Customer Service Call Center
Resume:
Lancharles Bryant
Groveport, OH *****
*********@*****.***
Professional Summary
Accomplished Customer service representative with 6 years of experience in remote support and call center environments. Proven expertise in assisting customers with applications and benefits, training new agents, and managing high call volumes. Demonstrated ability to enhance customer satisfaction through effective communication and problem-solving skills. Seeking to leverage extensive experience in customer service to contribute to a dynamic team. Authorized to work in the US for any employer
Work Experience
Tier 1 Agent
Adecco/ Accenture-Jacksonville, FL
June 2023 to Present
1. Assist members with updating applications and apply for benefits. 2. Super User help train new wave of agents coming in for OEP. 3. Tech support agent assist members with account login Help Desk Support
Pivot Point Consulting-Orlando, FL
June 2022 to May 2023
Remotely assist customers with problems throughout the Advent Health hospitals dealing with Epic. Call Center Customer Service Representative
Florida Blue/ Guidewell-Jacksonville, FL
August 2019 to May 2022
Remotely- Inbound calls answering questions or helping members with their insurance accounts. Shift lead / QC
Landmark Global-Columbus, OH
August 2013 to July 2019
International shipping for a 3rd party company. Shipping and Receiving Engagement Specialist/Security
Faith Mission-Columbus, OH
March 2007 to August 2009
Worked in a call center taking 80-100 inbound calls per shift Responsible for call adherence, wait time, and handle time Assist customers with needs to electronic devices and ordering Upsell and suggestive selling
Education
Some college in Computer Science
North Iowa Area Community College-Mason City, IA
August 2003 to June 2005
High school diploma or GED
Shalom high school-Milwaukee, WI
August 1999 to June 2003
Skills
• Load & unload
• Citrix (2 years)
• Communication skills
• Restaurant experience
• written and verbal (2 years)
• Help Desk
• Customer service (6 years)
• Desktop Support
• computer operations (2 years)
• operations (Less than 1 year)
• Network Support
• Meat cutting
• IT support
• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS (2 years)
• Computer Science
• Microsoft Windows
• Technical Support
• Shift management
• VPN
• Call center (2 years)
• ServiceNow (2 years)
• Retail sales
• Customer support
Additional Information
SKILLS & QUALIFICATIONS
Strong written and verbal communications
Demonstrate ability to organize merchandise efficiently Ability to lift and move heavy weights
Excellent understanding of Safety precautions and procedures Good understanding of log and document maintenance Excellent understanding of basic computer operations
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