Application support engineer
Resume:
SAGAR NAIDU POTANA
****************@*****.***
in/sagarnaidu21/
GitHub/Sagar21999
SUMMARY
● Programmer with 2+years of experience in application development using Java/J2EE technologiesandweb application development.
● Strong understanding of Algorithms and Data Structures,and proficient in Object-Oriented Programming (OOP)concepts.
● Expertise inCore Java, includingMultithreading,Collections, andException Handling.
● Worked withJava Persistence API (JPA), andJava DatabaseConnectivity (JDBC).
● Proficient inSpring BootandSpring Frameworkmodulessuch asHibernate, andSwing.
● Experienced in Restful APIs and Service-Oriented Architecture (SOA),leveraging SOAP and RESTful Web Services.
● Hands-on experience with Hibernate for Object-Relational Mapping (ORM)to simplify data creation, manipulation, and access.
● Skilled in writing SQL queries,including joins,triggers,stored procedures,and views,using MySQL,Oracle, andSQL Server.
● Extensive experience with front-end technologies like React,Next.js,JavaScript,Bootstrap, jQuery,HTML5, andCSS3.
● EfficientinUI/UXdesignanddevelopmentconcepts,leveragingtoolslikeFigma,WordPress,and Elementorfor prototyping and development.
● IntegratedGoogle Analyticsto monitor user behaviorand improve application performance.
● knowledge in buildingCI/CD pipelinesusing toolslikeJenkinsfor automated deployments.
● Hands-on with containerization and orchestration tools such asDockerandKubernetes.
● Skilled inAgile software development processes(Scrumand Test-Driven Development).
● Hands-on experience with unit testing tools such asJUnitandPostmanfor API testing.
● Integrated AI features into applications using Prompt Engineering and RAG
(Retrieval-Augmented Generation)techniques.
● Knowledge of modernAI and Natural Language Processing(NLP)trends.
● Experienced in usingITSM toolslikeServiceNowforapplication support and incident management.
● Recognized as a strong team playerwith excellentcollaboration and leadership abilities.
● Proactive in mentoring and guiding team members, fostering alearning culture.
● Constantlystayingupdatedwiththelatesttechnologiesandbestpracticesthroughself-learningand professional development.
● Analytical mindset, adept at problem-solving and deliveringefficient solutions.
● Highlyresult-oriented, with a proven ability to managetasks independently and within teams.
● Demonstrated success in improvingapplication performance,usability, andteam productivity. TECHNICAL SKILLS
Programming Languages :C, Java, Python, SQL
Frontend Development Frameworks :JavaScript, JSX,React, Next.js, jQuery UI Styling and Designing :HTML5, CSS3, Bootstrap,Material UI, Figma Backend Frameworks :Spring Boot, Spring Core, SpringSecurity, Spring Data JPA, Hibernate, Struts Web Services :RESTful APIs, SOAP
Databases :MySQL, Oracle, SQL Server, Google Firebase Version Control and DevOps :Git, Docker, Jenkins,Maven, Gradle Core Java Concepts :Multithreading, Exception Handling,Lambda Expressions, Collections AI Technologies :Prompt Engineering, Gen AI, OpenAIAPIs, RAG (Retrieval-Augmented Generation) Development tools :ServiceNow ITSM, Jira, Postman,WordPress, Elementor EDUCATION
Master of Science, Computer Science George Mason University, Fairfax, VA May 2024 3.83 Bachelor of Technology,Computer Science and Engineering VGNT,JNTUH,India October 2020 7.54/10
CERTIFICATIONS
OCI 2024 Generative AI Professional Certificate Oracle Cloud Infrastructure 2024 AWS Cloud Practitioner Amazon Web Services 2024 Microsoft Azure Fundamentals AZ - 900 Microsoft 2023 CIS IT Service Management ServiceNow 2020
CCNA IT Essentials Cisco Academy 2018
PROFESSIONAL EXPERIENCE
Web Developer WoMen of Connections Ministry Richmond VA July 2024 - Present
● Collaborated with a team of 4 developers to resolve technical issues,prioritize tasks,and refine content criteria, achieving a30% increase in user engagement.
