IT Systems Technician *

JOHN D. JONES

**** **** ******** *****

Littleton, Colorado 80123

303-***-**** Home 303-***-**** Cell

ab2sfd@r.postjobfree.com

HELP DESK NETWORK ADMINISTRATOR PC TECHNICIAN DESKTOP SUPPORT

SUMMARY

My experience as a IT Professional has benefited all of my employers. My commitment and determination has

been a plus to every team. My ability to adapt to all challenging goals has benefited every business I’ve

associated with. This has proven to insure confidence in my skills towards the cliental.

Special skills include: In depth knowledge of:

Leadership/motivation of colleagues Raid configuration

Server2003 OS / Active Directory Active Directory

Desktop Support Working with team concepts

Remote Desktop Manufacturing strategies

Remedy User Support USMT and Easy Transfer data transfer

Laptop Security Hardware and Software deployments

Critical Thinker Wireless and VOIP Administration

CompTIA A+ and Network+ Certified Professional Network Telecommunications

Licensing audits using SCCM and Access SCCM Push processes and Remediation

Asset Management using SCCM and Access Network Infrastructure

WORK EXPERIENCE

SA Technologies-Colorado Department of Revenue 3/18/2013-6/28/2013

• Deskside Services Denver, Co

Level 2 desktop support. Alturis, CA, and Google application support. Microsoft XP to Win7 refresh and upgrade

support. Asset management of PC’s.

Pyramid-WiPro-Catholic Health Initiative 10/22/2012-11/20/2012

● Desk Top Technician Englewood, CO

Out sourcing project for WiPro auditing hardware and software.

Lehigh-Maintech-LockheedMartin 11/14/2011-8/24/2012

● Desktop Services Littleton, CO

Dell, HP laptop XP to Win7 Migration project. Refresh,Imaging, Desktop, Remote, SCCM. Disaster recovery, Active

Directory.

Netview-CompuCom

● Field Service Technician Denver Metro, CO 3/18/2011-9/14/2011

HP, Dell Desktop, Laptop and printer repair for US Bank. UPS and server upgrades.

WorldWide Techservices

● Field Service Technician Denver Metro, CO 1/18/2010-3/15/2011

Dell, Sony, IBM, Desktop and Laptop warranty repair. Windows XP, Vista, and 7 OS installs.

Bellsoft Consulting-Siemans- Cigna-Contract

• Desktop and Laptop Deployment Greenwood Village, CO 11/03/2009-12/22/2009

Post deployment support, help desk and application admin. Lotus Notes data migration, Outlook PST and printer

setup and restore.

Volt-Northrop Grumman-EPA- Contract

• Laptop Deployment Lakewood, CO

1/26/2009-

5/29/2009

IT Systems Technician 2

Laptop deployment with software application install and QA

function.

Volt-Great West Bank Denver Metro, CO

• Server and Desktop Deployment

Deployed servers, desktops, monitors, and UPS battery

replacements.

Volt-Ambgean-Contract Lakewood, CO

• Disaster Recovery

Network was hacked, system restore, imaging using Ghost,

Lotus notes install and profile recovery.

Robert Half – National CineMedia – Contract

5/02/2008-

8/08/2008

• Laptop Deployment Centennial, CO

Xerox Printer deployment. 50 Local and Network printers.

XP and Vista support. Laptop deployment of Office 2007

and other components.

Robert Half – Milestone Technologies – Visa – Contract

• Server Deployment Highland Ranch, CO

Install servers, switches and storage devices in racks that

included full wiring.

Robert Half- Standard Pacific Homes - Contract

• Training Room Deployment Englewood, CO

Set up and image using Ghost for desktops in training room.

TEKSystems - Verizon Wireless – Contract

11/20/2007-

4/18/2008

• Desktop Support Technician Greenwood Village,

CO

IT Systems Technician 3

Contracted to provide helpdesk service for West Mountain

territory coverage. Duties were IT helpdesk which included;

AD administering, Remote Desktop, Altiris imaging, PC

troubleshoot and repair, Remedy user support, POS

scanners and signature pads, HP desktops, printers and

Laptops, Dell desktops. Some VOIP installations with Cisco

equipment.

