JOHN CRENSHAW

586-***-****

ac38pk@r.postjobfree.com

SUMMARY:

Experienced Citrix Engineer/Administrator with skills in XenApp, XenDesktop, Presentation Server, NetScaler, PVS as well SCCM and App-V, vSphere client 5.1 and 5.5 Vmware Vcenter 5.1, 5.5, 6.5 vsphere client and vCenter, Hypervisor ESXi Strong technical and communication skills in Information Technology and support. Overall experiences include Windows 7 Desktop Deployments, Scripting, Packaging, Active Directory with Microsoft Server 2012, 2008r2, 2008, Server 2003 and 2003r2, Windows XP, Windows 7, Windows 10 and Citrix Network Engineering and Administration with skills in installation and usage of VMware, vSphere Client, Vcenter, ESXi host Storage connection to SAN. Skilled in PC and Laptop configurations and hardware and software diagnostics in support Desk Support Tier 3, resolving technical issues and SLA, and continuously succeeding metrics each month. Excellent analytical skills, focused, motivated. Seeking a solid employer with long term career growth potential.

TEHCNICAL SKILLS:

Software

App-V, Presentation Server 4.5, XenApp 5.0, 6.0,6.5 Citrix AppCenter, XenDesktop 5.6, 7.5,7.6 Studio, Citrix Delivery Services Console CDC, Desktop Director, Desktop Studio Citrix Studio 7.5,7.6, Citrix StoreFront, Citrix EdgeSight Monitor, Xen Center Server Monitoring Pool, NetScaler Load Balancer, NetScaler CAG-Citrix Access Gateway, Hyper-V, VMware vSphere, 5.0, 5.5, 6.0,6.5, Appsense, Management Console, 2 Form Factor Security, Environmental Manager, SCCM 2007, Altiris 6.9, 7.1 deployment tool, Zenwork software Push, USMT Microsoft Deployment Toolkit, (MDT) 2010 Update 1, Med-V virtualization and APP-V, Remote Session using SMS; Shadow Citrix, Citrix Receiver 3.1, VDI; VMware, Vcenter, hpervisor 5.1 ESXi, vphere, WYSE Firmware Tools, Workstation 4,5, 6,7.14, Mobile Iron, JAMF, Mac Management, File Fault 2, Office 365 Migration, Microsoft Office Suite, 2003, 2007, Office XP, Office 2010, Office 2016, Microsoft Lync (Word, Access, Excel, Essbase software and Essbase Excel plugins, PowerPoint, Project, Visio); Quicken; Outlook 2010, Lotus Notes 6.5, 7.03 and 8.02; Lotus 8.5 roll out; . Rational; MATLAB; MS Outlook; Exchange 2007; Epic Software, Ellie Mae Encompass 360, QuickBooks, eCopy,; Sun Virtual Box; Remedy ARS 5.0,7.0 Ticketing System; Unicenter Ticket Tracking; Bomgar build 11.1.2; LogMeIn and Rescue, Oracle 9i; 10g; Software Delivery Imaging using Ghost ver 8, 11,15,PCs, BIT9, EPHD; Symantec Universal PGP WDE’ SEPM12, BitLocker, Sybase; Adobe Pro 8, 9,X; Asset Management Software - Autodesk Cad 3D Software; Symantec Desktop Firewall and Virus Protection; Cisco VPN and Juniper Remote Services Client and have more experience in other software installation. ICA, TCP/IP, TCP/IPv4, IPv6, SMTP, IMAP, DNS protocols. Internet Explorer 6, 7, 8 with service packs updates, software licenses management system and asset management. Goverlan V7 Remote Suite, Cisco VOIP Call Manager Console, Aruba 6.2, Dameware remote session, BES 4.1Server, MasS360, SOTI, MobileIron, Xenmobile, Service Now Ticketing System, Net IQ Active Directory. BMC Remedy and Service Now Ticketing, Service now, Google APPS GASMO, SAN Storage, SQL Database, Wireless configuration.

Operating Systems

Windows 7, Windows XP, Windows Vista, Windows NT, Novell, Unix Red Hat, Linux. Mac OSX Lion, Snow Leopard, Mountain Lion, Yosemite, X EL Capitan, Symantec Data Backup Exec 12. Server 2008, 2008r2, Server 2012, 2003 Exchange 2007, 2012, 2010 sp1. Active Directory 2008, 2008r2, 2012, 2003 AD.

