Senior IT Program Manager with 30-Year Expertise

Donald Wesley Kidd II

**** ******* ***, ***** **********, OH 43110 – **********@***.*** – 614-***-****

Professional Summary:

IT Project Management professional with approximately 30 years of experience leading enterprise-scale IT programs across infrastructure, application development, website development/replacement, and data center initiatives. Brings extensive expertise in end-to-end project delivery, including migration, transformation, and modernization efforts for global organizations across government, financial, and energy sectors. Demonstrates strong leadership, communication, and organizational skills, mentoring project managers and guiding cross-functional teams through complex, ambiguous initiatives. Hands-on experience managing Planview portfolio implementations and MS Project tools for project planning and tracking. Proven record of success in cloud migration (AWS, Azure), website enhancements and replacements, organizational change management, and PMO development, ensuring adherence to scope, budget, and quality expectations.

Recognized for applying agile, waterfall, and hybrid project management methodologies effectively based on project needs. Skilled at collaborating with business and technical stakeholders to resolve complex issues through influence and alignment. Adept at managing enterprise-wide OS upgrades, server migrations, and large-scale BI data platform initiatives. Excels in project environments requiring decisive leadership, governance, and continuous improvement.

Education:

PhD Doctorate in Management Information Systems from Warren National University, Honors - 2009

Bachelor of Science in Management from the University of Maryland, Honors - 1987

Technical Summary:

Brings over 30 years of progressive IT Project and Program Management experience across diverse industries including Energy, Financial, Government, and Retail sectors.

Brings 12 years of DOD Federal and State experience, including Federal contracts with Air Force, Marine Corps, Army, Defense Logistics Agency (DLA) and providing the State of Ohio Office of Information Technology Program/Project, SDLC, Governance and State Department communications improvements.

Experienced in leading high-complexity IT projects and programs involving infrastructure, application development, website development/replacement, and data center initiatives.

Strong background in application/systems and website testing and QA processes.

Strong background in end-to-end project delivery, from planning through closure and governance oversight.

Extensive experience with Website development or total Website replacement projects using Adobe Experience Manager Content Management System (AEM CMS) and other CMS delivery solutions working with inhouse web teams and Vendor implementors.

Successfully managed Planview Portfolios implementations and created detailed migration and project plans using MS Project.

Proven expertise in data center builds, system migrations, and modernization initiatives, including Windows 10/11 rollouts and server upgrades.

Hands-on experience overseeing AWS and Azure cloud migration projects, ensuring performance, security, and compliance standards.

Demonstrated leadership in guiding and mentoring project managers, fostering accountability and performance across large teams.

Known for driving clarity in ambiguous environments, using influence and collaboration to resolve complex project challenges.

Experienced in Organizational Change Management (OCM) and implementing PMO frameworks that align IT strategy with business goals.

Strong record of managing cross-functional and geographically dispersed teams using tools like MS Teams, Jira, Azure DevOps, ServiceNow, and Planview.

Adept in Agile, Waterfall, and Hybrid project methodologies, flexing delivery approaches to meet stakeholder and business needs.

Recognized for effective executive communication and stakeholder management, ensuring transparency and alignment at all levels.

Deep experience with Infrastructure and Application integration projects across enterprise environments.

Expertise in Project Governance, Risk Management, and Quality Assurance, ensuring delivery excellence and compliance with PMO standards.

Holds a PhD in Management Information Systems and multiple certifications: PMP, CSM, and RMP.

Trusted leader with Top-Secret clearance background and a consistent track record of delivering strategic IT programs on time and within budget.

Certifications:

PMI PMP (Project Management Professional)

CSM (Certified Scrum Master)

RMP (Risk Management Professional)

Scrum Product Owner Certified

Digital Security Awareness Certificate

Quality Management Certificate

Executive Strategy & Management Certificate

Professional Experience:

Blue World Pools June 2025 - Current Sales Agent

Roles & Responsibilities:

Sales (non-IT)

I have been caring for a family member and currently seeking re-entry back into a private-sector or Government senior Program or Project Manager role.

Insight Global, Remote March 2024 - May 2025

Client: Ryder Systems

Senior Project Manager

Roles & Responsibilities:

Senior Project Manager leading complex projects including LMS ASPX Websites Rewrite, GM API, Akzo SAP Prism, LMS Table Partitioning, LMS Messenger Purge, ROK Cubic Expansion, and LMS Datamart Modernization.

