Project Manager Services Delivery

Deriquito, Alfonso V Ramos

**** ********* ****** ******** ******

Email: *****************@*****.***

Tel: 091******** (Globe)

Profile Summary:

An Innovator and strategist. Specializing in leading organizations to achieve business profitability and operational efficiency. Consistently resolve issues and find solutions during critical, problematic, transitional and transformational situations in all IT functional facets.

Leadership Roles Summary:

IT Technology and Services General Management Practitioner / Strategic and Tactical Planning / Change and Transformational Expert / IT Security Compliance Strategist / Niche Product Development t / Expert in Regional Technology Services Delivery, Resource, Vendor and Contract Management, Technology Risk Management

Leadership Accomplishments / Strengths:

• EXPERIENCE SUMMARY: 28+ years IT experience with 19+ years IT leadership experience in automation and transformation. IT strategy development and implementation while leading people from a team, project level or department-sized IT organizations. Cross functional relationship expert. Known to be a problem solver and expert in vendor management with experience in biddings, evaluations, managing a highly matrixes or flat organizations, large scale client and project management execution and infra delivery upon key success measurements to attain business goals.

• STRATEGIC SOLUTION, THINKING AND PLANNING SKILLS: I’m highly competent in IT Strategic

planning as proven and shown in my experiences in my enterprise and corporate successes. To name a few; (1) Bayan Tel - Data Connectivity and Security Strategy, (2) San Miguel Corp – IT System Management, (3) Coke – Asia Pac IT Infra Managed Services Strategy, (4) PDS - E-Com & Virtualized System Delivery and Management AND (5) at Verizon – Global Service Delivery Transformation Strategy.

• IT ORGANIZATIONAL DEVELOPMENT, GOVERNANCE & TRANSFORMATION EXPERIENCE: I’ve led

Organization’s development from inception to managing its operations. Some worth to mention are: (1) Built organization that driven technology infrastructure innovations as well as provided e2e (end-to-end) IT technology system and support in Bayan Tel, San Miguel and Coke, (2) Successfully completed organizational transformation in Coke and PDS from internal/traditional to ITIL based / managed-services framework which was the first IT-Managed services arrangement (Helpdesk / ServiceDesk, included) in Asia Pac and PH, respectively (3) In Philippine Dealing Systems, I’ve spearheaded transformational initiatives from traditional financial services delivery to virtualized driven framework even before AWS or Azure’s business model started growing in the Philippines, and (4) Led and successfully transformed Verizon’s Global Provisioning capabilities from In-sourced to Offshoring to further expanding it to India and eventually outsourcing it to Accenture. I am capable of working in matrixes, structured or flat corporate organization.

• E2E TECHNOLOGY AND SERVICES COMPETENCIES: Familiar and competent in leading or guiding IT

and infrastructure technology architecture roadmaps, IT industry standards frameworks such as TOGAF

(Business & IT Architecture), ETOM (Communication), COBIT (Quality and Governance), ITIL (Policy and

Methodologies), ITSM (Standards and Processes), PMP & Agile on IT project / services management, IT

governance & and risk management and end-to-end operations management from policy-making and

enforcement to service level and performance management (SMART and can easily adapt to newer principle

of this era such as CLEAR, PACT, etc)

• BUSINESS ACUMEN: Financial Competencies in P&L, Revenue Management, Program Cost & Budget

Management. In Bayan Tel, I was able to justify and control group capitalization of PHP 10M in the time when most companies tighten their belts during the Asian financial crisis in the mid to late 1990s. As a result, and as history shows, Bayan Tel became the primary data telco provider in the Philippines because of the technology initiatives / blueprints that I authored and to some built.

Operationally, I have also successfully managed my department’s expenditure within the budgeted allocations even when there were changes in business or technology directions mid year.

From a business financial perspective, I’m able to lead or help realize revenue projections in all the programs and initiatives that I’m responsible/involved in during my stints in Verizon, IBM and Huawei.