Global Resources – CDMS – Eaton Aerospace - Contract

5/21/2007-

9/28/2007

• PC Technician/ Network Administrator Aurora,

CO

Contracted to manage assets for Eaton Aerospace.

Helpdesk to level 2 assignment. Designated Super User,

Was hired to manage assets related to a closure. Also was

hired to manage a move from Aurora to Broomfield. This

project was in the final phase of implementation. Duties

were: Remedy user support, Active directory, asset and

contract management using Access, licensing audits using

SMS, managing database structure, backup of servers,

Server rebuild using Dell Open Manage, Raid configuration,

User application installations, PC and Laptop repairs, Server

upgrades, and system manager. Also had to design a

Server room using Microsoft Project.

Spherion – Dell – Metro State - -Contract 4/2007- 5/2007

• PC Technician Help Desk Denver, CO

Contracted to install PGP encryption software. This required Ghosting the users image to a server and then

encrypting the drives for security. Also adding new administrative passwords and Lo Jack software.

Smart Source – Perot Systems - Contract

• Help Desk PC Refresh Denver, CO

4/2007

Contracted for deployment of new desktops and laptops. This required backing up old computers and complete

installation of new replacement computers. As new computers were brought on-line, administering each user and

rejoining the domain was required. Then restoring their profiles and data.

QUALXSERV Littleton, Colorado(Main Office-Tewksbury, MA) 8/2005-1/2007

IT Systems Technician 4

Field Service Representative

• Servicing Dell, Apple, Sony, MPC, Canon, and IBM products. This is a field service call based position.

Certified in all laptop, desktop, servers, printers, and wireless products. Provide on-site diagnostics, break-fix,

installation of OS, and re-imaging drives. Printer maintenance including roller replacement.

Global Resources - Contract

• Field Service Denver, CO

10/2005-1/2006

Contracted to service Doctor’s office big screen monitor system. Re-image and trouble shoot monitor systems.

SPECTRALINK CORPORATION Boulder, Colorado 1998 - 2004

Senior R&D Systems Technician

• Provide Desktop support for engineering level users. This included PC maintenance and repair of

engineering PC’s. Administration of gateways and wireless routers that are used in system certifications. Design

and build test fixtures for new products. Generate procedures for build and test of new products. Train all

personnel required for manufacturing. Audit processes in compliance to ISO 2000 standards. Sustain RMA and

existing product in manufacturing. Build and debug wireless R&D prototype systems. Extensive BGA and SMT

rework exp. Setup of Cisco wireless access points.

OCTAGON SYSTEMS Inc. Westminster, Colorado 1995-1997

Senior Technician III / Group Leader

Team Leader. Trained technicians. Failure analysis of micro PC’s. (RMA’s and new production) New product

evaluation and introduction into production. Validate and maintain test fixtures. Responsible for the

maintenance of PC’s and test software.

MAXTOR, Inc. Longmont, Colorado 1995

Senior Electronics Technician 4

• Performed failure analysis on hard drives. Performed base-lining using all most recent released PC’s.

Performed computer upgrades. Used laminar flow and microscopic failure analysis.

Created macros to automate inputting test commands. This resulted in 90% less time spent inputting test

commands.

Converted the failure analysis database from Paradox to MS-Access Ver. 2.0, which is a network application.

This saved time by enabling data to be accessed from the network instead of transferring to/from floppies.

OHMEDA MEDICAL SYSTEMS DIV. Louisville, Colorado 1993-1995

Senior Engineering Technician 4

• Responsible for sustaining engineering, creating fixtures, product validation, writing Engineering Change

Orders, and upgrading existing products. Maintained gas lab. Developed PC controlled mutable serial

controller for testing.

