Memphis, TN
... • Assist in developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefits while reducing risk. • Giving access to new users and maintaining Spotfire’s Servers • Used Imports sets and Transform Maps to import ...
- Apr 10
Boston, MA
... • Managed incident tickets using ITSM ServiceNow, ensuring timely response and resolution of cyber security events and incidents. • Implemented solutions reducing recurring technical issues by 15%. • Collaborated across teams to optimize internal ...
- Apr 09
Gilbert, AZ, 85297
... Proficient in Agile and ITSM methodologies, excelling in process analysis, requirement elicitation, acceptance testing, and stakeholder management. Skills and Technology • Process Mapping/Analysis • Requirements Elicitation • Problem Solving • Agile ...
- Apr 08
United States
... 4.Integration with ITSM Tools:Integrated HPSA with ITSM tools like Remedy and ServiceNow, enabling seamless data exchange and improving IT service management. 5.Onboarding and Reporting:Managed HPSA onboarding, alerting, reporting, and dashboarding ...
- Apr 08
Manila, NCR, Philippines
... TOGAF (Business & IT Architecture), ETOM (Communication), COBIT (Quality and Governance), ITIL (Policy and Methodologies), ITSM (Standards and Processes), PMP & Agile on IT project / services management, IT governance & and risk management and end ...
- Apr 07
Toronto, ON, Canada
... Windows and Mac O/S, software upgrades, rollouts, Office 365 total user control and implementation, Active Directory organization and complete user access control, several ticketing systems such as Zendesk, Heat, ITSM, Jamf IT project management. ...
- Apr 07
Fort Worth, TX
... Systems Engineer NOC Engineer III ●Led the configuration and deployment of IT service management (ITSM) and System Center Service Manager (SCSM) tools to improve productivity of existing IT staff while aligning organizations to ITIL best practices. ...
- Apr 07
Blacklick, OH
... - Sunnyvale, CA June 2014 to December 2014 • Interact with Clients and Internal Partners via Telephone, Email, and MS Lync Instant Messaging • Provide Technical Troubleshooting for client Software Installation Systems via ITSM tickets • Issue ...
- Apr 06
Delaware Township, PA, 18328
... support, Enterprise Monitoring Management of Servers, processes, filesystems, and log files •As ServiceNow Admin, I have worked with CMDB to update, and gather information for Company assets for IBM/Fannie Mae, following ITIL and ITSM guidelines. ...
- Apr 06
Portland, OR
... Software Development Life Cycle (SDLC): Software Development Life Cycle (SDLC), Agile, Waterfall, Rational Unified Process, Joint Application Development (JAD), Service Oriented Architecture (SOA), ITSM - Service Design & Service Transition, Project ...
- Apr 05