● RedesignedanddevelopedwebpagesforWoMenofConnectionsMinistryusingWordPressand Elementor, including a responsive "Contact Us" pagewith updated links, maps, and forms.
● Managedandupdatedcontentacross3resourcepages,improvingrelevanceandSEO,resultingin a20% increase in site traffic.
● Optimized UI/UX design for responsiveness and consistency across varied browser dimensions, enhancing user experience and navigation.
● Automatedworkflowsforinformationcollectionandanalysis,improvingdataprivacy,consistency, and reducing processing time by30%.
● Designed and implemented the Time Adjustment Requests system using GoogleForms,Sheets, and Apps Script, improving efficiency while maintainingconfidentiality.
● StreamlinedITworkflowsusingGoogleAppsScript,reducingticketprocessingtimeby30%and enhancing operational efficiency.
● EnhanceddatacollectionmethodsbytransitioningfromspreadsheetstoGoogleForms,improving accuracy, privacy, and accessibility.
● Collected,cleaned,and processed over 1,200 resource records,increasing data accuracy and boosting resource page visits by20%.
● Ensured 100%compliance with industry standards byevaluatingandoptimizingcode,improving cross-browser/device compatibility by35%.
● Implemented data privacy enhancements by automating redundancy elimination and ensuring consistency of sensitive information.
● Createddemographicreportsusingdatavisualizationtechniquesandautomatedsolutionstohandle duplicate records, streamlining analytics.
● Designed and launched aresponsivelandingpageforapartnerorganization,enhancingsitetraffic and engagement.
● Improved SEO and userexperiencebyimplementingupdates,includingrebrandingeffortssuchas Twitter's transition to "X."
● Supported team growth by mentoring interns,optimizing resource management,and introducing process improvements that enhanced team efficiency.
● Enhanced operational efficiency by publishing new workflows,systems,and communication channels aligned with industry standards.
● Developed a scalable database to verify zip code regions for local resources,improving query performance and accessibility.
● Streamlined email notifications and automated data handling,eliminating redundancy and enhancing workflow efficiency.
● ProvidedtechnicalsupportandmaintenanceforWordPresswebsites,improvingfunctionality,user experience, and engagement.
Environment:WordPress, Elementor, Figma, Google AppsScript, Data Visualization. Key Skills:Web Development,Project Management,Team Leadership,Professional Communication, Workflow Automation.
Additional Expertise:Data Cleaning, Privacy Compliance,Documentation, and Process Optimization. AI Software Engineer Fellowship Headstarter AI Remote May 2024 - July 2024
● Selectedasoneof400fellowsfromapoolof4,000applicants,demonstratingtechnicalexcellence andleadershippotential.
● Built2AIapplicationsandAPIsusingNext.js,OpenAI,Pinecone,andStripeAPIservingover1,000 users.
● Improved user engagement and functionality through innovative AI solutions and seamless integrations, drivingimpactful results.
● Led end-to-end development with a team of 4 engineering fellows,implementing MVC design patterns for scalability and maintainability.
● CoachedbyengineersfromAmazon,Bloomberg,andCapitalOneonAgilemethodologies,CI/CD practices, Git, and microservice patterns.
● Participated in hackathons andin-personmeetups,enhancingprojectimpactthroughcollaborative problem-solvingand networking.
● Took part in weekly DSA coding challenges and technical networking events,refining skills and building relationships with engineers from leading tech companies. Environment:Next.js, React, Pinecone, Open AI, Clerk,RAG, Prompt Engineering, StripeAPI Key Skills :AI Integration,Prompt Engineering,Collaboration,Time and Pressure management, Full-Stack Development.
Programmer Analyst-ApplicationDevelopment CognizantTechnologySolutions Pune, India
Client : Merck & Co. ( Life Sciences) July 2021 - July 2022
● Participated in all phases of the Software Development Life Cycle (SDLC),including requirement gathering, design, analysis, and code development.
● Developed and maintained Java applications using SpringFramework,leveragingIoCandDI principlesfor efficient dependency management.
● Designed and developed microservices using Spring Boot,exposing RESTful APIs to external systems.
● Created and consumed RESTful webservicesusingSpringBootandSpringMVC,adheringto theMVC architectureand utilizingSpring annotationsfor configuration.