Created detailed Migration Plans using MS Project and Planview, facilitating critical LMS Datamart and CTZ server migrations to Azure Cloud.

Collaborated with multiple cross-functional teams spanning infrastructure, application development, cyber security, data, and operations to ensure cohesive project execution.

Oversaw agile project teams, managing workflows and backlogs using MA Azure DevOps boards to drive sprint planning and delivery.

Utilized MS Office 365 suite (Teams, Outlook, Excel, PowerPoint, OneDrive) daily for communication, documentation, reporting, and stakeholder management.

Employed project management tools such as Workday, Planview, MS Project, and ServiceNow to track project status, manage resources, and mitigate risks.

Ensured alignment with business objectives and technical requirements by maintaining regular communication with stakeholders at all levels.

Led coordination efforts across geographically dispersed teams to maintain project schedules and resolve dependencies.

Implemented best practices for agile ceremonies, status reporting, and risk management to optimize team performance and project outcomes.

Monitored project scope, cost, schedule, and quality to meet or exceed stakeholder expectations throughout the project lifecycle.

American Electric Power (AEP) - Columbus, Ohio February 2012 - February 2024

Senior Project Manager Principal September 2021 - February 2024

Roles & Responsibilities:

Project Manager for the Data Analytics Platform team, leading multiple On-Premise and AWS Cloud BI Data Platform build, migration and website development projects.

Directed the creation of On-Premise and AWS Data Cloud Power BI Platforms, overseeing full DOMO BI product conversions to Power BI and subsequent DOMO retirement projects.

Managed projects involving Cognos, SAS, DOMO, Power BI, and Tableau, ensuring strict adherence to AEP Data Governance, Data Security, Data Compliance, and Data Usability standards.

Collaborated with cross-functional teams including Cyber Security, Data Governance, Applications, Database, Server, PMO, and Network to ensure successful project delivery.

Utilized Jira, MS Office 365, MS Teams, and MS Project to manage agile and traditional project workflows efficiently.

Proficient in ServiceNow, Jira, Confluence, MS Excel, Outlook, PowerPoint, and OneDrive to facilitate communication, documentation, and reporting.

Maintained strong organizational and collaboration skills, holding team members accountable to project tasks and deadlines.

Acted as the primary communicator and “voice of the project” to all stakeholders, ensuring clarity and transparency throughout project lifecycles.

Participated in application verifications for the enterprise-wide Windows 11 upgrade rollout.

Mentored and guided a team of 14 Project Managers, fostering professional growth and project management excellence.

American Electric Power (AEP) - Columbus, Ohio September 2014 - September 2021

Senior Project Manager Principal

Roles & Responsibilities:

Infrastructure Project Manager for the Groveport Data Center Build, leading planning and execution efforts for AEP’s new Production Disaster Recovery (DR) failover data center. Involved with extensive application and website testing and failover verification, including running the IBM Z/zOS as production in our failover datacenter.

Managed Windows Server 2008 Upgrade sub-projects, ensuring timely updates and minimal service disruption across systems.

Assisted with the Windows 11 Upgrade involving over 3,000 website and desktop application test cases

Contributed to the AEP Portfolio Optimization & Modernization Pilot (eAPM), supporting enterprise-wide efficiency and modernization goals.

Acted as a Champion for ServiceNow CMDB data integrity and cleansing initiatives, driving improvements in data quality and accuracy.

Led enhancements to Demand Management and Supply Standard of Work processes, streamlining project intake and resource planning.

Collaborated closely with cross-functional teams including Construction, Business Continuity, Cyber Security, Data Governance, Database, Infrastructure, Networking, PMO, and Applications.

Proficient in daily use of ServiceNow, MS Project, MS Teams, Office 365 (Excel, Outlook, PowerPoint), ensuring effective project coordination and communication.

American Electric Power (AEP) - Columbus, Ohio February 2012 - September 2014

Senior Program/Project Manager

Roles & Responsibilities:

Successfully managed and deployed dozens of application and webisite development projects across multiple AEP Operating Companies using MS Project and other project management tools.

Led enterprise-wide initiatives across Waterfall and Agile SDLC methodologies, ensuring timely delivery and stakeholder satisfaction.

Delivered a range of projects including new and upgraded application software, Oracle 11g to 12c upgrades, PeopleSoft HR and Financial implementations, and VMWare network enhancements.

Project Manager for large-scale initiatives such as the enterprise-wide Windows 10 Upgrade rollout involving over 3,000 website and desktop application test cases, Supply Chain system projects, Mergers & Acquisitions, and web application deployments.

