Customer Service Human Resource
Resume:
LOUISA BESIWA SMITH
She/her Westerville, OH, ****1 **************@*****.*** 309-***-**** www.linkedin.com/in/louisa-besiwa-smith-24b565193
OBJECTIVE: A proactive and motivated individual seeking to develop a professional, research and teaching career in developmental disabilities, medical and health Sociology through working with institutions and firms who are well vested in such areas. Proven experience in autism education, customer service, warehouse supervision, human resource management, teaching, research including data collection, cleaning, and analysis.
EDUCATION
Western Illinois University, Macomb, Illinois
Master of Arts in Sociology July 2023
GPA: 4.0
University of Cape Coast, Ghana May 2019
Bachelor of Arts in Economics and Sociology GPA: 3.8
RESEARCH EXPERIENCE
Field Assistant – Plan International June 2021 to Aug. 2021
“Intersectional Gender Equality Assessment for WISE Project in Ghana”
Field Assistant - Solidaridad, Netherlands June 2020 to Sept. 2020
“Midterm Evaluation of the CORIP II Project ”
WORK EXPERIENCES
Level 2 Teacher, New England Center for Children and Autism Aug. 2023 to April 2025
Use ABA techniques such as Calm Physical and Verbal for students during challenging behavior.
Provide direct care and teach students basic ADLs to improve quality of life and independence.
Teach students using the ACE ABA Software in a residential setting.
Conduct analysis of student’s academic progress
Serve as a vocational coach for students in their respective work settings
Assist with the development of Individualized Educational Plan.
Case Manager, New England Center for Children and Autism August 2024 to April 2025
Replenish supplies as needed (program book, reinforcers, etc.)
Summarize Daily Data on ACE and O/N sleep data
Check ACE for programs run and progress/IP
Complete financial audit and submit to Program Coordinator
Complete Quarterly Report, formal Book Checklist, Human Rights (HR) review and sign off on record
Bi-annual preference assessments and complete ISP-related tasks (yearly)
Warehouse Supervisor, ABC Logistics Inc. Westborough, MA October 2023-April 2025
Led a team of 15 warehouse staff, achieving a 10% increase in productivity through effective training programs.
Conducted regular training sessions on warehouse safety procedures, contributing to a 50% reduction in workplace injuries and a 20% increase in employee satisfaction.
Implemented a new inventory management system, that significantly reduced stock discrepancies by 20% within the first year.
Warehouse Associate, NRI Distribution Sept. 2023 – Dec. 2024.
Assisted in implementing a new tracking system, improving processing times by 30%.
Executed daily tasks such as picking, packing, and shipping tasks, achieving 99% order accuracy.
Attended and complied to all safety training which led to a reduction in occupational hazards.
Med Role Teacher, New England Center for Children and Autism Jan. 2024 to August
2024
Log new medications to the MAR sheets and create new treatment sheets for every month.
Notify the team nurse to order refills for exhausted medications.
Discontinued medications based on Health Care Provider requests on the MAR sheets.
Dispose of dropped or unused medications under the supervision of a healthcare professional.
Check the meds closet to ensure all expired meds are taken out and replaced
Teaching Support Assistant, Western Illinois University Aug. 2021-To July 2023
Graded, took attendance, and recorded on the “westernonline” software.
Tutored undergraduate students who had problems in Quantitative Methods and Statistical analysis which led to significant improvement in their quizzes and assignment grades.
Engaged in both qualitative and quantitative research with faculty and students that included data collection, management, and statistical analysis.
Teaching Assistant, University of Cape Coast Sept. 2019 to Aug. 2020
Provided class support in the form of content presentations, proctored and graded examination scripts.
Organized tutorial sessions for undergraduate students in Sociology (Research Methods and Statistics) and supervised their projects which resulted in them completing their projects three weeks earlier than anticipated.
Made lecture notes and marking schemes as well as held lesson sessions when delegated to do so.
Engaged in both qualitative and quantitative research with faculty and students that included data collection, management, and statistical analysis.
Human Resource Intern, HPW Fresh and Dry Limited May –Aug. (2016, 2017 & 2018)
Accurately entered and managed employee overtime on the smart HR payroll software to improve efficacy.
Efficiently used Microsoft Excel Spreadsheet to record and manage employee monthly bonuses.
Supervised and took attendance of employees which significantly improved punctuality.
I provided monthly data on the bonus of employees within two days by using excel when the HR payroll software unfortunately shutdown at the end of the month, which allowed employees to get their salary on time without noticing the problem that had occurred.
TECHNICAL SKILLS
Skills in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint) ArcGIS Pro SPSS Qualitative Data
Analysis Conversant with the use of CAPI for data collection ACE ABA Software Customer Service and Supervision.
OTHER SKILLS
CPR trained Fist Aid AED Medication Administration Program (MAP) trained.
VOLUNTEERISM/ MEMBERSHIPS
National Association of Special Education Teachers, USA
American Sociological Association [Disability in Society Section and Social Psychology Section]
Assistant Researcher and Facilitator at the Center for Gender, Research, Advocacy and Documentation (CEGRAD).
Member and Advocate at Plan International Ghana.
Marketing Support at Youth Empowerment Network, Ghana.
AWARDS
Deans Award for Academic Excellence, UCC for 2016/2017 and 2017/2018 academic years.
Most Promising Researcher of the Year (2019), Youth Empowerment Network, Ghana.
Department of Sociology and Anthropology Distinguished Scholarship for Graduate Students.
Contact this candidate