United States
... 4.Integration with ITSM Tools:Integrated HPSA with ITSM tools like Remedy and ServiceNow, enabling seamless data exchange and improving IT service management. 5.Onboarding and Reporting:Managed HPSA onboarding, alerting, reporting, and dashboarding ...
- Apr 08
Manila, NCR, Philippines
... TOGAF (Business & IT Architecture), ETOM (Communication), COBIT (Quality and Governance), ITIL (Policy and Methodologies), ITSM (Standards and Processes), PMP & Agile on IT project / services management, IT governance & and risk management and end ...
- Apr 07
Toronto, ON, Canada
... Windows and Mac O/S, software upgrades, rollouts, Office 365 total user control and implementation, Active Directory organization and complete user access control, several ticketing systems such as Zendesk, Heat, ITSM, Jamf IT project management. ...
- Apr 07
Fort Worth, TX
... Systems Engineer NOC Engineer III ●Led the configuration and deployment of IT service management (ITSM) and System Center Service Manager (SCSM) tools to improve productivity of existing IT staff while aligning organizations to ITIL best practices. ...
- Apr 07
Blacklick, OH
... - Sunnyvale, CA June 2014 to December 2014 • Interact with Clients and Internal Partners via Telephone, Email, and MS Lync Instant Messaging • Provide Technical Troubleshooting for client Software Installation Systems via ITSM tickets • Issue ...
- Apr 06
Delaware Township, PA, 18328
... support, Enterprise Monitoring Management of Servers, processes, filesystems, and log files •As ServiceNow Admin, I have worked with CMDB to update, and gather information for Company assets for IBM/Fannie Mae, following ITIL and ITSM guidelines. ...
- Apr 06
Portland, OR
... Software Development Life Cycle (SDLC): Software Development Life Cycle (SDLC), Agile, Waterfall, Rational Unified Process, Joint Application Development (JAD), Service Oriented Architecture (SOA), ITSM - Service Design & Service Transition, Project ...
- Apr 05
McKinney, TX
... The incident was managed using ITSM/BMC remedy tools. ●Increased first call resolution from 75% to 86%. ●Reduced support costs by developing new workflows and support processes. ●Oversaw 100% compliance of meeting SLA's and KPI's in accordance with ...
- Apr 05
Tunis, Tunisia
... Hardware incident Analyst, Microsoft Office, Exchange server, SQL server, TCP/IP, Troubleshooting and Diagnostics, ITSM, OVSD Management: Team performance assessment, technical training, follow-up cases ㅡ Experience LBConsulting / Help Desk ...
- Apr 05
Raleigh, NC, 27603
... SKILLS ServiceNow Modules and Applications: ITSM, ITOM, ITAM, ITBM, HRSD, CMDB, CSM, Service Portal, Service Catalog, Discovery, App Engine Studio, Integration Hub, Workflow Designer Programming Languages/Frameworks/Web Technologies: JAVA, JSON, ...
- Apr 04