Customer Service North America

BL

BRIANNA LINARES

***************@*****.*** 614-***-**** Columbus, OH 43219

Results-driven professional with extensive experience at Go Jet Airlines, specializing in customer service and culinary operations. Adept at crafting exceptional dining experiences and effectively resolving conflicts with a positive, approachable attitude. Strong team player with expertise in meal preparation, consistently enhancing customer satisfaction and supporting operational efficiency.

Customer service

Team player

Culinary arts

Meal preparation

Problem-solving

Multitasking and organization

Hospitality service expertise

Cleaning and organization

HP Lanes Columbus, OH

Cook, Cashier

09/2015 - Current

Welcomed and assisted customers with a friendly and professional demeanor.

Prepared a variety of meals, including salads, sandwiches, and pizzas. Served food efficiently during banquet events and tournaments. Provided guidance to junior cooks regarding food preparation methods and techniques.

Resolved customer complaints regarding food quality or services provided. Yokowo Hilliard, OH

Temporary Production Worker

07/2016 - 12/2016

Manufactured antennas for Honda, Subaru, and Toyota vehicles. Conducted testing and quality checks on car antennas. Assembled and connected car cables.

Repacked and prepared car antennas for shipment.

Go Jet Airlines St. Louis, MO

Flight Attendant

05/2016 - 07/2016

Proficient in managing challenging situations, resolving conflicts, and addressing customer complaints.

Strong communicator with excellent interpersonal skills and a friendly, approachable demeanor toward customers.

Maintains a professional appearance, adhering to company grooming standards

Physically capable of navigating aircraft aisles, quickly moving through over-wing exits, and occupying the Flight Attendant jump seat without seatbelt extension modifications.

Flexible and willing to work in various climates, locations, and adaptable to changing shift patterns.

Kroger's Columbus, OH

Cook

02/2015 - 12/2015

Prepared and served bakery/deli items per customer requests, ensuring freshness and proper portions.

Offered samples, informed customers of specials, and recommended Summary

Skills Summary

Experience

products.

Operated bakery equipment (ovens, slicers, refrigerators) following safety guidelines.

Managed inventory, stocked merchandise, and monitored product quality. Maintained proper temperatures, adhered to food safety standards, and ensured a clean work environment.

Assisted customers with product knowledge, creating a welcoming atmosphere.

Followed safety regulations, promoted teamwork, and resolved conflicts. Medallion Club Westerville, OH

Pantry Cook

07/2013 - 05/2015

Welcomed customers with exceptional hospitality.

Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.

Performed workstation prep prior to shift start.

Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.

Prepared specialty salads, desserts, and breads.

Provided service at events and buffets, including carving stations. The Travel Academy Eagan, MN

Certificate in Cruise Ship, Travel Agent, Flight Attendant Training 03/2016

Safety, emergency procedures and equipment

Public address announcements, safety demonstration Airline terminology

Customer service

Hocking College Nelsonville, OH

Associates of Applied Business in Culinary Arts

05/2013

Education

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