On Cost Management, I helped finalize product and services costing / Pricing offers in Bayan Tel (Managed Services), PDS (FinTech Services) and Huawei (Solution and Delivery Offers). Successfully consulted on innovations of up to USD 11M and managed project revenue of up to USD 9M

• PEOPLE / RESOURCE LEADERSHIP & MANAGEMENT: I had very low resource attrition rating due to my management approach which is combination of being “Operationally Strategic”, “Objective Policy Centric”, applies an “Open-Door Policy” on communications, always applies “Fair Labor Practices” without affecting the organization’s bottom-line and always encourages and supports “Team and Individual Skill Development” and experience in developing and managing IT Capability Model. Successfully managed regional service and operation as well as global delivery services with direct and indirect # of technical and managerial resources from as lean as 9 (PDS) to as large as 300+ in IBM to as complicated but structured organization of 41 (Verizon-PH and India).

• TECHNOLOGY CHAMPION / CONSULTING / PRODUCT AND SERVICES DEVELOPMENT / PROGRAM

MANAGEMENT CAPABILITIES: I am a confident innovator, experienced consultant, solution architect and

successfully driven infra technology (traditional shared or cloud) initiatives through strategic thinking and

planning and by developing technology and architectural roadmaps. To highlight some from my past

successes; (1) Since late 90s, I’ve spearheaded the development of the first multi service products for both

retail and corporate clients through leading my organization in R&D, Technology Strategy & Planning (RFI,

RFP, Project Management to Continuous Operational Improvements) in different enterprise industries that I

got involved in, (2) Strategized technology roadmaps based on collaboration works, market research and

business alignment analysis, (3) In early to late 2000s, I’ve developed a corporate capability that in principle,

is what is now known as “cloudification”, “virtualization” and “mobilization” which is at least 5 years ahead of

its time (In PDS) and developed the first “Shared Services” and “Managed Services’-like framework for both

corporate and external clients, (4) Led a Virtual Global and AGILE Team of cross-functional and regional

leaders that improved hand-over process that eventually reduced “Failure After Install” major incidents that

increase satisfaction ratings of Verizon from their global corporate clientele and completed the first ever

Virtualized NOC / CEM (Customer Experience Management System) in the Philippines (Huawei – PLDT USA

“Unified Services Assurance) worth USD 9M.

• COLLABORATIVE, TEAM PLAYER & CROSS-FUNCTIONAL SUCCESSES IN MY 18 YEARS OF

LEADERSHIP EXPERIENCE: I have been known to step up or successfully arbitrate issues or resolve cross functional gaps as well as manage major clients concern, to name a few (1) In my Telco exposures, I was able to plan, justify and transition infra and network capabilities in IT to Telco engineering and operational groups that enabled smooth knowledge transfer and paved the way to market expertise and services to Telco corporate clients, (2) collaborated with marketing, business development and sales team, in Philippine Dealing Systems, which eventually launched the virtualized IT infra financial delivery platform, 7 months into my first year with the company and in which previous IT leaders have failed to do, (3) Spearheaded the

negotiations that salvaged client relations in Huawei and IBM, resolved issues “out-of-scope” definition agreements and “delivery issues” resolutions, respectively and 4) still capable of providing solutions in a very limited, sole contributor’s role, in Yondu Inc when I successfully spearheaded development of a highly critical messaging integration exchange mandate in Globe, collaborated with Enterprise, Design and Operations team.

Traits:

• Eclectic style of management (Strategic and/or Operational, Application and/or Infrastructure) • Maturity level is very high given the number of years that I have in technology management, be it in local, outsourced, regional or global technology and services coverage’s

• Quickly adapts to either local or multinational corporate culture, given my leadership successes in Coke,

Verizon, IBM and Huawei.

• Can work with a very lean or very large number of technical/professionals. Or structured, traditional or

matrix organization structure.

• Responsible and highly driven hence, successfully managed projects ranging from P1M to P250M worth as

well as handled improvement initiatives that raised IT and technology matrixes, such as in system and

network availability and efficiencies (turnaround time, implementation completion time, MTTR, etc.) to

technology solution deliveries (automation, “tier-ing” vs. layered security, build vs. product, monolithic vs.

micro-services, etc)

• Exposed and competent in multinational / cultural corporate culture

• Very well experienced in recruitment and resource management and development.