Coordinated efforts among multiple cross-functional teams and 3rd party vendors, driving alignment and accountability throughout project lifecycles.

Maintained consistent executive-level communication and reporting, translating technical updates into clear business value.

Partnered closely with teams in Cyber Security, Web Developers, Data Governance, Database, Infrastructure, Networking, PMO, and Application Development.

Proficient in using ServiceNow, MS Project, MS Office Suite (Excel, Outlook, PowerPoint) for project planning, tracking, communication, and documentation.

COMSYS - Columbus, Ohio February 2011 - February 2012

Client: JP Morgan Chase

User Experience Improvement Program Methodology Expert July 2011 - February 2012

Roles & Responsibilities:

Led the development of the User Experience (UX) Process Improvement Program for JPMorgan Chase’s Mortgage Banking Line of Business, targeting both quick wins and long-term enhancements.

Sole author of the UX Project Life Cycle methodology, including all supporting project artifacts and documentation standards.

Designed and managed the Program SharePoint site, centralizing resources, templates, and communications for the UX team.

Conducted UX orientation for new team members and provided ongoing training and mentorship for all project managers within the program.

Served as the primary spokesperson for executive-level program status updates, ensuring leadership visibility and alignment.

Proficient in MS Office Suite, including Excel, Outlook, PowerPoint, and additional collaboration and productivity tools.

Managed several Website development projects.

Dodd-Frank State Preemption Program - Columbus, Ohio February 2011 - July 2011

Client: JP Morgan Chase

IT Program Manager

Roles & Responsibilities:

Senior IT Program Manager overseeing 12 concurrent projects in support of the Dodd-Frank Regulatory State Preemption initiative for Home Lending Servicing and Default including website development efforts.

Successfully delivered all projects ahead of schedule within 6 months, contributing to a major Enterprise Release implemented on July 15, 2011.

Managed a large stakeholder network, including 250+ stakeholders, 15 Agile development teams, 8 Line of Business Project Managers, and 8 QA/UAT teams.

Ensured coordination across teams to meet tight regulatory deadlines while maintaining compliance and quality standards.

After program delivery, contributed to building the User Experience (UX) process, supporting long-term operational improvements.

Proficient in MS Project, MS Office Suite (Excel, Outlook, PowerPoint), and other project management and collaboration tools.

American Motorcyclist Association (AMA) - Pickerington, OH August 2009 - February 2011

PMO Director & Senior Business Transformation Program Manager

Roles & Responsibilities:

PMO Director and Program Manager responsible for all IT Projects and complete Business Transformation of the AMAs total Supply Chain and Order to Cash processes. Created PMO structure and templates.

Completed the roll-out of three major projects in Jan 2011 that required a complete business transformation in the way AMA previously did business.

Retired the AS400 mainframe with a new Network/SAN system, replaced the AMA Membership System with an Association Membership System called Personify and replaced AMA’s Websites containing 1,000’s of webpages with a new website design and technology using the Sitefinity Web Content Management System.

Raised member retention 60% to 80% by implementing a Call Center and improving renewal reminder activities.

Successfully implemented over 80 Business and IT projects for the AMA, including Web based projects, Order to Cash projects, Point of Sale Project, software development projects, 3rd party system implementations, hardware projects, and supply chain projects from new Point of Sale system implementations to membership product shipping and deliveries.

Proficient in using MS Office, MS Excel, MS Outlook, MS PowerPoint and other tools.

Government Consulting Resources - Columbus, OH July 2008 - June 2009

Client: State Of Ohio’s Office Of Information Technology (OIT)

Senior IT Consultant

Roles & Responsibilities:

Senior IT Consultant engaged by the Ohio Office of Information Technology (OIT) to improve IT Governance and Project/Software Lifecycle (SDLC) processes across multiple state agencies.

Conducted in-depth Process Improvement Assessments, identifying gaps in project delivery, governance practices, and inter-agency communication.

Delivered actionable recommendations that led to measurable improvements in project execution and governance effectiveness.

Advised on the standardization of IT governance frameworks and SDLC methodologies to support more consistent and scalable project delivery.

Recognized for leadership and impact; was being groomed to lead the State of Ohio IT Governance Office.

Tenure ended due to statewide budget cuts in early 2009, resulting in the shutdown of 80% of IT projects.

Collabera - Columbus, OH February 2008 - July 2008

Client: JP Morgan Chase

Senior Project Manager

Roles & Responsibilities:

Senior Project Manager in the Treasury Services Worldwide Security Services IT department managing key web development initiatives.

