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Customer Service Manager

Lawrence, Kansas, United States
January 10, 2018

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**** ****** ** *** ** Lawrence, KS 66046



Relocated to back to the area to begin a new journey while applying my years of experience in the workforce and furthering my career goals.

Skills Profile

Able to use Microsoft Suite software.

Able to communicate effectively through speaking and writing.


Able to read and interpret instructions and documents effectively.


Able to work with little or no supervision.

Employment History

7/06/2017-Current Customer Availability Process Team Associate Walmart 3300 Iowa St Lawrence, KS 66046 785-***-****

Maintain inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; and correcting shelf capacities.

2011-2017 Sales Manager Kum and Go Convenience Store 101 E Hwy 92 Bevington, IA 50033


Provided customer service; maintain bookkeeping and cash management duties; kept the store clean and professional for the customers; managed inventory control; placed in a General Manager role as the General Manager went to other stores in the district that were shorthanded; worked with vendors in making sure there is enough product on hand and if there are discontinued or out of stock products in their warehouse.

2003-2011 Sales Associate Kum and Go Convenience Store 101 E Hwy 92 Bevington, IA 50033


Provided customer service; kept the store clean and professional for consumers to walk in and make their purchases; kept the cooler and shelves stocked; advance to Sales Manager in October 2011.

2001-2003 Written Correspondence Wells Fargo Home Mortgage 1 Home Campus Des Moines, IA 50328

Provided customer service through written correspondence to homeowners and third-party representatives concerning their home mortgage or their client’s pay off requests.

2000 – 2001 Customer Service Representative Adecco Employment Services 3636 Westown Pkwy, Ste 110 West Des Moines, IA 50266

Worked in a phone bank environment; provided customer service to homeowners concerning their loans.


Winterset Senior High School 1994-1998 High School Diploma

Des Moines Area Community College 1998-2000, 2008-2010 Liberal Arts Major

Iowa State University 2005-2007 Art and Design Major

Southern New Hampshire University 2015-2017 Information Technology Major


Natasha Welch 822 Michelle Rd Colo, IA 50056 515-***-****

Virginia Hanarahan 3275 155th St Cummings, IA 50061 515-***-****

Leslie Mountain 409 N 6th St Winterset, IA 50273 515-***-****

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