Hardware

PCs (Dell E6400,Optiplex 760 and IBM Lenovo) X201, T410, iMac, MacBook Laptops, Blackberry, HP, Epson and Xerox printers, Ricoh, and Kyocera Mita printers, Jet Direct Cards, Sprint Air Cards, Dual Video Cards Setup, Dell Conference Projectors, Video Conference, Dell Servers, IBM HP Blades Server, WYSE Thin Client, X90m7 for laptops and Z90d7 for desktops, Configure sata and IDE hard drives, Memory and NIC Cards, External Backup Drives, APC Smart Backup and Wireless Networks,, adapted to users other software, RSA USB Token and Token Keys; HP Desktop and IBM Lenovo, HP Elite 6930. Imaging using Zenworks, Cisco and Dell hubs and switches, cabling RJ45 VoIP, Blackberry, Androids, iPhones iOS 4, 5,6, Tablets, All iPads Generations, and all Android Generations, Smartcard’s VPN Access, RDP. HP New Laptops Desktop models, HP2170P, HP2570P, 8470P, 8570P, 8570W, Z220 CMT, Z220 SFF, Z42.

WORK HISTORY EXPERIENCE:

Rothschild North America Inc. “Consultant” 9/15 – Present

Citrix Migration,Support,Engineer on XenApp7.6/XenDesktop 7.6 assisting HP Transioning.

EMEA, AMER, ASIA, AUST Global.

Monitoring old Citrix XenApp 6.0 farm while migrating to XenApp 7.6

Configure Citrix XenApp, XenDesktop,7.6, Windows 7, and 10 VDI machine catalogs & delivery groups.

Install & configure Windows servers

Updateing SSL Certificate on CAGS

Testing Prior Application on HPCTE Citrix Global Test Store FMO New Citrix Farm 7.6 Citrix Studio for GFA and RAM

Supporting users using Citrix tools, Director, Citrix Studio, reseting users profiles and reset Personal vDisk, showdowing clients

UAT Approval to move Apps to new Citrix Production Environment from Pre-Production Servers

CheckPoint 2 Factor Authentication VPN Remote Access, RSA Soft Token testing and deployment

Decommision and build out new Physical and Virtual servers within vMware 5.5 and used HP iLO 2 for the physical Servers build, using 20 HP ProLiant BL460c G7.

NetApp was configue and used for storage data by snapshots file data with vMware cluster disk connected by SAN using NetApp OnCommand System to monitor or take snapshots or setup Raid you can configure so much with NetApp OnCommand System console this is the way we implemented in Rothschild environment.

vMware vCenter 5.5, vSphere Client 5,5, 6.5 upgrage,Vcenter Disaster Recovery, Storage Backup

Testing Storefront External and Internal Web Sites for Remote Access

Configuring Citrix Reciever to Access Dakota Sites, AMER, EMEA, ASIA, AUST, International Locations

Configuring and testing all iPads Generations and MAC OSX connection to Citrix Dakota External and Internal StorFront URL with Citrix Receiver.

Using HP Service Manager EMEA2 for Ticketing assigments

HP Propel for RothsChild

Supporting Citrix clients by connecting to their session by HP My Room and Skype Meetings

CVS Operational Status Meeting

HP Intergration Lights Out 2

Support Best Shore ITO India Citrix Team on technical issue and CVS RothsChild Team

Working with Director, Citrix 7.6 Studio Logging off users and Shadowing, reset Profile, reset Personal vDisk

Delivery Cotrollers

iMange configuration in Microsoft outlook

Microsoft Dynamics GP 2010, Intergration Manager, FRx6.7 eOne Smart Connect, Ceridian, Microsoft Mekorma MICR 2010

NetIQ Directory and Resource Administrator version 8.6

Deploying software using Microsoft System Center SCCM 2012 R2

vMware Export OVf and Convert to OVA virtual servers 2008 r2 2012r2

working with Proxy ScanSafe with IE policy setting.

Applying AppSense Policy to work with AMER site application and profiles, personalization and enviroment setting.

