Social Media Customer Service
Resume:
Adam Dolinger
Hilliard, OH *****
************@*****.***
Customer Service Excellence
Scheduling & Dispatching
Social Media Management
Conflict Resolution & Problem
Solving
CRM & Dispatch Software
(Jonas Construction)
Microsoft Office Suite (Excel,
Outlook, Word)
Collaboration & Cross-
Department Communication
Payment Processing & Billing
Organizational & Clerical
Management
Detail-oriented and customer-focused Client Relations & Operations Coordinator with extensive experience in customer service, dispatch operations, and social media management. Proven ability to optimize processes, enhance customer satisfaction, and drive operational efficiency. Adept at coordinating cross-functional teams and implementing strategic improvements to support business goals. Customer Service & Dispatch Coordinator
Muetzel Plumbing, Heating & Cooling,
Columbus, OH
June 2023 - Current
Operations Manager
Laser Delivery, Grove City, OH December 2014 - June 2023 Work History
Serve as the primary liaison for homeowners, contractors, and vendors, ensuring timely solutions and enhancing customer satisfaction, resulting in improved retention rates.
Optimize service scheduling and technician dispatching, enhancing efficiency and reducing scheduling conflicts.
Create and implement social media strategy, creating engaging content that increases customer engagement and brand visibility. Collaborate with management and department heads to align marketing initiatives with company goals.
Manage customer inquiries and complaints with professionalism, ensuring prompt resolutions and positive experiences.
Introduce process improvements in filing systems, streamlining document organization for better accessibility.
Utilize Jonas Construction software and Microsoft Office Suite to ensure operational efficiency across departments.
Directed daily operations by optimizing scheduling and dispatching, ensuring seamless delivery services and improved operational efficiency. Implemented strategic training programs, enhancing employee engagement and reducing turnover.
Managed vendor relationships, collaborating with contractors and project managers to ensure project success and timely completion. Spearheaded customer relations, handling inquiries, complaints, and resolutions to ensure client satisfaction.
Supervised payroll distribution, fleet maintenance, and hiring processes to sustain operational excellence.
Identified and resolved unauthorized, unsafe, or ineffective practices. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Coursera at (Online)
Currently Enrolled in Cloud Computing And Full Stack Development Education
Skills
Kaplan University at Columbus, OH
Associate of Science in Computer And Information Sciences January 2011 Currently pursuing coursework in Cloud Computing and Full Stack Development to expand technical expertise and career opportunities. Director's List (All semesters in 2010)
Honor Roll (2009 and 2010)
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