Project Manager Program

Joel Skeens

Hilliard, Ohio 614-***-**** ********@*****.***

Profile

Strong enterprise networking, engineering, virtual technologies and Cybersecurity skills.

Hands-on Agile, Scrum and SDLC/TLM experience with strong Project Management skills.

Effective team player with excellent Business Analyst skills and a BBA degree in Finance.

Ambitious lifelong learner with strong communication skills and current IT certifications.

Diverse technical background in AWS, Azure, SCCM, Virtual Desktop Infrastructure (VDI), Citrix XenDesktop, Cloud Computing, SQL scripting, SAAS, VoIP networking, LAN/WAN infrastructure, MS Office, Active Directory. Business Analytics, Oracle DB, Data Analytics, IaC, Scrum and Agile.

Certifications

oAWS Certified Cloud Practitioner

oCertified Videoconference Engineer (CVE)

oCompTIA Professional Certifications:

oA+

oNetwork+

oSecurity+

oPMP Certification

Experience

09/09 Chase Columbus, OH

-present Lead Technical Program Manager (5/22 – Present) CCB

Proactively provide CTO teams with a view of their infrastructure portfolio including Lifecycle Management/TLM, data migrations to GKP, GOS, and AWS, impactful firm-wide efforts.

Focus on Change Management to lead work engagement and prioritization of projects via ServiceNow.

Facilitate a horizontal infrastructure efficiency program across all GTO’s to address various cost reduction and infra transformation opportunities in both direct and indirect infra costs.

Identify potential blockers for achieving the efficiencies and working with AO teams to resolve issues. Manage application lifecycle via Capacity and Performance Management, Tech Refresh, and End of Life infrastructure.

Adopt agile practices, acted as Scrum Master for network optimization campaigns for Solution Engineering team. Managed Jira Kan Ban board to support data migrations to Cloud and Gaia based solutions.

Software Deployment Lead (10/18 – 5/22) GTI

Facilitated Fire-Wide Deployments (FWD) for Chase Core Applications delivering updates, enhancements, version upgrades across all physical and Virtual Desktop Infrastructure (VDI) platforms, while managing Cyber Security risks and mitigating vulnerabilities impacting over 250k users globally.

Managed UAT, QA and Performance testing for the production delivery of Core and Core-Optional software and OS Patching in strict compliance to the firm’s standards.

Analyzed firm testing policies to ensure safest path forward for critical software updates across all LOB’s.

Facilitate monthly Microsoft OS security patching for Physical and State-ful VDI desktops, including security and feature updates, monthly Quality rollups and service packs via SCCM and Azure Data Studio SQL queries.

Product Manager - VDI (01/13 – 09/18) CCB

Orchestrated Virtual Application readiness efforts to support migration to Virtual Desktop environments.

Analyzed end-user needs and drive developing requirements with AO’s and LOB Stakeholders.

Facilitated QA functionality and performance UAT testing for virtualization of critical LOB applications ensure conformance of requirements specified in Functional Requirements Docs.

Produced weekly metrics for management tracking virtualization progress and detailing all infrastructure challenges for moving bank App data to strategic data centers.

IT Project Manager (09/09 – 12/12) CCB

Monitored projects on an ongoing basis involving Customer Consumer Banking (CCB) operations.

Managed regulatory issues involving foreign exchange, international trading and compliance directives.

Facilitated the development of the program/projects including the SDLC, Agile and ITSM change management.

Focused on project deliverables to define purpose, clear roles, tasks, milestones, budgets and measures of success.

Coordinated deliverables of team members, proactively identifying and resolving issues that would present a risk to on-time implementation of the program/project.

02/04 Information Control Corporation (ICC) Columbus, OH

- 09/09 Network Analyst (01/08 – 09/09) The Limited

Facilitated designing, administration, implementation, optimizing and supported the network for Limited Technology.

Generated real-time and historical SQL based reports based on business needs.

Developed Vector based routing priorities and IRV queue routing strategies/scripting in a multi-site environment.

Supported the Limited’s conversion from an Avaya voice network to a Cisco Voice IP (VOIP) infrastructure.

IT Business Analyst (05/06 – 12/07) BMW Financial Services

Administered day-to-day enhancements of the Avaya VoIP, ACD and CTI systems for the BMW Financial Services call center. Maintained Witness server and Quality Call Monitoring software, troubleshoot circuitry issues for voice PBX switch.

Analyzed Avaya CMS Supervisor, CenterVue Explorer II and Avaya eCas system reports.

Supported outbound dialer system and managed Avaya Divinity S8700 PBX and Audix voicemail systems. Supported BMW's workforce management system Blue Pumpkin Director Enterprise.

Project managed the upgrade of client’s Witness call monitoring system.

Advised on improvements for VoIP setup of BMWFS department voice systems. Scripted call center VDNs and vectors.

Network Administrator (01/04 – 05/06) Ross Labs

Provided technical problem isolation and resolution for Ross Laboratories’ global voice and data network.

Turned up/tested new T1 and ISDN installations. Resolved switching and VLAN problems.

Tested LAN switch technology for IP bridging and routing. Performed hardware fault isolation. Analyzed LAN infrastructure components and advise on upgrades and enhancements.

Administered the Ross voice network including Rolm PBX switch, Octel voicemail systems.

Project managed the upgrade of the Ross videoconference network and room systems. Assisted with the LAN infrastructure enhancement of the Busch site complex.

1998 AT&T Solutions Columbus, OH

- 12/03 IT Project Manager

PMP Certified on job. Project managed all phases of the implementation of a new IP based Videoconference network.

Implemented upgrades and enhancements to network infrastructure. Configured and supported all video network equipment including Accord MCU, codecs, Bay Network LAN switches, video cameras, IBM servers and AMX controls systems.

Utilized telnet to configure Cisco routers and UNIX hosts. Promoted to A4 and IT Project Administrator first quarter 2001.

1996 Bank One Corporation Columbus, OH

- 1998 Videoconference Engineer

Acted as senior technician for a 30-site multi-state videoconference network.

Monitored daily operations between video rooms, network server and MCU bridges.

Resolved all technical issues involving videoconference network equipment. Monitored and supported network T-1, ISDN circuits and CSU-DSU conversion devices.

Education Bachelor of Business Administration degree / Major: Finance

Marshall University Huntington, WV

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