Data Verification & Billing Specialist
Resume:
VERONICA SIGGRES
Westerville, Ohio *****
********@*****.***
PROFESSIONAL SUMMARY
Detail-oriented professional with over 20 years of experience in data processing, account management, recordkeeping, customer service, and administrative support. Experienced in entering, reviewing, verifying, and maintaining accurate information across multiple systems. Skilled in identifying discrepancies, researching information, updating records, and handling confidential financial and customer data. Strong organizational, problem-solving, and time management skills with the ability to work independently, manage multiple priorities, and maintain accuracy in fast-paced environments.
CORE SKILLS
• Data Entry and Data Processing
• Data Verification and Quality Control
• Electronic Recordkeeping
• Microsoft Excel and Computer Applications
• Information Review and Validation
• Account and Billing Data Management
• Document Management
• Data Accuracy and Attention to Detail
• Error Identification and Correction
• Confidential Information Handling
• Research and Problem Resolution
• Administrative Support
• Time Management and Organization
• Remote Work and Independent Productivity
PROFESSIONAL EXPERIENCE
Trinity Health
Billing & Follow-Up Representative (Remote) October 2021 – Present
• Enter, update, and maintain accurate patient, billing, payment, and account information in designated computer systems.
• Perform data entry in Microsoft Excel to document payments, non-payments, credits, facility information, discharges, and claim statuses.
• Review records and account information for accuracy, completeness, and consistency.
• Research discrepancies and correct inaccurate information to support reliable recordkeeping and billing operations.
• Document claims, payment activity, account adjustments, and follow-up actions in the appropriate systems.
• Verify patient demographic, financial, clinical, and insurance information to support accurate data processing.
• Investigate rejected claims and identify missing or incorrect information requiring correction.
• Maintain organized and up-to-date electronic records to support timely processing and account resolution.
• Communicate with internal departments and insurance providers to obtain missing information and clarify discrepancies.
• Handle confidential patient and financial information in accordance with company policies and applicable privacy requirements.
• Manage daily responsibilities independently in a remote work environment while maintaining attention to detail and productivity.
• Follow established procedures and compliance guidelines to ensure accurate documentation and processing.
Verizon Wireless
Business Coordinator May 2015 – April 2019 Columbus, Ohio
• Processed business and consumer credit applications, reviewing information for accuracy and completeness.
• Entered, reviewed, and maintained customer account and business application information.
• Examined credit reports and account records to identify discrepancies and support accurate processing.
• Assisted with order processing, account updates, activation support, and business credit procedures.
• Reviewed security deposit information and supported credit-related account decisions.
• Identified missing, inconsistent, or incorrect information and took appropriate steps to resolve issues.
• Supported internal departments with application reviews, processing requests, and administrative tasks.
• Maintained accurate records while following established security procedures and company guidelines.
• Managed multiple requests and priorities in a fast-paced environment while maintaining accuracy and efficiency.
Verizon Wireless
Senior Customer Service Representative July 2004 – May 2015 Columbus, Ohio
• Accessed, reviewed, and updated customer account information in company computer systems.
• Maintained accurate customer records and documented account inquiries, service requests, and issue resolutions.
• Reviewed account details to identify discrepancies and determine appropriate corrective actions.
• Researched customer concerns and verified information to support accurate account management.
• Used computer applications and troubleshooting resources to investigate and resolve service-related issues.
• Documented customer interactions and actions taken to maintain complete account histories.
• Reviewed information carefully to ensure compliance with company policies, security requirements, and procedures.
• Coordinated with internal departments to resolve account issues and obtain additional information when needed.
• Managed multiple customer requests while maintaining accuracy, organization, and attention to detail.
• Demonstrated the ability to learn and follow established procedures in a technology-driven work environment.
EDUCATION
Valor Christian College
Columbus, Ohio 2000–2003
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