Server Pathing for 14 CMO Citrix Servers controllers.

Updating status updates on HP Transition & Transformation SharePoint

Working with Universal printer drivers for Citrix Environment

Decommision old GAC,s Appliances for new Netscalers Gateway MPX5550 and VPX 200 in France, Sydney,NY,Singapore,Bern.

Factset,Bloomberg,imanage, Thomson Reuters, Fiserv,CXL,EPL, ION,ESL,Sierra, Arkadin Outlook Integration Manager, and all Exel and Outlook plug-ins also support many more.

EmblemHealth, NY 10/14 – 9/15

Citrix VDI Specialist \ Engineer \Migration \Security (Consultant)

Migrate XenApp 5.0 to XenAPP 6.5, Publish Application and remediation test with Pilot test users. Migrated XenDesktop to 7.5 Create VDI and installs of Citrix VDA Agent 7.5., 7.6 on physical workstations. Streaming vdisk for publishing application on Session Servers 31 in each location Phili and New York locations.

Xendesktop 7.5

Update Vdisk with patches and applications install and Microsoft patches. Migrated SSLVPN to Citrix Remote PC Access External.

Migrated XenApp 5.0 applications to 6.5 XenApp farm.

Build out and Configure XenApp, XenDesktop Controllers.

Citrix Architect on UCS blades Server plate form in V-Block connected to extreme IO storage.

Setup Pilot users for remediation testing apps.

Build out Citrix AppDNA Server for remediation of applications.

Build out VDI Golden Images

Sit in on Change orders conferences.

Sit in morning CAB meeting.

Setup Seamless publish applications on server.

Setup publish QA Applications.

Support Self-Service. Support XenApp 6.5 and XenDesktop 7.5 Internal and External After Hours Support.

Smart Cloud Control Desk.

Citrix Receiver install 4.3

Windows 10 access with Citrix receiver working with IE Edge.

Quest AD

L3 Support

IBM endpoint manager console 9.2.221

ITCM CA

Daily Morning Health Check on Citrix Servers, Automated check.

Spectrum monitoring and EdgeSight alarm systems.

WYSE Zero D10D Deployments

Desktop Director.

Provisioning Services, Streaming Vdisks, Publish Apps and Desktops, Standard Read, Write Mode, Test, promote to Production, Deploy image to production.

StoreFront 2.1

2 Form Factor Authentication, DUO

AnyConnect SSLVPN on laptops for traveling or working from home purposes.

Vmware vSphere 5.1, 5.5 and Vcenter 5.1, 5.5 create VDI and add physical host to vCenter.

Configure Apple iPads, Tablets and mobile device to connect External to Citrix StoreFront.

Create 1039 VDI and 7.6 VDA Agents on physical workstation’s.

EXPERIENCE:

NYPA, NY 08/13 – 10/14

Cyber Security \ Citrix Specialist (Consultant)

Update Provisioning Servers and XenApp Servers, XenDesktop 5.6 and deploy virtual desktop to NYPA users. Deploy monthly security patches to the Citrix Infrastructure Environment. Install and evaluate new application to be tested and deploy to pilot users and then deploy out to the NYPA environment. Create new virtual PC’s using Xendesktop MCS. Create different catalogs groups and assignments for the virtual desktops and applying user permissions to the vm’s. Create new host connection within XenDesktop to connect through vMWare Hypervisor Cluster to several Datastores. Update vDisk and create new vDisks for different assignments. Copy vDisk to DR for recovery backups. If the production vDisk goes down, then the DR vDisk will be promoted into production. Setup certificates for the Netscalers, load balancing and provide firmware updates for the Netscalers security patches and Firewall. Create virtual IP in the Netscalers to connect to other resources, GSLB, VIP, Virtual Servers. Monitor the Netscaler throughout my daily routine and also provide a daily morning evaluation on all the Netscalers, Servers, Web Interface Internal and External Connection. Modify the Web Interface through Citrix for other internal or external connections through PNAgent or Config.xml file. Work with vMWare Hypervisor EXSI and vSphere client to create snapshots and provide extended drive space on personal vDisk. Configure network subnets, update master images, upload images up to the datastores at large capacity of files and images.

Reset user RSA Fob token keys, setup user RSA token and provide services to the Helpdesk

Provide after hour support.