Qualifications / Skills /

Competency

Years of

Experience

Proficiency (1-5)

Last Year Used

Strategic Thinking

11+

4

2020

People / HC Resource /

Organization Development & Management

15+

5

2018

Vendor, Contract or Service

Management

12+

5

2020

Transition and Transformational Management

10 + years

5

2020

Solution Architect / IT- Business Alignment (Program / Process Management)

11+

4

2020

Project and Delivery Management

15+

5

2020

Multilevel Helpdesk Structure, Services Delivery and Operations

13+

5

2015

Security Build / Operations / Compliance

8+

4

Compliance – 2018

Sec Build and Oper – 6 years ago

Risk Management

15+ years

5

2018

Business Development and Marketing

2 years

3

2023

IT O&M for Telecom, Network, Infra, DC, App and Network

Support

13+ years

5

4 years ago (2013)

ETOM, COBIT, ITIL (Foundation and OSA), ITSM and ISUP

18+ years

5

2020

Employment History:

● Bridgeway Technologies -June 2021 to July 2023

Position: Business Unit Head for Security Solutions

Job Description:

Created and Maintained Business Revenue Stream / Opportunities while also incorporating office policies and procedures

Actively Monitor Project Goals and Account Management. Train and Mentor Sales Staff

Actively Strategize, Analyze Market Trends & Assist in Qualifying Opportunities

Product Development, Pre-selling, Project and Services Delivery Management

● Yondu, IT Solutions Company -Oct 2019 to July, 2020

Position: Solution Architect – Project-Based Co-terminus

Job Description:

Built and integrated information systems which met the company’s needs as well as assessed the systems

architecture currently in place while working with technical staff to recommend solutions to improve it.

Resolved technical problems as they arise and provided supervision and guidance to development teams.

Continually researching current and emerging technologies and proposing changes where needed.

Informed various stakeholders about any problems with the current technical solutions being implemented and assessing the business impact that certain technical choices had.

Provided updates to stakeholders on product development process, cost and budget

● Bridgeway Technologies -Nov 2018 to Sept 2019

Position: Business Development Consultant - Freelancing

Job Description:

I’m responsible for Pre-Sales, Sales, Delivery and Revenue Collection of the company's Enterprise Medium and Large Accounts, IT Business Unit

Power brokering. Find potential business through my executive personal network.

● HUAWEI Inc -May 2016 to Nov 2018

Position Title: IT Project Director (Integration Solutions and Delivery “PM”) – Long Term project based arrangement, “AT-WILL”

Job Description:

I’ve led PMO for all IT specific product and services for Telco accounts.

Responsible for reviewing solutions from project and delivery perspective

IT services and project management and delivery from early engagement to handover phases. Ensure group’s profitability from people, delivery, P&L management

Complied with all governance requirement of clients including IT security compliance

• IBM Philippines - October 2014 to August 2015

Position Title: Senior Service Delivery Lead / Sr Services Manager

Job Description:

Led the service group with 140 plus headcount covering all IBM accounts (10 plus) and overall leader in delivery management of HelpDesk / Service Desk (SD) framework standards.

Over-all performance manager and responsible for running the SDD business and manager for Problem and Incident Manager across delivery towers, under IBM Global Services Outsourcing company.

Conducts e2e service delivery and assurance form Engagement and Solution, Implementation and Transition & Operation, CPI and Transformation. Implemented CSI (Consulting and Systems Integration) methodologies

Leads Services Integration Services as well as Optimized Services towers, for the SDD services

I was aligned to handling all towers in IBM – ISD until a change of organizational and business structure transpired.

• Verizon Communications Phils., Inc. - Jul 2008 to Sep 2013 (Retired)

Position Title: Manager, Service Delivery Then Service Assurance

Job Description:

In my first 3 years, I was responsible for e2e telecom managed service client delivery, which covers planning/engineering and project management.

I’ve successfully managed 2 provisioning and helpdesk centers in the Philippines and n India which supports the department’s delivery services, globally. My department was primarily responsible for client services support in all regions outside of the US (EMEA and ASIA).