Led the Intranet Deal Model (IDM) project and Wizard Acceleration project, utilizing MS Project and other project management tools.

Oversaw development using AJAX technology to build interactive and dynamic web applications.

Employed Agile SDLC methodology to deliver business-critical functions early and iteratively.

Coordinated cross-functional teams to ensure timely and successful project delivery.

Careworks Technologies - Dublin, OH February 2007 - February 2008

Senior IT Management Consultant August 2007 - February 2008

Roles & Responsibilities:

Assisted in the development of ProjectWorks, a project management methodology toolset for CareWorks Technologies.

Created standardized project management templates to streamline CareWorks’ takeover of client project management activities.

Enabled CareWorks Technologies to expand service offerings from staff augmentation to full project management ownership for client companies.

Supported the positioning of CareWorks as a strategic partner in managing end-to-end project delivery for clients.

Careworks Technologies - Dublin, OH February 2007 - August 2007

Client: Cardinal Health

Roles & Responsibilities:

Senior Program Manager on Cardinal Health’s $111 million Order to Cash (OTC) Supply Chain Program, contributing to program establishment and execution.

Key contributor in defining the OTC program scope by consolidating production stability issues and documenting over 25 projects as part of the initial program plan.

Led engagement with internal teams to address production stability challenges and enhance system reliability.

Developed and implemented infrastructure capacity plans, scaling infrastructure to support an enterprise-wide SAP implementation and improve redundancy.

Oversaw rollout of dozens of monitoring agents across order flow servers and critical databases, enhancing application and system logging capabilities.

Assisted in acquiring and managing external resources, coordinating over 80 personnel charging against multiple budget accounts.

Identified project management resource needs and initiated hiring of project managers to support multiple concurrent projects within the program.

Established and supported the program PMO to streamline governance, reporting, and resource management.

Signature Consultants/Dexian - Dublin, OH February 2006 - February 2007

Client: Affinion Group

Program Manager

Roles & Responsibilities:

Program Manager overseeing a $10 million program comprising multiple projects including:

NATO Interactive Voice Response (IVR) project

AG & ALG Nuance IVR Tuning projects

NATO IVR Reporting project

AG Membership Application project

AG & ALG CTI Enabling project

Managed several Website development projects.

Network Prompter Migration to CVP Platform project

VRU Infrastructure Hardware Shutdown and Retirement project

Successfully implemented four web-based projects using the J2EE platform, following Agile SDLC to develop prototypes for interactive design and construction: Password Hashing, ID Secure, PC Safety Plus Canada, and New Datapass II.

Managed geographically distributed teams with members in Ohio, Trumbull CT, and offshore QA resources based in India.

Coordinated cross-functional collaboration across multiple locations and time zones to ensure timely project delivery.

Tek Systems, INC - Dublin, OH February 2005 - February 2006

Client: Pacer Global Logistics

International Program Manager

Roles & Responsibilities:

Program Manager for an international program overseeing multiple projects with fully remote teams across Hamburg (Germany), San Francisco, New York, Chicago, Los Angeles, and New Jersey.

Delivered Supply Chain Project Management services to retire legacy Export and Clearing House Brokerage (CHB) and Freight Forwarding systems, replacing them with an in-house built solution developed by the Hamburg team.

Developed and presented a strong business case to replace the unsupported Acuity Accounting system with either a supported upgrade or a third-party accounting solution (Infinium).

Managed and controlled a $10 million program budget, ensuring fiscal responsibility and resource optimization.

Coordinated cross-continental teams and resources to achieve seamless collaboration and project execution.

Sogeti, Inc. - Dublin, OH April 2004 - February 2005

Client: Nationwide Insurance Co.

PMO Manager

Assisted in developing project budget proposal packages for two multi-million-dollar Nationwide projects involving mainframe and web enhancements.

Contributed to the creation of Nationwide’s first PMO Manual, establishing foundational project management standards and processes.

Projects were paused, leading to transition to Pacer Global Logistics for new opportunities.

The Limited INC - Columbus, OH May 2000 - December 2003

Retail It Supply Chain Manufacturing Manager

Roles & Responsibilities:

Retail IT Supply Chain Manager with 14 direct reports, leading a team of software developers engaged in multiple Supply Chain Development projects. Conducted and reported on feasibility studies, time and cost estimates, and the establishment and implementation of application systems and programs. Worked to support and enhance production systems and a DB2 and Teradata database on an IBM mainframe.

