Customer Service Technical Support
Resume:
Stacey Price
Problem Solver with Technical Support, Legal Document and Customer Service background
Blacklick, OH
************@*****.***
Experienced Professional with an expansive skill set consisting of Customer Relations, Personal Safety, and Retail Operations.
The essence of my occupation is focused on providing an expert and genuine level of care while empowering clientele through attentiveness, with product and service education. Always motivated to learn new processes, I believe in standing on integrity and mutual respect. Authorized to work in the US for any employer
Work Experience
Owner/Operator
L L Price Protection and Security - Columbus, OH
November 2016 to Present
• Provide customer care in the retail of self defense products including but not limited to:
• Order inquiries, product availability, sales and returns
• Maintain electronic operations data including sales records and tax information
• Market the brand via personal interfacing, social media and Business-to Business marketing
• Website Design and Maintenance
• Research and Development
Night Shift Supervisor
PLS Financial Services - Columbus, OH
March 2022 to December 2022
• Maintained Customer Service within the store
• Established genuine relationships with customers and coworkers
• Met and exceeded store sales goals
• Supervised and trained Customer Service Representatives
• Maintained cash drawers
• Completed cash transactions
• Resolved customer complaints
• Maintained a clean and neat store and workspace
Security Patrol Officer
Inter-Con Security Systems - Hilliard, OH
November 2021 to February 2022
• Property access control
• Protection of digital data
• Site patrol
• Verify client identity
• Search for and detect contraband
• Use of walk through metal detector and wand
Security Officer
Anchor Security and Logistics - Columbus, OH
August 2021 to November 2021
• Property and site patrol
• Building monitoring
• Retail security
• Active theft deterrence
• Write and submit hourly reports
• Driving posts
Security Guard
Brosnan Risk Consultants - Columbus, OH
August 2020 to August 2021
• Premise and Egress/ COVID-19 safety measures
• Provide an alert presence to deter theft
• Monitor CCTV screens and alarm panel
• Report to work on time / all the time
• Customer focus / Engagement
• Foot patrol and code scanning of store interior
• Vehicle patrol
• Internal asset protection
Customer Service/ Store Phone Operator
Best Buy - Columbus, OH
August 2018 to April 2019
• Provide phone support for internal leadership and all Columbus district Best Buy stores
• Answer, screen, and direct customer calls
• Technical troubleshooting
• Schedule customer appointments for Geek Squad
• Use digital tools and resources to resolve customer issues and complaints
• Advise callers of product availability and weekly store promotions
• Review and pass departmental e-learning courses
• Fill in at Checkout and Store Pickup
Part Time Sales Associate
L Brands/ Bath & Body Works - Columbus, OH
March 2017 to November 2017
• Execute and deliver the Bath and Body Works sales model.
• Meet and or exceed shift sales expectations
• Engage customers while suggesting and demonstrating products
• Enroll consumers into the Bath and Body Works loyalty program
• Replenish shelves and displays
Software Asset Management/ Customer Service Representative III ATR International, Inc. - Sunnyvale, CA
June 2014 to December 2014
• Interact with Clients and Internal Partners via Telephone, Email, and MS Lync Instant Messaging
• Provide Technical Troubleshooting for client Software Installation Systems via ITSM tickets
• Issue Software Assets in Compliance with Abbott Nutrition's IT Policy
• Compile Computer Asset Reports for Analysis on MS Excel Spreadsheets
• Direct Clients through the Software Installation Process from Order to Install Customer Care Representative
AT&T Sales and Mobility Contact Center - Grayson, KY April 2012 to July 2012
• Navigated through 10 or more Operating Systems while assisting customers
• Upgraded and Marketed a variety of products to eligible customers, including but not limited to:
• U-Verse TV, Internet, and Home Phone, Wireless phones and Plans, Wireless Features, and International Services.
• Maintained a professional demeanor and appearance Data Entry Assistant
Angel Computers - Portsmouth, OH
October 2008 to November 2009
• Operated alphanumeric keypad to transmit data from a source document to a computer systems database
• Verified accuracy and made appropriate corrections in case of error message.
• Performed some telephone work answering client inquiries and job submissions
• Maintained paper records to be submitted to management at the close of day
• Performed general clerical duties as directed
Education
Associate in Paralegal Studies
Colorado Technical University - Colorado Springs, CO May 2010 to August 2011
High School Diploma in Spanish I-III; College Preparatory Portsmouth High School - Portsmouth, OH
August 1989 to May 1993
Skills
• Microsoft Office (10+ years)
• Database Management (8 years)
• Computer Skills (10+ years)
• Sales (8 years)
• Receptionist (5 years)
• CRM (4 years)
• CSR (10+ years)
• Product Demos (7 years)
• Operating Systems (10+ years)
• Retail Management (7 years)
• Upselling (10+ years)
• E-Commerce (10+ years)
• Business Development (7 years)
• Customer Service (10+ years)
• Software Troubleshooting (7 years)
• Proofreading (10+ years)
• Security (3 years)
• CRM software (7 years)
• Guest services (10+ years)
• Computer literacy (10+ years)
• Microsoft Excel (7 years)
• Word processing (10+ years)
• Data entry (8 years)
• Salesforce (7 years)
• Negotiation (5 years)
• Learning Technology (4 years)
• Help Desk (4 years)
• Time management (10+ years)
• Experience working with students (2 years)
• Public relations (10+ years)
• CCTV (1 year)
• Driving (10+ years)
• Hospitality (10+ years)
• Documentation review (10+ years)
• Cash management (10+ years)
Links
http://www.llpriceprotection.org
Certifications and Licenses
Driver's License
August 2021 to April 2025
Assessments
Management & leadership skills: Impact & influence — Proficient April 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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