Leads, local leaders and managers on organization’s transitional and transformational initiatives such as in-sourcing to off-shoring to outsourcing

Last 2 years, I was reassigned to help manage the most critical group in the Network Operations Division. Responsible for service assurance services from; service desk, event, fault, incident management and problem/escalation Management as a NOC Manager.

I was also engaged / part of critical projects, covering cross functions improvements or initiatives, like E2Ei, Scorecards, FAI to name a few

Members of the local management team that help enforce policies, directions or executive level mandates coming from the head office based in the US.

• Philippines Dealing Systems Holding Corporation - Mar 2005 to Jul 2008

Position Title: IT Connectivity and Helpdesk Head (AVP)

Job Description:

Responsible for designing, planning, building and managing the company's technology infrastructure systems and strategies which includes Telephony, Voice Recording, Network, Back end, Administrative Server System running on UNIX and Windows OS and Security systems. Position was reporting directly to the IT Vice President.

Responsible for IT infrastructure strategies and always makes sure that other company services are delivered with the customer satisfaction in mind be it internal or external. Organization comprises of 4 departments (, Support “Second Level”, Service Desk and Connectivity / Infra).

Responsible for formulating and enforcing, policies for IT services for internal users and service level agreements in IT connectivity, application and desktop support services for the company's external clients.

• PAGS Terminal Inc (A FRAPORT - PIATCO COMPANY) - Oct 2002 - Jul 2004

Position Title: Business System Strategy and IT Head (AVP)

Job Description:

Primarily responsible for the delivery of all administrative turnkey systems supporting the airport operations, namely, SAP system running FI-CO, MM, PM and SD, Building Management Systems (BMS), LAN(Cisco), Database(AODB / Oracle) and Car Park Systems.

The position was directly reporting the company's Director of Operations, headed by a FRAPORT employee (Mr. Aydin).

Developed Disaster Recovery Plan (outsourced approached) and ensured effective communication and team work through process buildup/enhancement in coordination with the local (Piatco) and investor (Fraport) leaders / executives.

Planned, controlled, reviewed and monitored IT services operations, which comprises of operating and capital budget of the group and company’s overall expenses in telecommunication, networking and desktop operations.

• Coke then San Miguel Information Technology Services - Oct 2000 - Oct 2002

Position Title: Telecommunication & Desktop Manager then IT Infrastructure Lead Consultant Job Description:

As the Telecommunication & Desktop Manager in Coke

Managed the performance & compliance of all third-party service providers for telecommunications, networking (WAN/LAN) & desktop computing against service agreements entered into by the company.

Philippine IT Operations representative to the governance team that made sure that all infrastructure related initiatives were aligned to the regional CCA (Coca-Cola Amatil) directives.

Planned, led and organized a motivated team of CCPI Personnel & third-party providers responsible for the complete voice/data network infrastructure needs of the company for its day-to-day operations.

Analyzed, researched, recommended and implemented projects for improvements based from existing technology in place, technology trends & industry innovations. Planned, justified and evaluated manning requirements of the group that ensured sufficient skilled manpower resources were in place for our group’s services.

Coordinated, prepared and communicated all project issues, status & plans to support other sections projects and undertakings. Reviewed, recommended and implemented standards policies and procedures on telecommunications, networking and desktop computing

Planned, controlled, reviewed and monitored operating and capital budget of the group and company’s overall expenses in telecommunication, networking and desktop operations.

As a Consultant in San Miguel IT Services

I was tasked to integrate all infrastructure system of all newly acquired companies from network to server to “management” systems under CSI (Consultancy and Systems Integration) services.

● 1991 – 2000

(1991 – 1993)

I’ve worked in ICS as an installation engineer who installs desktops, server, network and packaged software as well as, support clients on server and NOS administration.

(1993 – 1995)

I’ve worked in San Miguel Corporation Beer Division as a Sales Information System implementation engineer for a year and a half, administering UNIX server systems.

(1995 – 2000)

Recommended to be a Technology Manager in R&D after successfully leading the BayanTel-IT Network Services team in providing excellent

Education Background:

Bachelor's/College Degree of Engineering (Computer/Telecommunication): Graduation Year: 1991 POLYTECHNIC UNIVERSITY OF THE PHILIPPINE Show

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