Customer Service & Patient Accounts Specialist
Resume:
Krystle Hastings
Customer Service Representative
Canal Winchester, OH 43110
**********@*****.***
Professional Summary
I plan on one day owning my own business or businesses. I plan on working a majority at home to spend more time with my family. I plan on meeting these goals in the next 5-10 years. Authorized to work in the US for any employer
Work Experience
Patient Account Representative
Med-Metrix-Remote
June 2022 to Present
Follow up on accounts that have not been paid by insurance. Epic experience. Started position on a new project without guidelines or guidance. Timely follow up to ensure appeals are sent timely. Obtain credentialing information to enroll with insurance. Training new hires that started after me after 30 days of starting employment.
Customer Service Representative
Ohio Department of Health-Columbus, OH
March 2021 to April 2025
Answer calls concerning COVID-19 questions, locate testing sites and schedule vaccines. Provide exceptional customer service by expressing understanding and sympathy for callers concerns. Fast paced and information constantly changing. Keeping up to date with covid related data, mandates, incentives, assistance, etc.
Account Resolution Specialist
R1 RCM
May 2018 to August 2020
I am responsible for working denials and rejections from the clearinghouse. I also create appeals and contact insurance companies for claim status updates. Customer Service Representative
Pearle vision
May 2016 to May 2018
Schedule appointments, verify insurance, process payments, send HCFA through clearinghouse for submission and error check, correct rejected claims and resubmit, appeal denials Customer Service Representative
Eddie Bauer-Groveport, OH
August 2013 to March 2016
Customer service, handle escalated calls, issue appeasements, contact shipping methods to handle package issues.
SKILLS
• I have had many positions at Eddie Bauer as well as previous employments.
• Management experience
• Training experience
• Customer service experience
• Picking and packing experience
• email and social media experience
Education
Criminal Justice (Associate)
Kaplan University
May 2011
High school diploma or GED
Medical (Associate)
Ultimate Medical Academy
Skills
• Document management
• Search engines
• Organizational skills
• Zendesk
• Google Docs
• Microsoft Excel
• Cerner Millennium
• Leadership
• ICD-9
• Typing - Average typing speed (120-140 WPM)
• Microsoft Access
• Contracts
• Analysis skills
• VPN
• Medical documentation
• Management (1 year)
• HIPAA
• Filing
• English
• Documentation review
• Customer service
• EDI
• Supervising experience
• SharePoint
• IVR
• Recruiting
• Conflict management
• Medical Billing
• Revenue cycle management
• Event Planning
• Research
• QuickBooks
• Data verification
• Medical Records
• HCPCS
• Medical Scheduling
• Live chat
• Team management
• Administrative experience
• Medical Office Experience
• Hospital experience
• Customer support
• Classroom management
• Account management
• Windows
• Accounting
• Basic math
• Insurance Verification
• Social media management
• Adobe Acrobat
• Mentoring
• Root cause analysis
• EMR Systems
• Training & Development
• Microsoft Outlook
• Data entry in Excel
• CRM software
• Data entry - Data entry experience (6-10 years)
• ICD-10
• Computer networking
• CPT Coding
• Epic (Less than 1 year)
• Medical Coding
Certifications and Licenses
Medical Billing Certification
Driver's License
Additional Information
minimum pay $25.00/hour
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