Systems Administrator - IAM, Intune & Entra ID Expert
Resume:
Mohamud Abdulkadir
*****************@*****.***
Summary:
• Results-driven Systems Administrator with 10+ years of experience supporting enterprise environments, specializing in Microsoft Entra ID (Azure AD), Identity & Access Management (IAM), and modern endpoint management using Microsoft Intune and Windows Autopilot.
• Extensive hands-on (“hands & feet”) experience supporting enterprise IT environments, particularly during my time supporting JPMorgan Chase & Co. across multiple branches in Ohio.
• Proven track record of delivering secure, scalable IT solutions across distributed environments.
• Strong expertise in Windows migrations, device lifecycle management, network troubleshooting, and enterprise support operations.
• Assisted with device imaging and deployment aligned with modern provisioning standards
• Adept at improving operational efficiency, enhancing security posture, and supporting business-critical systems.
Technical skills:
• Microsoft Intune (Endpoint Management)
• Windows Autopilot (Zero-Touch Deployment)
• Windows 10/11 Migration & Deployment
• Microsoft Entra ID (Azure AD), RBAC, IAM
• Active Directory & Group Policy
• SCCM, ServiceNow
• Cisco Networking (VPN, Routing, Switching)
• Vulnerability Management (Nessus, VirusTotal)
• Endpoint Security & Compliance Policies
Education:
• Bachelor of Science in Information Systems Management Cyprus International University 2021 – 2023
• Associate of Science in PC Maintenance Technology Penn Foster College 2016 – 2017
Certifications & Labs:
• CompTIA Security+ Certified Ethical Hacker (CEH) ISO 27001
• Lead Auditor ITIL Foundation Cisco CCNA Azure RBAC Lab – role assignments and least privilege testing Entra ID Lab – user lifecycle and Conditional Access Linux Administration Lab – permissions and user management Vulnerability Management Lab – Nessus scanning and remediation
Date Completed: May 4, 2026
Credential ID: AZF-900-4721-MAA
Credential: Microsoft Azure Fundamentals Certification
Professional Experience:
Moja Tech Digital Solutions (Self-Employed) remote, Columbus, Ohio June 2025 – Present
Systems Administrator & Automation Support
Responsibilities:
• Led AI automation and IT support initiatives, improving operational efficiency and reducing manual
• workload across business environments
• Managed Windows Endpoint lifecycle using Microsoft Intune, including device enrollment,
• compliance policies, and application deployment
• Implemented Windows Autopilot for zero-touch provisioning, significantly improving onboarding for
• remote and hybrid users
• Led Windows 10/11 migration projects ensuring seamless transitions with minimal downtime and
• full data integrity
• Administered Microsoft Entra ID including user provisioning, RBAC roles, and access governance
• Diagnosed and resolved complex system, network, and application issues across distributed
• environments
• Supported secure remote access using Cisco AnyConnect VPN and enforced network security
• Policies
Meta Data Center new Albany Ohio Dec 2025 – Jan 2026
Network Fiber Technician/Hands & Feet Support
Responsibilities:
• Supported fiber network infrastructure in a production data center environment
• Performed fiber tracing, validation, testing, and troubleshooting
• Conducted signal testing, port inspections, and fiber cleaning
• Collaborated with engineering teams to resolve network issues
• Supported critical fiber network infrastructure within a high-availability production data center environment, ensuring uptime and reliable connectivity across enterprise systems.
• Supported critical fiber network infrastructure within a high-availability production data center environment, ensuring uptime and reliable connectivity across enterprise systems.
• Performed fiber tracing, validation, testing, and remediation to troubleshoot network connectivity and infrastructure-related issues.
• Conducted signal testing using optical power meters, fiber inspection scopes, and light source testing equipment to maintain optimal network performance.
• Assisted with rack and stack operations including installation of server racks, switches, patch panels, structured cabling, and cable management systems.
• Worked closely with network engineering and operations teams to resolve hardware, cabling, and connectivity incidents affecting production environments.
• Performed port inspections, fiber cleaning, labeling, and cable routing while following operational standards and change management procedures.
• Utilized internal data center management tools and ticketing systems to document infrastructure changes, maintenance tasks, and troubleshooting activities.
• Supported warehouse inventory and asset management operations by tracking equipment, organizing hardware inventory, staging network devices, and maintaining accurate records of data center assets.
• Assisted with deployment preparation, shipment processing, equipment audits, and lifecycle management of critical infrastructure hardware.
• Maintained strong adherence to safety procedures, operational compliance, and data center best practices in a fast-paced enterprise environment.
Iftiin Foundation Columbus / Nairobi Kenya, Remote Jan 2023 – April 2025
IT Security & Systems Support Specialist
Responsibilities:
• Supported IT operations for 120+ users across multiple regions (US & Kenya)
• Managed Active Directory and Microsoft Entra ID for user lifecycle, access control, and RBAC
• enforcement
• Administered Microsoft Intune for endpoint configuration, compliance, and update management
• Supported Windows OS migrations and device upgrades ensuring enterprise application
• compatibility
• Assisted in Windows Autopilot deployment setup for streamlined provisioning
• Conducted vulnerability scans using Nessus and supported remediation efforts
• Monitored threats using VirusTotal and implemented endpoint security improvements
• Provided Tier 1–2 support for hardware, software, and network issues
JPMorgan Chase (Contract) Columbus Ohio Nov 2017 – Feb 2019
Desktop Support Analyst
Responsibilities:
• Delivered Tier 2 support to over 5,000 enterprise users in a high-demand banking environment
• Supported Windows migration initiatives including OS upgrades and data transfers
• Troubleshot Citrix, VPN, Outlook, and Windows-related issues
• Assisted with device imaging and deployment aligned with modern provisioning standards
• Managed incidents using ServiceNow and collaborated with infrastructure teams
JPMorgan Chase (Contract) Columbus Ohio Jan 2016 – Oct 2017
Desktop Support Technician/Hands & Feet support
Responsibilities:
• I worked in a field-based desktop and infrastructure support role where I operated independently across different Chase locations.
• Responsibilities included both physical and technical support, often without direct supervision, ensuring branch systems remained fully operational.
Cabling & Network Infrastructure:
• Installed and troubleshot CAT5/CAT6 cabling, performed port tracing, and ensured proper network connectivity between workstations, switches, and routers.
Rack & Stack / Hardware Installation:
• Assisted with setting up IT equipment in branch environments, including mounting and connecting network devices, desktop systems, and peripherals. Ensured proper cable management, labeling, and adherence to organizational standards.
Desktop Deployment & Imaging:
• Re-imaged and deployed Windows machines using enterprise tools (PXE, MDT/SCCM environments), configured systems, joined them to the domain, and ensured compliance with security policies.
Troubleshooting & Break/Fix Support:
• Diagnosed and resolved hardware/software issues including network connectivity, device failures, printer issues, and user access problems. Maintained high uptime in fast-paced banking environments where downtime directly impacted business operations.
Autonomous Field Support:
• Managed multiple branch locations independently, prioritized tickets, and ensured timely resolution without on-site supervision. This required strong problem-solving skills, accountability, and the ability to make decisions in real time.
• Provided Tier 1–2 support in a high-volume enterprise environment
• Performed Windows installations, upgrades, and system migrations
• Supported workstation deployment, imaging, and configuration processes
• Resolved hardware, software, and connectivity issues efficiently
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