Work with POC Build with EMM, with IBM MaaS360 Cloud services and MEG SharePoint configuration Fileshare, SOTI, XenMobile 5.0, MobileIron and administer each by a Web Interface. Work with several Security Monitoring tools, Citrix Command Center, EdgeSite, Password Manager Quest, SolarWinds, Proactive Watch, Citrix Profile Manager UPM.

ShareFile POC installs and manage ShareFile Cloud.

Create documentation using PowerPoint and Documentation Diagram for Citrix Infrastructure environment using Visio Charts.

Participate in GridX as back up support.

Installed virus protection program Sophos Security Software.

Create documentation for iOS enrollment, and managing the MDM Console.

Work with Vendors on POC and technical issues.

Assigned to several projects and were able to meet expected deadlines.

Setup WDM Server for WYSE Thin Clients and PC Extenders. Configure wnos.ini on the Rapport Server to auto update firmware.

Remote Desktop Terminal Services Setup, configuration and ICA.

Datacenters Support; Production, Disaster Recovery Datacenters

Monitor Citrix Network for Vulnerability Security Support.

SolarWinds, EdgeSight, Command Center.

FINRA, NY 03/13 – 9/13

Desktop Engineer \ Administration (Consultant)

Design and deployed XenApp 6.5, XenDesktop 5.6 and AppSense Suite 8 for 4,000 users, and managed PVS Services and apply Microsoft updates and patches.

Installed software on the Vdisk

Currently working on App-V infrastructure to be deployed across FINRA.

Deployed and Configured HP and Wyse Thin Clients to work with XenApps and XenDesktop.

Set up QA testing polite user’s setup Session Printers, testing application before Production. Publishing Application to the client and working with the Web Interface, and Data Collectors.

Remoted into user session by AppCenter, Desktop Director or Bomgar and creating VD using Desktop Studio.

Helpdesk software BMC Remedy.

Whitelisting application using AppSense Management Console, Environmental Management Console, and Application Management, Support RSA Tokens.

Set up and published App-V application. Patching updates, Support all Mac Products and Dell products. Vcenter, Vsphere 5.1 ESX . Deployment Windows 7 Desktops, data migration, software packing.

MTA-NYCT, NY 11/12 - 03/13

Desktop Engineer, Administrator (Consultant)

Setup and configured WNOS ini file on the FTP Web server, 3000 WYSE T10 Thin Clients and PC Thin Client. Worked on VMware, Hyper-V, XenServer. Citrix desktop deployment where I managed these servers.

System Center Virtual Machine Manager 2008 and 2008 R2 where I managed all the VM Servers and PVS Servers creating Vdisk and building farms on Hyper-V Servers, and configuring Netscaler for load balancing, for CAG, Citrix Access Gateway.

Virtualization is an agile data integration approach organizations use to gain more insight from their data installs on the server for testing application or databases on our test server before publishing the application with Citrix App Center, using either XenApp 6.5, deployment and distribution also use of XenDesktop 5.6 before we publish to the Production Server.

Whitelisted user data using Appsense and configuring Desktop setting, profiles, policies, deploy apps agents using Environment Manager to whitelist, Supporting a large in environment of 16,000 clients.

Deployed software distribution using SCCM 2007 using WISE software for packaging automation based on query and collection. Windows Deployment and data migration.

Weill Cornell Medical College / Presbyterian Hospital NY 09/12 - 10/12

Desktop Engineer / Citrix Administrator “consultant” - IT and Services Dept.

Trained all the technical staffing group and clients with Service Now Ticketing and management application with ITIL, LDAP, Fields.

As an Administrator and Introduction to ITIL Methodology with Service Now developing client Home Page, Dashboard, Navigation Bar within Application & Module Creating Incident Fields Layouts fields description and record type incident vs. request and watch list and creating filters incidents and templates for Project managing.

Deployed Windows 7 from Windows XP and data migration. PGP encryption on MAC laptops and File Fault 2 on the new systems like Lion or Mountain Lion, in JAMF, MAC Management, and Mobile Iron MDM Console5.5 and Mobile Iron Client 5.5.0.1.

Installed PGP version 10 on all Windows laptops for staff and Doctors in the Hospital of Presbyterian Hospital and Cornell Medical College for the Students with iPhones and iPads.

