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Customer Service Microsoft Office

Guyton, Georgia, 31312, United States
January 27, 2018

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Kari Hendley-Gray

*** *********** ***** ******, ** 31322

(912) ***-****

Professional Experience:

** ***** ** ******** **********, specializing in supply chain logistics and procurement

Working knowledge of Microsoft Office Products including Word, PowerPoint, Excel, Lotus Notes and advanced computer software programs

Strong verbal, written and interpersonal communication skills

Knowledge necessary to use advanced soft problem solving tools (6S and Lean Methodologies)

Employment History:

Gulfstream Aerospace – Savannah, GA

1996 – December 2015

Aftermarket Expeditor / 2006-2015

Expedited AOG (aircraft on ground) orders for outside sales, all Gulfstream / General Dynamics Service Centers and stock replenishment requirements.

Analyzed problems and initiated corrective actions related to supplier compliance to ensure FAA and GAC quality conformance was upheld.

Solicited quotes, conducts bid evaluations, evaluate costs, negotiates optimum delivery schedules and ensures the best combination of price, quantity discount, product quality, standard terms and conditions, and where appropriate, supports the establishment of long term agreements such as Master Orders and Blanket Purchase Agreements.

Actively participated in operation and organizational 5S improvements

Assisted Part Sales and Technical Operations team locating AOG components.

Initiated supplier contact to ensure receipt and shipment of repair orders on a daily basis.

Interfaced with all areas of Product Support to ensure excellent customer service was provided.

Prepared definitive Purchase Orders, including terms and conditions, makes award, administers contracts with suppliers within budgetary limitations, and ensures schedules are met.

Monitored supplier performance, and prepares reports and other records pertaining to the items or services purchased, cost, delivery, product or service performance, supplier performance and/or inventories, as applicable.

Resolved problems related to purchasing, delivery, receiving and payment to the supplier; determines source of the problem and takes appropriate corrective action.

Collectively worked with other buyers, senior buyers and subcontract administrators to ensure charge backs for non-compliance were enforced.

Supports the make-or-buy review and decision process.

Dispatcher / 1996 - 2005

Ordered, tracked, and expedited parts for SPEX (Special Vendor Exchange Program).

Verified Purchase Orders and part schedules with suppliers daily.

Submitted requisitions and received approvals expediting them to the purchasing team for ordering.

Tracked status of shortages through review and verification of various reports.

Identified shortages and determined which other groups were affected and communicated with the teams to resolve shortage issues.

Established priorities for new dispatchers in relation to job functionality.

Created, released, and tracked status of route cards through production departments in compliance with production schedule.

Released route cards for supplementary requirements and all unplanned requirements such as DMT (Discrepant Material Tag) and RMD (Request Diversion Material) post production.

Ensured necessary paperwork was submitted to obtain replacement material parts relating to DMTs.

Reviewed daily status with aircraft coordinators and production managers.

Worked with support groups to ensure parts, plans, and tools were available to accomplish schedule requirements.

Reported shortage problems and determined solutions with other functional areas as applicable.

Tracked status of kits and parts to ensure compliance based on approved schedules.

Prepared daily and weekly reports to reflect status of assigned functions.

Maintained a neat and orderly work area in support of FOD (Foreign Object Discrepancy) program and complied with all safety regulations.

Professional References:

Available upon Request

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