● Optimized and developed complex SQL queries,stored procedures,and triggers for database operations inMy SQL.
● PerformedAPItestingandvalidationusingPostman,ensuringreliabilityandfunctionalityofweb services.
● Used JPA and Hibernatefor seamlessCRUD operationsand database interactions.
● ConductedunittestingwithJUnitandimplementedmockingwithMockito,ensuringcodequality and maintainability.
● Refactored codeand conductedcode reviewsto maintainclean and efficient codebases.
● Followed Agile methodologies,participating initerativedevelopmentandensuringtimelydelivery of features.
● DesignedanddevelopedORMmappingswithHibernatefordatabaseoperationsandimplemented EJBfor enterprise-level components.
● Used multithreading in Java for implementing business logic and calculations,improving application performance.
● Createdandmanageddatabaseobjectssuchastables,views,functions,andtriggersforefficientdata operations.
● Enhanced unit testing coverageto ensure robust applicationfunctionality, adhering to best practices. Environment:J2EE,Java 8,Spring Boot,hibernate,Junit,Git,Postman,Jenkins,ServiceNow,JIRA, Eclipse IDE, MySQL.
KeySkills:MicroservicesDevelopment,APIDevelopment&Integration,DatabaseManagement,Unit Testing & Code Quality, Web Development, Version Control ProgrammerAnalyst-L2TechnicalSupportAnalyst CognizantTechnologySolutions Pune India Client : Merck & Co. ( Life Sciences) December 2020 - July 2021
● Performed API testing and validation using Postman,ensuring web service reliability and functionality.
● Resolved incidents and tracked tasks using ServiceNow ITSM forissuemanagementandJIRA for project tracking.
● Resolved 98%of tickets within SLA,with 48%completed in half the allotted time,reducing ticket re-open rates by12%.
● AnalyzedandresolvedtechnicalticketsusingJava,MySQL,RESTAPIs,andPostman,achieving high-resolution efficiency.
● Executed advanced SQL queries to optimize data retrieval,troubleshoot database issues,and improve ticket resolution times.
● Improved customer satisfaction ratings by 15%through proactive communication,timely updates, and effective problem-solving.
● Exceeded performance metrics by adhering to SLAs and resolving 150+issues,improving application stability by21%.
● Contributed to process improvement sessions,reducing ticket backlog by 6%throughinsightsand workflow optimization.
● Developed and updated technical documentation and knowledge bases,improving knowledge transfer and future ticket resolution.
● Conducted root cause analyses for critical incidents, reducing repeat issues by18%.
● Identifiedpatternsinusererrorsandcreatedtargetedtrainingmaterials,reducingincidentrecurrence by10%.
● Createdaninternalrepositoryofcommontroubleshootingprocedures,reducingteamsearchtimeby 25%.
● Managed client-impacting incidents,performing technical resolutions,engagement,and communication of business impact assessments.
● Ensured monitoring alerts and system events were assessed, prioritized, and managed effectively.
● Maintainedstrongrelationshipswithprogramteammembers,peers,seniorstakeholders,andbusiness managers, ensuring seamless communication and delivery. Environment: Java, REST APIs, SQL, MySQL, Postman,ServiceNow ITSM, MySQL. Key Skills :Incident Management,SLA adherence,Root Cause Analysis,Process Improvement,API Testing and Validation, technical documentation.
PERSONAL PROJECTS
Covid-19 Test Tracker Web Application HTML,CSS,Bootstrap,JS,MySQL,Spring Boot
● Designed and developed a scalable COVID-19 Test Tracker web application,managing and tracking testing data for10,000+ userswith highavailability and reliability.
● Utilized HTML,CSS,and Bootstrap to create a user-friendly interface,resulting in a 40% increase in user engagement.
● Built robust backend functionalities using Spring Boot,Hibernate,and JPA,optimizing data processing and reducingresponse times by 25%.
● Implemented MySQL database for efficient data storage,reducing data retrieval timesby50% and streamlining operations at a local primary health center.
● Facilitated the management of 100,000+COVID-19testrecords,improvingoperationalefficiency and supporting accurate tracking for health center personnel. E-Pharma Web Application HTML, CSS, Bootstrap, JS, MySQL, Spring Boot
● FocusedonintuitiveUIdesignprinciples,enhancingtheuserexperienceby9%forane-pharmacy web application.