When completed work the Helpdesk Level 3 Support.

Support 3200 iPads and iPhones.

Installed Mobile Iron on to the Devices from the apple store and placed them in the correct group from the Active Directory for permission and apps deployments for updates and force enrollment also installed, JAMF, File Vault 2 encryption and pgp on older modes on Mac, iPhone iPad. Managed them the Mobile Device Manager Console.

Packaging Xen apps 6.5 for provisioning working with several farms and using CDC, Desktop Director, Edgesight monitor for support for the clients and configure Netscaler with load balancing.

IBM Consulting, NY 07/12 - 08/12

Sr. Desktop Symantec Endpoint Administrator / Citrix Administrator (Consultant)

Set up infrastructure, migrating from SEP 11 to SEP 12RU1 MP1.

Imported all firewall rules (6509, 3560) and centralize exception for SEP for Citrix Administrator for Xenapp 6.0, 6.5 provisioning apps to desktop and using tools such as desktop director and Citrix delivery service console, which I would monitor the system through Edgesight monitoring tool and through Xen Center and monitor Farms.

Imported log files and BIT9 Whitelisting.

Set key core server policy’s Configure Service Now ODBC Driver for 32 bit, 64-bit OS Windows 7.

Configured data source name and administration, ticketing and workflow, and asset management.

Performs network infrastructure configuration, desktop virtualization VDI, and server virtualization on Windows Server 2008.d

Used vSphere Client to connect to vCenter server and create virtual machines and templates for Thin Clients WYSE T50

Performed Websense 7.1 rule and policy administration.

SCCM 2007 packaging software and using wise, and studio for converting exe file to msi files for distribution to the network environment.

Configured qmail server from Open Source for the support of client’s mailing lists and emails using WebMail as SquirrelMail, on this project I support IBM Lenova Laptops and dell desktops and laptops imaging and software deployment using asset tags number for inventory. Supported 33,000 clients

Built SQL Server for database apps and application by load balancing several GUP Servers with Insight DB to shared insight database clients read directly for databases for Replication policies flow both ways log data. Also this was use for Altiris 7 packaging application.

Agilent Technology, CA 03/12 - 07/12

Desktop Engineer/ Citrix Administrator (Consultant)

Provided level 3 client platform security, domestic, and international support as an administrator with Symantec Endpoint Protection Manager Version 12.1.

Set up exceptions and groups; updated virus definition and bits update.

SCCM 2007 packaging software with tools like wise, converting exe file to msi file to do automated software deployment.

Created groups for exceptional scanning, and moving clients and preferred groups and push the Symantec client down to units using HPCM.

Created Group policy within Symantec Endpoint Manager and Firewall settings, and the

Used ESM console, cleaned new detected viruses.

Executed Enterprise Symantec NetBackup solutions, monitored total system performance / capacities, and tuned NetBackup and devices.

Administrated Windows 2008r2 AD, setting up group policy, users accounts, and exceptional accounts and permission. Created new AD structures. Windows Deployment and data migration from Win XP to Win 7.

Administrated and monitored Symantec Universal PGP WDE; created token and passphrase for laptops and sometimes desktop, if needed. Sent out a WRDT token when the user was completely down and forgot their passphrase so they could log back into the encryption. Decrypted hard drives when needed, user had to place a ticket in to put in master key to decrypt hard drive.

Fixed user encryption profile when damaged to allow user to enroll back into PGP desktop encryption to sync new password with network logon id.

Added exception groups for PGP users to log into a laptop using the same created user id for several users. Utilized push down version 10.2 client mp3 or mp4 client software 32 bit or 64 bit, on the client side, or it could be manually installed. Provided Help Desk support and monitored tickets from the queue. Troubleshot user ticketing issues on either Level 2 or 3, or P2.

Used Cisco Telnet Voice Team VOIP with remote users at their home location using Aruba Telnet Network units connecting to their router at home provided with a Cisco IP Phone 7942 model. Provided installation instructions and provisioning for clients regarding Cisco 7942. Administered Aruba 6.2 RAP Console to add user identification information. Administered Mac address on Aruba unit and Cisco phone to provision phone for the Cisco Call Center Console only for home users and connecting to the RAP to their Laptops or pc and provision the unit for ip telnet address until all lights are indicating connection and I see that it is active in the Aruba Console. I supported user in the NA Region and EMEA, North Pacific Area. And Average of 4300 Clients. Packaged and troubleshot Essbase software and Essbase plug-ins for Excel.