METRUM INFORMATION STORAGE Littleton, Colorado 1989-1992

(Formerly Honeywell T.I.D. – Now Sypris Data Systems)

Senior Custom Technician T-5

Responsible for ongoing shipping and repair of high-density instrumentation recorders.

Shipped $96 million of longitudinal and rotary tape systems over a 13-year period.

Acquired knowledge of microprocessors, Xylinks, ASICS, and hybrids to better troubleshoot and repair

product.

Participated in design, which shipped a buffered high-speed disk drive under budget.

Developed and administered a LAN-based system, which established a plant-wide communication link to

other LAN’s. This was also used to develop a paperless communication system. Installed, maintained, and

administered 21 workstations for the department.

HONEYWELL TEST INSTRUMENTS DIVISION Littleton, Colorado 1983-1989

Group Leader - High Density and Portable Tape Systems

Responsible for training, managing, and providing work direction for 8 technicians and 5 product lines

plus new product development.

Developed Automated Data Acquisition and Retrieval System. A PC based system with custom

software. Responsible for a 25% product cost savings and reduced test time from 2 weeks to 7 days.

IT Systems Technician 5

Led a group of High Density technicians in a quality improvement team, which resulted in an additional 5%

product cost savings due to improved product flow.

Trained worldwide field representatives to handle customer service calls.

Senior Custom Technician T-5 1980-1983

Was responsible for all aspects of new product development, from design stages to production.

Trained technicians, engineers, and other trainers on new product technology to enhance business

interactions, company sales, and product quality.

Performed final acceptance test procedures with customers on-site to verify compliance to specifications prior

to purchase.

HONEYWELL, VISITRONICS VENTURE GROUP Littleton, Colorado 1979-

1980

Senior Electronic Technician E-2

Responsible for calibrating and maintaining automated test equipment required for assurance of product

quality.

Aided in the research and development of an auto-focus module automated test system resulting in

a test-time savings from 2 minutes to 7 seconds per test and significant product cost savings from $1.00

per integrated chip to $.05.

HONEYWELL TEST INSTRUMENTS DIVISION Littleton, Colorado 1979

Electronic Technician T-3

Responsible for testing, calibration, and repair of all sub-assemblies and graphics circuit cards.

CERTIFICATIONS

A+ and Network+ ComTIA Professional Electronic Technologist Dell, Apple, Canon, MPC Sony, and

IBM ISO2000 Auditor

EDUCATION

TechNet Training On-line courses

SCCM, MDOP, Windows 7, Office 2007, Vista, ITIL Foundations

New Horizons Learning Center Englewood, Colorado

Courses in Microsoft Server 2003, Network Administration, Routers, Network Infrastructure, Active Directory,

SQL Server, Exchange Server, XP professional, Wireless Technology, Digital TV technology, Network+.

University of Phoenix Phoenix, Arizona

Attended on-line classes for Information Technology degree

Arapahoe Community College Littleton, Colorado

Course work towards Computer Science Degree

Electronic Technical Institute Denver, Colorado

Received Diploma, (Graduated 3rd in class)

Eaton sponsored course Aurora, Colorado

Remedy Ticketing, ATARS Security

SpectraLink sponsored courses

CPR and First Aid renewal, ISO 2000 Auditor Certification, Hazmat seminar, Cisco Access Point Administration

Maxtor sponsored courses

MR heads technology, Field Engineering for Customer Quality, ATA bus technology

Ohmeda sponsored courses

CPR and First Aid renewal Product Litigation seminar EO training

IT Systems Technician 6

ISO 9000 training Gas Handling training Blood gas seminar

Honeywell/Metrum sponsored courses

Quality Collage LQIT Leader Training DC Motor Theory

HD-96, MD-101, MD-96 ESD Training Just In Time

Group Process Skills Listening Skills Statistical Process Control

Litigation for Business Sexual Harassment Hazardous Waste Training

Ethics in the Workplace First Aid Training CPR Training

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