Data Center Technician with 7+ Years Experience

FOZAO SCOTTHILL

Email: ***************@*****.***

PHONE NUMBER: 614-***-****

Data Center Technician II

New Albany, OH Open to shift work OSHA 10 Certified PROFESSIONAL SUMMARY

Data Center Technician with 7+ years of experience supporting large-scale telecom and cloud data center environments. Strong background in hardware break/fix, rack & stack, structured cabling, incident response, and SOP-driven operations. Proven ability to work independently, support 24/7 operations, and maintain strict safety, security, and compliance standards. Experienced across Tier III data centers and telecom infrastructure. CORE SKILLS

• Server Hardware: Break/Fix, Diagnostics, Lifecycle Refresh

• Rack & Stack Decommissioning Asset Management

• Fiber & Copper Cabling (LC/SC, MPO’s, Cat5 & Cat6)

• Power & Cooling Awareness

• Linux & Windows (basic troubleshooting)

• Ticketing Systems & Documentation

• SOP / Runbook Execution

• Safety: ESD, LOTO, OSHA Standards

• Incident Response & Escalation

PROFESSIONAL EXPERIENCE

Direct Line, New Albany, OH

Data Center Technician May 2025 – Present

• Perform server installation, replacement, and break/fix operations in a large-scale data center environment

• Troubleshoot hardware failures including HDD/SSD, RAM, PSU, and motherboard components

• Execute tasks according to strict SOPs and maintenance windows to meet SLA requirements

• Support deployment, decommissioning, and inventory tracking of data center assets

• Collaborate with NOC, engineers, and vendors during incidents and scheduled maintenance

• Maintain compliance with security access controls and safety procedures E2 Optics, New Albany, OH

Data Center Technician I September 2023 – May 2025

• Installed and maintained structured cabling systems (fiber and copper) across hyperscale data centers

• Performed rack & stack, equipment labeling, and patching per design specifications

• Conducted fiber testing, tracing, and troubleshooting to ensure network integrity

• Assisted senior technicians with server deployments and infrastructure upgrades

• Followed detailed engineering drawings, SOPs, and change management processes

• Maintained a strong safety record while working in live production environments MTN telecommunication Douala, Cameroon

Network / Data Center Technician January 2018 – 2023

• Supported telecom data centers and network infrastructure for one of Africa’s largest mobile operators

• Installed, monitored, and maintained servers, network devices, and power systems

• Responded to incidents affecting uptime and performed root-cause troubleshooting

• Supported preventive maintenance and equipment lifecycle management

• Ensured compliance with operational standards, documentation, and safety policies CERTIFICATIONS

• OSHA 10 – General Industry

Associate of Applied Science, Network Systems Administration University of Bamenda, Cameroon Graduated 2017

ADDITIONAL INFORMATION

• Comfortable with 24/7 shift work, weekends, and on-call rotations

• Strong communication and documentation skills

• Eligible to work in U.S. data center environments

• Additional Information

• Fluent in English and French.

• Willing to relocate or travel as needed.

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