PATTY FLANIGAN

Corporate Finance Program Management

Telecom Utilities IT Solutions Migration Specialist

Phone: 703-***-**** Email: ac0wis@r.postjobfree.com

PROFESSIONAL PROFILE

Contract work for the past 5 years for multiple companies

Sr. Billing Analyst DC Water, Metro MRS Washington DC 04/2017-06/2017

Sr. Billing Analyst – Sales Support Time Warner, Nesco Herndon, VA 09/2016-11/2016

SE Billing Analyst AT&T, Insight Global Oakton VA 03/2016- 05/2016

Sr. Billing Analyst – OM Coordinator Pepco, Rangam Consulting Washington DC 10/2014–03/2016

Tier 3 Account AR2 Analyst Redbox Verizon Business - DISYS Reston, VA 08/2013-01/2014

Tier 1 Telecom DOD Provisioning AT&T, Prism Oakton, VA 08/2013-09/2013

CSR & Problem Resolution AT&T, Convergys (FTE) Ashburn, VA 06/2013 -08/2013

Legal Compliance Analyst DOJ Neustar, Digital Intelligence Sterling, VA 06/2012–09/2012

Processor Analyst III Dominion Virginia Power, Headway, Fairfax, VA 10/2011–06/2012

CSR and Sales Trugreen (FTE) Herndon, VA 02/2011–10/2011

Data Center Ops Supervisor US Census Bureau, Trantech, Sterling, VA 10/2009–02/2011

Sr. Finance Analyst II Sprint/Nextel (FTE) Reston, VA 08/2006-10/2009

Sr. Program Mgr: SEC, FCC Verizon Business (FTE) Ashburn, VA 02/2003-08/2006

PROFESSIONAL SUMMARY

Government Sales support Telecom Experience and former AT&T, Sprint, Verizon, TWC (FTE/Contractor).

Expertise in Finance Business Shared Services, Account management, Secured environments and Project Management.

Verizon Enterprise Business Product Management and Systems (OrderPro, SNM, TYRA, VDDS, VZ Central).

Create/distribute daily production reporting, identifying open issues and assists in resolutions.

Migration of 3 production environments to include live Beta testing (SAP/CRM, Solution One, WMIS) no mirroring ASR in terms of live phone calls, and email communications, generation of legal letters for each process; Using MS Access DB, Excel, WMIS, Lotus Notes, Legacy, SAP/CRM, ISU Solution One, to process WR within 5 day SLA.

Data center management and strongly skilled with Corporate Systems & Reporting

Extensive background with PHI Power Utility Delivery, Telecom Delivery, Data Analytics, Accounting/Finance, and Team leader in Billing Operations.

Matrix Forecasting/tracking/issue reporting to management in Utility and Telecomm production environments.

Order entry, TWC, Multiple AT&T systems, RDS – CARE issue Circuit ID, ROME (Seibel), GIOM Networx, EFMS-PM, ISB Biller (Data/Voice/VPN hardware Inside wiring ISW, Toll Free Advanced Features), View/Analyze Inventory and Notices (VAIN), Legacy/Native Ordering System, Provisioning and Maintenance.

Contract compliance review to include Equipment Specifications, calculations, and architectural drawings, adhere to compliance, and communicate across channel processing teams.

Frame Relay, ATM, VSSI systems (TIRKS, NBBE, SNM, Virtual Inventory, NSOP, CABS, NVAM, iVue, Order Manager, One View, CX Order Express Web, etc.)

CLEARANCES

US Census Bureau - Public Trust 2009 (active, only requires sponsorship)

SECRET, 2002-03

Top Secret, 1991-92

Facility Security Officer, DOD Certified 1990-1992

TECHNICAL

Salesforce, Convergys ICOMS, SKYPE, Enterprise, Legacy, SAP/CRM - Production Solution One - ISU Production, Citrix, Oracle, RedBox, MS Office Suite, SAP, Brio, Hummingbird, Outlook, Vista, Access, Excel, Word, PowerPoint, Visio, Hyperion, Sybase, Windows Live, Remedy 6/7, Java, Open view, TruComp, Callidus, Cisco Business Objects, Ensemble, PeopleSoft, Phoenix, Telegence, Snooper, Clarify, CSP, Adobe Connect, .JAVA, and eChat, CBMS, WMIS, ARM, DWWM, Proficient in CRM, HP Open view, Vista, Visio, SOLAR, Novell Networks, AR2000, Arbor.

Multiple management AT&T systems, Agile, RDS: CARE issue Circuit ID, ROME (Seibel), GIOM Networx, EFMS-PM, ISB Biller (Data/Voice/VPN hardware Inside wiring ISW, Toll Free Advanced Features), View/Analyze Inventory and Notices (VAIN), Legacy/Native Ordering System, Provisioning and Maintenance, Sales Support.

National Accounts:

Convergys, Salesforce, ICOMS systems, Process eBills requests, emails, provision Master/Subgroup Accounts:

Reviews and resolve billing inquiries or discrepancies, communicates resolution to necessary parties.

Update, process designated National Accounts, via Excel weekly, monthly tracking reports.

CERTIFICATES

US Census Bureau Certificates: US Department of Commerce (DOJ)

Project Management, 2010

Remedy 6/7 ITSM, 2010

Cross Cultural Communications, 2010

Information Security Awareness, 2010

Title 26, Awareness, 2009

Title 13, Safeguarding Census Confidential Data, 2009

Corporate Finance Certificates for MCI/Verizon Business

Cost Recognition & Analysis

P&L and Cash Flow

Balance sheets- Assets, Liabilities, & Stockholders’ Equity

Special Topics in Finance Reporting

GAAP Accounting in the New Era

Role of Auditors and the Audit Committee in the New Era

Revenue Recognition and Analysis

Course/Seminars:

Sprint, Nextel: Systems/Finance Marketing Support, Records Compliance, Document Do's and Don'ts,

Leading with Integrity

Verizon Business, NYU: GAAP Audit and Controls Certificate of Completion

Verizon Buiness, WorldCom: Internet Products, Billing Systems and Sales Training

Columbia Energy: Mark-to-Market, Arthur Anderson, Business Risk Consulting

Loudoun County Fleet Maintenance: Computer Information Systems, Catapult Software Training

EDUCATION

Virginia Commonwealth University Richmond, VA - IDE (Credit equivalency) BA

Salem College, Salem, WV

JEB Stuart high school Falls Church, VA - Graduate

NYU - Corporate Finance, NY, (Certificates)

ICS – Business and Computer Concepts Scranton PA

Northern Virginia Community College, Alexandria VA

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