Functioned as administrator for Quest Web based Active Role Server AD, adding users in the correct groups for access to application to push down through HPCM or SCCM, permission to groups, exceptional installs, or adding new user to the AD and OU organization.

Tested Windows 7 recipe images and software integration for multiple software application, several laptops and desktops hardware.

Utilized RSA soft token or hard token configuration for user using Juniper 7.01 or Cisco VPN for remote access, either by web importing or local to activate remote access.

Supported 23,000 IBM Desktop and Laptops Lenova and HP Desktop and Laptops as well imaging break fix, install new hardware.

Administrator on Citrix Apps Xenapp 6.5 Xendesktop 5.0 and support the user using Desktop Director and CDC and Edgesight monitoring Xen Center.

Supported 35,000 clients, NA, AP

Residential Mortgage Services, Inc., ME 06/11 - 02/12

Desktop Deployment Engineer / Citrix Administrator (Consultant)

Provided remote support for 350 users onsite and offsite, for Citrix XenApp 6.0,6.5, XenDesktop 5.0 and 5.5, XenCenter Pooling with XenServers creating several Farms (resources shared via cluster).

Deployed Smart Card VPN support, and provided Help Desk / desktop support.

Used ticketing system to provide executive support SLA, Microsoft Office 2003, 2007, and Office 2010 support with Outlook, and Lotus Notes user support.

Supported users on Ellie Mae Encompass 360.

Provided Fortinet FortiGate firewall support and Active Directory; reset users’ passwords, setup new accounts and group shares, and managed organizational units.

Provided mobile support for Blackberry, Android, iPhones and Windows devices.

Migrated from Exchange 2007 to Google Apps for business with setup for synchronization for Microsoft Outlook 2010.

Used Chrome Tablets for Citrix testing.

Deployed XenApp 5.5 and XenDesktop 6 Virtualization.

Deployed Windows 7 images on HP Blade Server.

Created custom WYSE Thin Client images that install by USB key using WYSE Firm Tools.

Supported users using Desktop Director and Citrix delivery console services.

Performed application packaging using .msi or prerecorded installation by re-playing on a XenApps Server.

Facilitated support for 350 users in 40 locations for a regional financial mortgage lender (remotely).

Performed Citrix desktop migration.

Supported entire Citrix environment provisioning software build using tools like wise; using XenCenter, Citrix Delivery Console, Desktop Director, Logmein Rescue, and Bomgar tool to support the users if needed.

Managed Citrix server 4.5 implementation and administration, with a focus on sharing the same configuration database and IP-based storage using distributed port groups (dvPortgroups) with dedicated uplinks for virtual segregation of DMZ and storage networks.

Installed and configured IBM N3300.

Configured qmail server from Open Source for support of client’s mailing lists and mail, using WebMail as SquirrelMail and monitor tools using NetScaler, and worked with Hyper-V.

Dell and IBM Lenova desktops and laptops hardware install and troubleshoot.

Coach Leatherware, NY 03/11 - 06/11

Citrix Administrator / Desktop Engineer (Consultant)

Ghosting images from XP to Windows7 and Office 2010 deployment, Remediation and Assessments QA, deploy to 2400 clients using Altiris 6.9, 7.1 Deployment software packaging and provisioning and configure users email accounts with AD and migrated user data files using Altiris PCT tools, USMT, BMC Remedy Service Now Ticketing system for the Helpdesk support, Citrix Xenapp, Soft RSA Tokens for VPN, VMware Workstation and VMware player. Mounting and running multiple OS platforms. Linux, Microsoft XP and Windows 7. Using Iso image, and VMX images mounted to load in VMware session virtualization. And edit virtual machine setting. Create teams and several virtual machines connected to private Lan segments, and installation through VMware workstations creating new images. Using smart cards for access to vpn and wireless connection in the environment. USMT Migration process. Installation of Citrix, XenApp 5.5 and Xen Desktop 6.0. provisioning apps and Helpdesk support for Citrix through Desktop Director terminating services and restarting apps.

