Entry-Level IT Specialist-Remote Ready, Veteran-Affirming

Ike Victor Ezeani

Home 301-***-**** Cell: 301-***-****

*********@*******.***

Professional Summary:

Retired, but I had over 6 years of solid experience in information technology in the areas of

PC Technician, Desktop Support, Helpdesk and Call Center environments.

Core Skills:

Desktop Support/Helpdesk Support/User Support

Problem resolution: Hardware/Software.

PGP Encryption

MS Office Suites/365/Cisco VOIP

Remedy, Magic, CA, ticket tracking applications

MS Active Directory/Domain account administration

Effective communication: verbal and oral

EDUCATION & TRAINING:

MBA Business Administration University of the District of Columbia

BS Information Systems University of the District of Columbia

DBA Oracle Unisoft Technologies, Inc.

CNA Novell Netware Unisoft Technologies, Inc.

DIPLOMA Medical Billing US Career Institute, Inc.

A+ Certification eligible ITC Technologies, LLC

Certification A/V Systems installation Lightspeed Technology

Relative Experience:

Lomack Primary Care

Desktop Support/Billing

November 2018 to Date

Tasked with network & systems abnormalities.

Scrubbing medical bills.

Systems maintenance & patching of software

Virus enhancement & updates

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