Business Analytics & IS Professional in Healthcare Operations

Nancy Onyegbule

Prosper, TX M: 248-***-**** **************@*****.*** www.linkedin.com/in/nancy-onyegbule-59486113b4

Business Administration graduate in Information Systems with experience in customer engagement and business analytics. Skilled at building relationships, identifying customer needs, and communicating value-driven solutions in fast-paced environments. Proven ability to translate complex information into clear insights for diverse audiences. Background in healthcare operations and field marketing strengthened my communication, problem-solving, and stakeholder collaboration skills. Eager to contribute to business growth, client engagement, and pipeline development within a dynamic sales organization.

EDUCATION

University of Toledo Toledo, OH

Bachelor of Business Administration May 2025

Major: Information Systems; Minor: Management

Relevant Coursework: Systems Analysis and Design, Business Analytics and Data Visualization, Negotiation and Conflict, Database Management, Pharmacy Operations and Technology

TECHNICAL SKILLS

Product & Business Analysis: Product Discovery, Requirements Gathering, User Story Development, Workflow Analysis, Process Mapping, Stakeholder Communication, Data-Driven Decision Making

Data & Analytics: SQL (Joins, Stored Procedures, Functions), Power BI (DAX, Data Modeling), Tableau, Excel (Pivot Tables, VLOOKUP, Formulas)

Tools & Platforms: Jira, Azure DevOps, ServiceNow, Visio, SharePoint, Microsoft Office Suite, Salesforce CRM (familiarity)

Technical Foundations: Python, SQL Server, Oracle, SDLC (Agile, Scrum, Waterfall)

CERTIFICATIONS

Pharmacy Technician Certification Board: (CPhT #30137532) since 08/2020

Licensed Pharmacy Technician - Michigan (#530-***-****) & Texas (#396764)

WORK EXPERIENCE

Baylor Scott & White Medical Center Frisco at PGA Parkway Frisco, TX

Overnight Inpatient Pharmacy Technician Dec 2025 – Present

●Prepared sterile IV medications using a septic technique while supporting inpatient pharmacy operations.

●Processed medication orders, restocked Omnicell’s and delivered medications to patient care units, efficiently, and accurately

●Maintained inventory tasks including cycle counts, medication recalls, expiration checks, and supply replenishment.

●Collaborated with pharmacist and healthcare staff to support safe medication preparation, distribution, and workflow operations.

Trinity Health Oakland Hospital Pontiac, MI

Inpatient Pharmacy Technician Apr 2023 – Dec 2025

●Collaborated with pharmacists, nurses, and healthcare staff to ensure accurate medication distribution in a high-pressure hospital environment.

●Built strong professional relationships across departments to support efficient healthcare delivery.

●Maintained strict attention to detail while managing medication preparation and controlled substance reconciliation.

●Mentored new pharmacy technicians and students, strengthening communication and training capabilities.

Innovative Client Connections, Inc, Southfield, MI

Field Marketing Sales Representative Feb 2022 – Apr 2022

●Engaged directly with customers in high-traffic retail environments to promote energy services and generate new client enrollments.

●Communicated product value propositions and educated consumers on cost-saving energy solutions.

●Built rapport with prospective customers and addressed questions to guide purchasing decisions.

●Consistently represented brand partners with professionalism while supporting customer acquisition goals.

●Collaborated with team leadership to refine outreach strategies and improve engagement outcomes

Costco Pharmacy Livonia, MI

Retail Pharmacy Technician Apr 2022 – Feb 2023

●Delivered customer-focused service in a high-volume retail pharmacy environment, addressing patient questions and resolving issues.

●Collaborated with pharmacists and staff to ensure efficient prescription fulfillment and service delivery.

●Managed inventory and workflow coordination while maintaining high service quality standards.

PROJECTS

Helpdesk Ticketing System Design & Analytics Dashboard Jan 2025 – April 2025

Systems Analysis and Design SQL Power BI Excel

●Led the design of a helpdesk ticketing system by translating user needs into functional requirements, workflows, and use cases.

●Built a Power BI analytics dashboard using SQL data to analyze ticket trends, response times, and service bottlenecks.

●Applied Agile and Waterfall SDLC principles to guide system documentation, feature planning, and iteration.

●Presented data insights through dashboards and visualizations to support operational decision-making.

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