Quality Assurance Manager

Bukola Alonge

aboijg@r.postjobfree.com

*** ********** *** * Lakewood, NJ

Cell: 848-***-**** * Home: 732-***-****

Supervising Case Manager

Dedicated, knowledgeable, and extremely proficient Human Services

professional with extensive experience, demonstrating expertise in case

management, utilization review, and relationship management. Hands on

leadership, dynamic, energetic, and reliable with highly praised people

skills and polished professional manner.

Core Competencies:

* Quality Assurance/Improvement * Mental Health/Substance Abuse *

Health Plans

* Staff Training/Mentor * Liaison * Improved Utilization

Professional Experience

7/2009-2/2012 Project Hospitality-COBRA, Staten Island, NY- Supervising

Case Manager

* Provide supervision to Case Managers to ensure the effective

delivery of client services

* Facilitate team meetings

* Perform home visits and follow-up to monitor services and

client services

* Provide on-going coaching, mentoring and supervision to

ensure case managers and community follow-up workers are

supported in their roles and understand performance

expectations

* Provide service/case coordination guidance to case managers

and to clients

* Assure that all client records and client services are up to

date and completed in accordance with agency standards

2/2009-5/2009 Community Hope, Parsippany, NJ- Behavioral Health

Counselor

* Provide on-site consumer supervision

* Observe consumer's self-administration of prescribed

medication as per agency procedure

* Document and maintain accurate and timely clinical

documentation

* Provide consumer advocacy

* Work with MICA population

7/2005-1/2008 Solectron, Somerset, NJ- Technician

* Cultivated positive and stable relationships with customers

* Played key role in increasing retentions as well as

satisfaction rates

* Managed payroll, scheduling, reports, email, and inventory

6/2002-6/2005 Harrogate, Lakewood, NJ- Dietary Aide

* Taught skills in daily living, cooking, hygiene, and

community awareness

* Provide emotional support to residents and interacted with

resident families

* Planned and directed daily activities

* Worked with adults with DD

Education

Bachelor of Arts in Psychology, Minor in English (2006)

Kean University, Union, NJ

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