Cybersecurity Operations Analyst - Threat Analysis

Richard Bridgewater

Cybersecurity Operations Analyst

614-***-**** • Columbus, OH, 43211 • **************@*****.*** SUMMARY

Motivated Cybersecurity Operations Analyst with 2 years of experience in cyber threat analysis and product support. Proven ability to troubleshoot complex technical issues, manage security settings, and provide user support. Eager to leverage expertise in cybersecurity and communication to defend digital assets for CloudSEK, contributing to threat takedown operations and security event analysis. WORK EXPERIENCE

PAC Coordinator, Spectrum, Columbus

01/2022 – 12/2025

Validated the accuracy of port-in and port-out requests, processing all valid requests while meticulously notating invalid ones.

Delivered comprehensive support to both internal and external users across a spectrum of technical inquiries.

Addressed and resolved issues submitted via tickets, emails, and other communication channels promptly.

Rep 1, Cust Svc Internet/Voice, Spectrum, Columbus 05/2017 – 01/2022

Mentored new hires during their training, enhancing their comprehension and execution of technical support duties.

Managed incoming phone calls from customers requiring assistance with their Spectrum services. Troubleshot complex technical problems, including internet connectivity, home networking, security software, phone line issues, and the Spectrum TV application. Authored and updated knowledgebase articles to improve information accessibility and consistency. Digital Technician Support, McGraw-Hill, Columbus

08/2016 – 04/2017

Provided dedicated technical support to educators, parents, and students utilizing McGraw-Hill's digital educational platforms.

Configured security settings and managed access permissions for user groups and individual accounts.

Analyzed system information and employed diagnostic tools to resolve work-related technical issues. Executed installations and performed minor repairs on hardware, software, and peripheral equipment according to specified designs.

Responded efficiently to support tickets, emails, and other user requests. Tier II Technician Support, Verizon, Columbus

09/2015 – 07/2016

Delivered real-time technical assistance to end-users encountering daily technical challenges. Effectively resolved customer complaints and addressed service concerns. Maintained a high standard of courtesy and demonstrated strong interpersonal skills in all customer interactions.

Provided technical issue resolution to customers via email and telephone support channels. EDUCATION

Manchester Memorial High School, College Prep Courses 09/1984 – 05/1988

Completed secondary education program.

Southern New Hampshire University, Bachelor’s Degree of Science, Cyber Security 11/2020 – 09/2022

Earned degree in Cyber Security.

SKILLS

Cybersecurity Communication

Product Support

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