From: 09/2006 Las Vegas, Nevada United States To: 12/2006
Housekeeper Clean 10 to 20 rooms daily, greet guests, and answer questions. Made beds and cleaned bathrooms to standards. Dust and vacuum rooms and furniture.
Plaza Casino and hotel From: 03/2006 Las Vegas, Nevada United States To: 06/2006
Security officer Casino Security Officer, patrolled casino areas and grounds, escorted guests, responded to emergencies, summoned emergency assistance, and provided customer service. Provided security for 4000 to 5000 guests and 1500 employees on a daily basis.
ACS From: 01/2005 Portland, Oregon United States To: 11/2005
Customer service representative Answered incoming calls and call transfers for sprint call center, basic customer service and provided information to customers. Upsold Nextel Services to customers and made data entry using Ensemble, Citrix and Inview. Activation of Nextel phones for customers.
Military From: 11/2001 Fayetteville, North Carolina United States To: 07/2004
Office administrative specialist Performed receptionist duties answered and route incoming calls, took and routed messages. Filed correspondence, tracked and managed personnel records, made database entries using military database. Used fax, phone, photo copier and personnel computer. Hand delivered classified documents and correspondence to external military units and battalions.