Senior Business Analyst
Resume:
Mansoor Sarwar
*******.******.***@*****.***
Summary
With 20 years of experience as a Business Consultant, including 11+ years of specialized experience in AEM, I have a strong track record of delivering successful projects and solutions for High profile vendors and client. I am a fast learner and have a proven ability to adapt to new challenges, as demonstrated by my successes in taking on new roles and projects throughout my career. Some notable accomplishments include (AEM Business Practitioner, Scrum Master, MCSE, MCDBA, VMware, Tibco, FileNet). I am seeking a new, challenging role to continue my career growth and am confident that my skills and experience make me a strong fit for any organization as I have worked in different business domains like Health care, Infrastructure, Banking & investment, mortgage, and Oil & Gas.
Skills
AEM 6.1-6.5
Dynamics 365
SharePoint
Performance Testing
Software Development Lifecycle
Requirements Analysis
Regression Testing
Quality Processes
Agile Methodology
User Acceptance Testing
Quality Assurance
Gap Analysis
Search Engine Optimization
Analytics
Experience
SENIOR BUSINESS ANALYST/PO 05/2024 – 08/2024
Citibank-Photon
Conducted comprehensive discovery sessions for citi.com and its subsidiary sites to identify all existing content and page structure.
Mapped content IDs for each page across citi.com and its subsidiary sites using ICMS ensuring alignment with AEMs content repository.
Analyzed the current content taxonomy and meta data to create a unified mapping strategy across all sites.
Identified and documented all content types, components and templates utilized on citi.com.
Developed a detailed content inventory outlining key assets, their locations and relationships between content elements
Collaborated with stakeholders to understand business requirements and ensure alignment with AEM integration objectives.
Assessed content migration challenges and developed a roadmap to facilitate a smooth transition to AEM.
SENIOR BUSINESS ANALYST 10/2023 – 02/2024
Citibank -Photon
Led the discovery sessions with key stakeholders to gather and analyze business requirements for the migration of citi.com to AEM, ensuring alignment with organizational goals.
Conducted comprehensive assessments of the existing citi.com architecture, content workflows and user experience to identify gaps.
Developed Information architecture and business architectures flows.
Facilitated stakeholder workshops to prioritize features and functionalities, align on a MVP for the AEM migration and ensure that user experience improvements were effectively incorporated.
Acted as a liaison between business stakeholders and technical teams, providing clarity on requirements, managing scope changes, and ensuring successful delivery of project milestones.
SENIOR BUSINESS/QA LEAD 06/2023 – 10/2023
Perficient
Led the QA team in implementing efficient testing processes and methodologies, utilizing PractiTest as central test management tool.
Orchestrated the seamless commencement of builds and deployment of code across multiple environments, ensuring a controlled and error-free release cycle.
Spearheaded the integration of PractiTest into the testing workflow, optimizing test case management, execution, and reporting.
Collaborated with development and operations teams to establish a robust build pipeline, enhancing code quality and expediting the release timeline.
Actively participated in cross-functional meetings to align testing efforts with development goals, fostering a collaborative and agile testing environment.
Utilized AEM 6.5 to implement user stories identified during discovery sessions for website migration at segment.com.
Collaborated with stake holders to define and prioritize user stories, ensuring alignment with business objectives and AEM capabilities.
Translated user requirements into actionable AEM components and features, enhancing website functionality and user interface.
SENIOR BUSINESS CONSULTANT 11/2021 - 06/2023
Capgemini, Vanguard, AIG, CitiBank
Used Jira/Rally for User stories and defects.
Worked closely with Lead devs, Architects and Content authoring team for content migration.
Involved in Sprint planning and content migration planning.
Coordinated with 3rd party to add new vendors.
Facilitated offshore and on shore teams during the deployment.
Collaborated with cross functional teams to identify process improvements and implemented solutions using Dynamics 365 and AEM 6.5.
Assisted in implementation of Dynamics 365 for the finance department.
Played a key role in deploying cutting-edge Fintech solutions, delivering impactful insights for data-driven decision-making, and enhancing operational efficiency and client satisfaction.
Collaborated with cross functional teams to implement software solutions that enhanced plan administration, compliance with industry regulations, and user experience.
Helped to gather requirements and develop system documentation.
10/2021 - 11/2021
Toyota, PERFICIENT, US
Created documentation to identify differences between current and desired system capabilities.
Utilized Jira to track user stories and defects.
Collaborated with offshore teams.
Led the team in the transition from legacy to AEM.
Worked with QA team to develop test plans.
Closely interacted with lead developers, architects, and the content authoring team to plan and execute content migration.
Participated in sprint planning and content migration planning.