● MigratedtheapplicationtoReactJS,improvingUIperformanceby18%,resultinginafasterand more responsive design.
● DesignedanddevelopedscalableAPIsusingSpringBootandintegratedthemwiththefront-endto ensure seamless communication.
● SpearheadedthedevelopmentofbackendlogicandfunctionalitiesusingJava,SpringFramework, andMySQLto ensure scalability and data integrity.
Online Bookstore Web Application HTML, CSS, Bootstrap, JS, MySQL, Spring Boot
● UtilizedAgilemethodologiestobreakdownprojectrequirementsintouserstories,facilitatingsprint planningand tracking progress for a 6-person team.
● Spearheaded backend development,implementing business logic and functionalities using Java, Spring Framework, andMySQLfor efficient data handling.
● PerformedQAtestingonthefront-end,improvingtestcasepasssuccessby6%andensuringhigh application quality.
● Developed robust backend functionalities with Spring Boot,Hibernate,and JPA,ensuring seamless data processing and system reliability.
Paws & Tails - Online Pet Store Front End Design HTML, CSS, Bootstrap, JS
● Designed and developed a user-centric front-end for an e-commerce website within 4 months, enhancing the online shopping experience and UI/UX, leading to a12% increase in UI ratings.
● Leveraged HTML,CSS,Bootstrap,and JavaScript to create avisuallyappealing,user-friendly interface, reducingnavigation time by 20%and improvingoverall usability.
● ImplementedUI/UXbestpractices,optimizingnavigation,productsearch,andcheckoutprocesses for a smoother shopping experience.
● UsedFigmatodesignintuitivelayouts,integratingstakeholderfeedbacktocontinuouslyimprovethe design based on customer metrics and feedback loops.
● Improved site performance and user interaction through ongoing enhancements,ensuring an accessible and engaging online pet store platform. Pantry Tracker Web Application React JS, Next JS, Spring Boot, Firebase
● Developed a pantry tracking application using React JS,Next.js,Spring Boot,and Firebase, designed to manage inventory effectively.
● Implemented real-time data updates,enabling seamless tracking of inventory changes,including additions, removals, and updates in quantities.
● Createdanintuitiveuserinterfaceforuserstoeasilyadditemstotheirinventory,monitorquantities, and track usage or sales.
● Built as an Inventory Management App,leveraging cutting-edge web technologies to ensure scalability and smooth user experience.
● Optimized application performance and user interaction through efficient backend and frontend integration withSpring BootandFirebase.
AI Recipe Generator AI ChatBot NextJS,MUI,Open AI,RAG,Prompt Engineering Firebase
● Developed an AI-powered recipe chatbot using Next.js,React,andMaterialUI,integratingthe OpenAI APIfor generating personalized recipes basedon user input.
● Designed a real-time chat interface leveraging GPT modelstoprovideresponsiveandintelligent user support for recipe generation.
● Utilized Vercel for deployment,ensuring scalability,responsiveness,andseamlessuserexperiences across devices.
● Implemented Retrieval-Augmented Generation (RAG)forenhanceddataretrieval,improvingthe chatbot’s accuracy and efficiency.
● Achieved a 28%increaseinusageandenhancedoverallperformanceanduserinteractionthrough optimized design and functionality.
● Demonstrated proficiency in building a scalable,user-friendly web application with a sleek interface and advanced AI capabilities.
AI Flashcards AI Application Stripe, Clerk, MUI, Next JS, RAG, OPen AI, Firebase
● Developed an AI-powered flashcard application integrated with Stripe for secure and seamless payment processing.
● Built a full-fledged SaaS (SoftwareasaService)applicationusingNext.js,React,Firebase,and Stripe, showcasing scalability and modern developmentpractices.
● ImplementeduserauthenticationandpaymentworkflowsutilizingClerkandStripeAPI,ensuring secure and efficient user experiences.
● DesignedtheapptoenhanceuserlearningexperienceswithAI-generatedflashcards,providingreal value to users.
● Demonstrated expertise in creating scalable,impactful applications by combining cutting-edge technologies and AI integration.
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