Purchasing & Operations Administrative Leadership

Bridgett Williams

Purchasing Administrator Administrative & Operations Professional Team Leadership

Parma, OH 216-***-**** *********@*******.***

Professional Summary

Experienced administrative, purchasing, and operations professional with a strong background supporting senior leadership, global supply chain operations, human resources, and office management. Demonstrated ability to provide team oversight, coordinate onboarding and employee-related processes, support recruiting and interviewing activities, and communicate effectively with employees, candidates, vendors, and leadership. Skilled in training, coaching, problem resolution, organization, and managing multiple priorities in fast-paced environments.

Core Skills

Team Leadership & Supervision

Candidate Interviewing & Selection Support

Recruiting & Onboarding

Employee Training & Coaching

Performance & Attendance Coordination

Human Resources Support

Conflict & Problem Resolution

Purchasing & Supply Chain

Office Administration & Operations

Executive Leadership Support

SAP & ERP Systems

Microsoft Office Suite

Project Management

Account Management

Scheduling & Meeting Coordination

Professional Communication

Professional Experience

Purchasing Administrator

Sherwin-Williams Cleveland, OH

February 2017 – Present

Provide administrative and operational support to Senior Vice President, Directors, and Purchasing Team within Global Supply Chain.

Work closely with Human Resources and leadership on employee-related matters, onboarding, attendance, leave administration, payroll, and workforce coordination.

Support recruiting and interview processes, including candidate scheduling, interview coordination, communication, and onboarding activities.

Apply effective interviewing and interpersonal skills when interacting with candidates, new hires, employees, suppliers, and leadership.

Assist with onboarding new employees, coordinating system access, orientation needs, and other resources required for successful integration into the team.

Demonstrate supervisory and leadership skills by providing guidance, coordinating work activities, supporting employees, and helping maintain efficient daily office operations.

Serve as a resource to team members by answering questions, communicating procedures, and assisting with administrative and operational issues.

Coordinate meetings for senior leadership, attend meetings, document key information, and assist with follow-up activities.

Register and greet suppliers and other business visitors attending meetings.

Manage office operations, supplies, travel arrangements, and expense reporting.

Maintain confidential employee information involving attendance, FMLA, maternity/paternity leave, leave of absence, and payroll matters.

Build productive working relationships across HR, purchasing, leadership, suppliers, and other business functions.

Customer Account Coordinator / Office Administrator

Staffing Solutions Cleveland, OH

2017

Maintained purchase and sales orders, including receipt of products.

Processed order entry and issued invoices to corresponding accounts.

Ensured purchased products met customer specifications and packaging requirements.

Assisted sales representatives with customer account management and month-end reporting.

Scheduled, reviewed, and distributed daily reports to carriers.

Provided administrative support, including phone coverage, filing, office supplies, equipment, attendance issues, and FMLA requests.

Provided backup support to team members and helped coordinate daily office responsibilities.

Account Service Representative – Lubrizol

Staffing Solutions Brecksville, OH

2016 – 2017

Provided supply chain support to terminals, warehouses, and other source points.

Managed high-volume customer orders received through email, phone, and fax.

Handled complex customer accounts using SAP.

Coordinated transportation and shipping-related activities.

Resolved customer and operational issues through effective communication and cross-functional collaboration.

Agent II

Vitamix Strongsville, OH

2013 – 2016

Managed customer calls, emails, and high-volume order entry using Oracle.

Educated customers on product features, functions, benefits, service, and replacement parts.

Assisted customers with basic website troubleshooting and issue resolution.

Escalated complex calls appropriately and tracked escalation reasons for coaching and training discussions.

Collaborated with management and other departments to resolve order status, shipping, pricing, availability, and back-order issues.

Maintained accurate customer records and critical shipping information.

Supported administrative functions and high-volume customer service coverage.

Customer Service / Assistant

Cleveland Municipal School District Cleveland, OH

2011 – 2013

Assisted schools with identifying and supporting students requiring additional academic assistance.

Communicated with parents regarding available educational programs and student progress.

Responded to inquiries from parents and administrators.

Assisted with training on program policies, functions, and operations.

Maintained and updated student and program information.

Scheduled professional development and informational sessions.

Office Manager / Customer Service / Administrative Assistant

Allright Construction Cleveland, OH

2007 – 2011

Managed daily office activities while communicating with customers, contractors, and vendors.

Coordinated incoming service requests and scheduled jobs.

Assisted with onsite job preparation and project coordination.

Maintained office files, equipment, supplies, and correspondence.

Built productive customer relationships and resolved service-related concerns.

Demonstrated leadership, organization, and prioritization skills while managing multiple office responsibilities.

Instructional Assistant

Cleveland Municipal School District Cleveland, OH

2000 – 2007

Assisted teachers with instructional activities, student supervision, and behavior management.

Monitored student performance and communicated observations to teachers.

Supported implementation of individualized educational plans and specialized training activities.

Recorded academic and social progress.

Assisted with preparing instructional materials and maintaining classroom equipment.

Provided individualized support based on student needs.

Education

Master’s Degree, Organizational Management

Southern New Hampshire University Remote

October 2024 – November 29, 2026

Bachelor’s Degree, Organizational Leadership

Baldwin Wallace College Berea, OH

2013

Associate in arts (AA)

Cuyahoga Community College Parma Heights, OH

2007 – 2009

Technical & Professional Skills

SAP • Microsoft Excel • Microsoft PowerPoint • Microsoft Outlook • Microsoft Office • Oracle • Tableau • QuickBooks • ERP Systems • Purchasing • Supply Chain • Human Resources • Recruiting • Interviewing • Employee Onboarding • Team Supervision • Training & Coaching • Office Management • Account Management • Project Management • Accounts Receivable • Order Entry • Forecasting • Data Entry • Organizational Leadership • Attention to Detail • Teamwork

Certification

Driver’s License

Authorized to work in the U.S. for any employer

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