Directed multi-million-dollar replacement of the Limited Express stores’ mainframe Allocation System with the UNIX legacy and new systems, using a 20-man Express and Oracle project team to create significant cost savings. The Arthur Allocation Implementation project included multiple mainframe system enhancements, new interfaces between systems required numerous modifications using an Oracle 11i database and was implemented using Oracle’s Application Integration Methodologies with very few problems and the cutover from mainframe to UNIX was seamless for the Express Allocation Division.

Performed IV&V evaluations on an Event Tracking system offered by Luen Thai. The system is a garment manufacturing event-tracking system written in Cold Fusion. Worked closely with Express Stores Manufacturing Business Division for requirements gathering and to ensure their needs were met by the product.

Managed the Teradata Warehouse build and reporting projects where the Teradata Warehouse was populated by DB2 databases.

Managed several Website development projects.

Increased productivity and efficiency for business partners by modifying all Victoria’s Secret related JCL to convert online report viewing from Beta93 to Control-D.

Participated in an elite group to improve production stability throughout the business application areas.

Managed the UPS Shipping Agreement project saving the business $800k annually and an additional $350k annually after implementing the shipping logic enhancements for Victoria’s Secret Catalog Distribution Center.

Credit Bureau Of Columbus - Upper Arlington, OH August 1998 - May 2000

IT Director

Roles & Responsibilities:

Director responsible for recruiting, hiring, training, mentoring, and managing a new mainframe staff of programmer/ analysts to develop several new financial systems and maintain 8 operational systems in an IBM and AS400 environment with a VSAM database servicing 82 remote client sites.

Worked with project teams and customer support groups to develop IT solutions to problems and software enhancements to improve existing web-based products.

Personally, developed (coded) the TX Criminal Records system still being used by the Credit Bureau of Columbus as a major offering to employers seeking historical criminal background checks for potential employee hires.

Managed the NADA auto-valuation enhancement project to make available to lenders online.

Computer Sciences Corporation - Dayton, OH July 1989 - August 1998

Department Manager/Program Manager

Roles & Responsibilities:

Managed teams of up to 55 IT professionals, mentoring, hiring, and training with 13 direct reports. Participated and managed several Cost Plus, Time and Material and Fixed Priced software development military and DoD contracts for the Air Force, DLA, Marine Corps and Army. Most of the 9+ years with CSC was spent in managerial positions within Test Integration and the Air Force PMO.

IT Manager for a Government Defense Logistics Agency (DLA) study that won a deal to replace their SAMS Asset Management system with CSC’s Stock Control and Distribution system.

IT Manager on the Asset Management Standard System (MMSS) project. This application suite was later used by the Marine Corps and Air Force during Operation Desert Storm. Received formal letters of thanks from Marine Corps and Air Force personnel.

IV&V Manager on a 2 year Independent Verification and Validation (IV&V) project overseeing the Atlantic Research Corporation’s (ARC) IPMIS (management information system) project working directly for the Air Force PMO. Led all testing and validation efforts for CSC’s first IV&V project overseeing the ARC IPMIS development project, working directly with ARC management, the Air Force PMO, and CSC’s Vice President. This highly successful IV&V project preceded CSC’s acquisition of ARC.

Trained numerous Air Force personnel on the SC&D Asset Management System and its continued enhancements for 5 years as part of my responsibilities as Project Manager.

Technical Skills:

Project Management Tools: Planview, Microsoft Project, Workday, Jira, Confluence, ServiceNow, MS Office 365 Suite (Excel, PowerPoint, Outlook, OneDrive, Teams).

Project Methodologies: Agile (Scrum, Kanban), Waterfall, Hybrid, Iterative SDLC, Rapid Application Development (RAD), CSC Catalyst SDLC.

Cloud Platforms: Microsoft Azure, Amazon Web Services (AWS).

Data & BI Tools: Power BI, Tableau, Cognos, DOMO, SAS.

Governance & Quality Management: IT Governance, PMO Development, Risk Management, Process Improvement, Quality Assurance, Data Governance, Data Security, Data Compliance.

Infrastructure & Systems: Data Center Builds, Server Upgrades (Windows 10/11, Windows 2008), VMWare Networking, Application Migrations.

Programming & Databases (Exposure): Oracle SQL & PL/SQL, DB2, Teradata, VSAM.

Collaboration & Reporting: MS Teams, SharePoint, Executive Status Reporting, Stakeholder Communication.

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