SENIOR BUSINESS CONSULTANT 01/2021 - 08/2021
EHI, PERFICIENT, US
Developed workflow, lead generation forms, and MSM authoring guide.
Created training materials and provided training to clients on workflow, lead generation forms, and other relevant topics.
Utilized Confluence for documenting user stories, workflows, and other authoring documentation.
Utilized Jira for tracking user stories and defects.
Worked with AEM 6.5 to create editable templates, implemented URL redirects.
Created training material and provided training to clients on AEM, MSM, Workflows, and lead forms.
Collaborated closely Product owners, developers, and architects.
Participated in user acceptance testing for different lang locales.
SENIOR BUSINESS CONSULTANT 06/2020 - 12/2020
Ansys, PERFICIENT, US
Collaborated closely with product owners to address blockers and ensure timely resolution.
Worked closely with POs to understand the overall vision for the product and the needs of stakeholders.
Engaged with client teams, including digital marketing and development teams, to clarify integration points and dependencies.
Worked with the Google Analytics team to create stories for data validation.
Utilized Azure DevOps/TFS to track user stories and defects.
Created presentations and trained quality assurance professionals and business analysts on using editable templates.
(AEM 6.5) Gathered and reviewed requirements with both business and technical stakeholders
Worked with developers and the Scrum Master to estimate story points for user stories and ensured sufficient delivery of story points in each sprint.
SENIOR BUSINESS CONSULTANT 01/2020 - 05/2020
IMPACT SOLUTIONS, NUTRIEN
Utilized Fast Field and Form.IO to design and develop forms.
Collaborated with various teams to identify requirements for forms.
Worked closely with Product owners to understand overall vision for the product and the needs of stakeholders.
02/2019 - 01/2020
CATERPILLAR, PERFICIENT, US
Worked closely with Product owners to address blockers in timely manner and understand the overall vision for the product and the needs of stakeholders.
Collaborated with client teams, including digital marketing and development, to clearly outline integration points and dependencies.
Assisted the Google Analytics team in creating stories for data validation.
Utilized Jira and Azure DevOps to track user stories and defects.
Developed editable templates and created policies and templates for teams.
Participated in various proof of concept stories.
Created pages from editable templates and authored header and footer content.
Validated PIM data feed rules for various product categories and ensured correct model displays.
Used AEM 6.3 and 6.4 to create editable templates and trained QA and business analysis professionals on their user.
Gathered and reviewed requirements with both business and technical stakeholders and created various documents, such as authoring guides and glossary documents.
Worked with developers and the Scrum Master to estimate story points for user stories and ensured sufficient delivery in each sprint.
LEAD BUSINESS CONSULTANT AND SCUM MASTER 01/2017 - 12/2018
CIBC, Emergitel, Canada
Facilitated daily stand ups, sprint planning meetings, sprint reviews, and sprint retrospectives.
Coordinated activities across Scrum teams during sprints.
Worked closely with Product owners to maintain sprint velocity and resolve blockers in a timely manner.
Utilized Jira for tracking sprint progress and generating reports.
Captured requirements for content management platform redesign.
Utilized Jira to write epics, user stories, and report defects.
Gathered and reviewed requirements with both business and technical stakeholders and worked closely with the project manager to establish clear timelines and align them with key deliverables.
Managed multiple projects using both Agile/Scrum and Waterfall approaches.
Conducted a detailed analysis of the current platform to identify areas for improvement as part of the content platform redesign.
Collaborated with client reams, including Digital Marketing, Legal & Compliance, and development, to clarify integration points and dependencies.
Maintained requirements in business requirement documents and functional requirement documents for Waterfall projects.
Created process maps to document current vs Future state for various features such as primary navigation, site map, permissions, user groups, workflows, and mobile features.
Led the upgrade from AEM 6.1 (Classic) to 6.3 (Touch UI) and wrote detailed requirements for user groups and permissions to outline the process for content changes and necessary workflows for review and approval.
Worked on the platform redesign for a back application and closely collaborated with the QA and development teams throughout the defect management process.
Facilitated user acceptance testing and created UAT test cases and test users.
SENIOR CONSULTANT/CONTENT MANAGEMENT CONSULTANT 09/2015 - 11/2016
Groundswell group, Canada
Worked in Scrum teams to prioritize and deliver feature for a client's website.
Written Epics to capture business requirements and translated them into detailed User stories.
Facilitated various sprints activities including planning, review, and retrospective meetings, and managed the project backlog and story prioritization using Poke Planning
Used Confluence and Jira for project documentation and story management.
Assisted content authors with UAT Testing and provided best practices for page authoring.
Created a custom workflow for content review and approval and provided updates and identified issues to endure timely completion of task.
