Professional Summary

Skills

Work History

Education

References

KEYDRA WILLIAMS

*****, ***** ******* ******, *******, IL 60617 (H) 312-***-**** ac3q60@r.postjobfree.com Human Resource Generalist with experience processing payroll, employment recruiting, conducting interviews and 5+ years handling a high volume of inbound and outbound calls. Aiming to employ skills such as strong verbal communication, efficient problem solving, and leadership. ADP Workforce

Peoplesoft

Cisco System

Citrix System

Taleo

Ultipro

Benefits administration

Union grievance resolution

Interviewing

Employee coaching

Recruitment/staffing

Payroll administration

Human Resources/Payroll 05/2015 to Current

Addus HealthCare – Chicago, IL

Supported human resources staff with new hire orientations and weekly departmental meetings. Data entry of payroll data for 1000+ employee as received from branches. Evaluated timecards for accuracy on the regular and overtime hours for both union and non-union employees. Provided assistance with tracking database for employee professional development and licensure renewal credits. Reviewed and confirmed that all final paid hours corresponded with timesheets. Talent Acquisition Coordinator 08/2013 to 05/2015

PeopleScout – Chicago, IL

Screened all applicants based on their qualifications and background. Organized new employee orientation schedules for all new hires. Developed and facilitated job recruitment fairs.

Specifically assigned to the Sysco Foods department for the recruitment of up to 25 requisitions. Helped implement an ADP system upgrade.

Quality Assurance Specialist 05/2011 to 08/2013

NORC-U Chicago – Chicago, IL

Monitor calls for quality and coaching purposes for approximately 250 employees per shift. Provide performance evaluations during one on one meetings with employees. Provide professional and constructive feedback about strengths and areas of opportunity during coaching sessions and emails.

Provide ongoing feedback about evaluation processes to ensure appropriate capture of key points for an unparalleled customer experience.

Schedule employees for mandatory training sessions. Lead Interviewer 12/2009 to 08/2013

Telesight Inc – Chicago, IL

Effectively managed a high-volume of outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Monitor calls for quality and coaching approximately 25 interviewers per shift. Bachelor of Arts: Arts and Science 2015

Chicago State University - Chicago, IL

References available upon request.

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