Also provided Training assistance and Windows 7 and Office 2010 Packaging Guides. Also supported Desktop Support, installation of Microsoft products, Citrix VPN and Soft token and installation using encryption software on the laptops. Managed Citrix server 4.5 implementation and administration focused on sharing the same configuration database.

HP desktop and Laptops imaging support Windows 7 OS and firmware updates.

New York Police Department, New York, NY 09/10 - 02/11

Desktop Deployment Engineer\Citrix Administrator (Consultant)

Worked with Microsoft on the NYPD 5 Borough Desktop Remediation Project Phase 1 and Phase II Deployment Team. Working with Executive support level of High level Clients such as High Ranking Officers, Captains, Sergeants, and Account Executives.

VMware workstation mounting editing virtual setting and ISO, and VMX, Windows 7 Assessments and QA, Desktop Deployment and linking Access 2003 database to work with MS Office 2010, and supported user on the new application, walking user through function on templates and macro setting, until the customer was comfortable with the new application, installation of printers, and Active Directory Policy Creation.

Windows 7 Deployment of 3000 users on XenApps 60 and XenDesktop 5.0 using smartcards for VPN access and wireless connection in house. USMT Migration process.

IBM, NJ 07/10 - 09/10

3rd Level Help Desk / Desktop Support (Consultant)

Deployment of Windows 7 / Assessments and QA of Lotus Notes 8.51, Support and build of Panasonic Toughbooks and VPN on Executive Level Support Priority I calls and Support Lotus Live.

Supported High Level user as Executives, VP’s on Helpdesk issue and Blackberry support.

National Basketball Association, NJ & NY 03/09 - 06/10

Citrix Administrator “consultant”

IT Help Desk, IT Desktop Support, Deployments

Rolled out 700, 9700 Blackberry units

Setup Citrix Xenapp on Xendesktop and provision apps to desktop and support clients through CDC and Desktop Director and package software delivery using Xen Center.

Computer Sciences Corp., Sterling Heights, MI 2000 - 2009

Senior Desktop Technician Associate \ Citrix Administrator

Provided desktop and Helpdesk Tier II and III support services to General Dynamics Land System.

Experienced working with scripted packages. Project Lead for PC Builds using Hp Desktop, and Laptops, migration and application installations, which resulted in patching units for security using deployment tool.

Provided desktop support services to an organization of over 3000 onsite, and also remote into employee’s PC’s and laptops using Cisco VPN Client to resolve remote issues.

Conducted installs, moves, adds and changes (IMAC) activity to fulfill client’s needs in change of software, deployment of PCs, laptops or basic refresh, if necessary.

Consistently exceeded metrics expectations every month to meet client SLA requirements.

Imaged workstations for standard build and engineered builds for client needs.

Work with Citrix on virtual logon to Citrix Server VDI, HP Thin client.

8 years’ experience installing and configuring Lotus Notes user id, archiving, setting up or replicating 6.5, 7.03 and 8.5 for users on travel.

7 years of Blackberry roll out experience. Proficient in setting up Blackberry handheld with Desktop Manager (Models: 9700, 9630, 8330, 8830, 8130 and HTC Touch Pro). Configured to sync to the BES Server for corporate Emails, Contacts and Calendar.

Worked with teams of remediation. Deploying patches to desktops, laptop pushes, virus security patches. Set up workstations on domain, created, enabled and disabled accounts on Active Directory, which would interact with asset management software.

Configure Quicken for web-base use and set up, organized shared contents through ECM, Templates and personal file sharing.

7 years supporting Helpdesk clients using Remedy ARS 7.0 Ticketing System, Unicenter,

Service Now and Computer Associate software. Met Service Level Agreement and metrics each month. Mainly worked Priority I and II client support, especially for Executive Directors and VIP’s.

5 years working with Active Directory Console using Windows 2003 Server while setting up user workstations and laptop accounts for security purposes.

Logged and tracked problems while troubleshooting and resolving issues. This information was passed onto other staff members for reference through documentation.

8 years of provided phone support from Help Desk using remote tools like Bomgar, Dameware, SMS, XP Remote Desktop Connection

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