Facilitated QA during test case writing and planning and provided technical details for AEM authors as needed.
Worked with architect to capture requirements for asset updates in DAM during asset migration and created a permission matrix for custom groups and permissions for the client's website.
SENIOR CONSULTANT/CONTENT MANAGEMENT CONSULTANT 01/2014 - 08/2015
Groundwellgroup, Calgary, Canada
Strong background in BI tolls such as Universe Designer, Web Intelligence, and Business Object Design Studio
Expertise in Tibco technologies including RV, EMS, TRA, BW and Adaptors
Experience in installing and configuring these tools and setting up load balancing and fault tolerance for BW engines.
Administration- of deployed services using Tibco Administrator and use of Hawk rule bases for monitoring.
Experience with VMware, including the administration of Virtual Center, Lab Manager, and vCloud Director.
Strong Project management skills, including the ability to create project charters, scope documents, and schedules, and to lead meetings and engage with stakeholders.
Led Migration efforts from legacy mainframes systems to more agile platforms, ensuring data integrity and minimizing downtime during transitions.
Experience with feasibility studies, requests for proposals, and reports
Development of documents for knowledge transfer and troubleshooting.
SENIOR CONSULTANT/CONTENT MANAGER 10/2009 - 07/2013
CGI, VA
Created various artifacts to effectively capture business requirements, functional requirements, business rules, and process maps for “as is” and “to be” states.
Written Business Epics and Technical User stories and used Jira for story management.
Backlog management, sprint velocity, and defect management
Created detailed Permissions matrix outlining groups and permissions in AEM, and created custom groups and permissions based on client needs.
Provided mentorship and quality assurance oversight to professional services engineers and managed an offshore team for training and system management.
Worked on AEM upgrades, highlighting version differences, and facilitated CQ5 environment setup, template development, and component development.
Written requirement for page customization in CQ5/AEM and outlined technical requirements for various components.
Created an author experience guide and outlined the functionality of OOTB workflows for Assets, Approvers, and Editors
Assisted with asset updates and asset management in the DAM and provided support to authors during UAT testing.
Implemented and configured web content management solutions using AEM (CQ) and technologies such as JavaScript and web services.
Acted as a point of contact foe escalations, managed, and reported on project progress, and ensured SLAs were met in a timely fashion.
Provided analysis to monitor work steam milestone reports and escalated any potential schedule impacts.
Led hand-on technical implementation and remediation on complex projects, and worked on project estimation, development of project plans, and status reports.
INFRASTRUCTURE CONSULTANT/ CONFIGURATION MANAGER 08/2006 - 10/2009
CGI, VA
Administration of Rational Clear Case and Clear Quest
Administration and maintenance of ESX servers and SAN/NetApp storage
Installation and administration of Citrix servers, management of Terminal Server/Citrix licenses, and administration of virtual machines
Troubleshooting and maintenance of VMware, coordination with offshore team, and involvement in disaster recovery planning
TCP/IP LAN/WAN administration, DNS and DHCP administration
Design, development, and maintenance of computer systems and software, including checking system requirements and setting up FileNet software.
Installation, configuration, and troubleshooting of WebSphere and WebLogic.
Leveraged COBOL as a CM, I streamlined processes and enhanced efficiency, demonstrating adaptability across diverse technological landscape.
Conducted software builds for large, complex application, including multiple 3rd party components/technologies and performed regression, unit, and smoke testing.
Wrote various documents including user guides, release notes, training guides and testing material.
Migrated code from development to staging to test environments, communicated status to other teams, and facilitated that packing and delivery of installation instructions, scripts, and software.
Used Ant and Pearl script to perform builds for Oracle, SQL server, and DB2 and handled patch requests.
Education and Training
VA, USA MBA
Project Management, 01/2010
Moorhead, MN BS
Health Admin, 01/2005
Certifications
Microsoft Certified System Engineer – MCSE
VCP 5 - VMWARE
Microsoft Certified Database Admin – MCDBA
Workforce Mobility – VMWARE
File Net P8 3.5.0 – IBM
ITIL v3
Certified AEM Business Practitioner
ADOBE
CSM
AI (Designing and building AO Products and Services-MIT)
Front End Tools
MS Office
SQL
Plus
MS Access
MS Visio
WinSCP3
AQT
Rapid SQL
PVCS
Rational Clear Case
Clear Quest
Req Pro
Remedy
Hummingbird
Hyper V
Citrix
Xen
SCCM
SQL Query Analyzer
Snag It
Toad
Hyena
Service Now
AZURE Dev Ops
JIRA
Languages
English:
Full Professional
Urdu:
Native/ Bilingual
Punjabi:
Native/ Bilingual
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