| Resume alert | Resumes 11 - 20 of 61 |
Telecommunications Specialist Dominion Energy
Midlothian, VA
... Cavalier Telephone Supervisor, Internet Service Support Helpdesk July 2006 – May 2007 ●Maintain inbound call-to-call abandonment ratio and manage employees of call center to ensure they are handling calls appropriately and in a timely manner. ... - 2021 Sep 27
... Cavalier Telephone Supervisor, Internet Service Support Helpdesk July 2006 – May 2007 ●Maintain inbound call-to-call abandonment ratio and manage employees of call center to ensure they are handling calls appropriately and in a timely manner. ... - 2021 Sep 27
Desktop Support Public School
Chester, VA
... Help Desk Technician Estes Express Lines - Richmond, VA January 2018 to November 2019 Supported logistics team helpdesk via technical support and troubleshooting ● Tracked Data through Excel spreadsheet and tickets ● responded to software issues ... - 2021 Apr 14
... Help Desk Technician Estes Express Lines - Richmond, VA January 2018 to November 2019 Supported logistics team helpdesk via technical support and troubleshooting ● Tracked Data through Excel spreadsheet and tickets ● responded to software issues ... - 2021 Apr 14
Engineer Network
Henrico, VA, 23238
... Monitored and responded effectively to requests received through helpdesk ticketing system. Provides technical support to end users and maintains overall functionality of and other networks. Install, upgrade, and configure network printing, ... - 2020 Dec 31
... Monitored and responded effectively to requests received through helpdesk ticketing system. Provides technical support to end users and maintains overall functionality of and other networks. Install, upgrade, and configure network printing, ... - 2020 Dec 31
Manager Media
Richmond, VA
... aesthetic, and outreach - Responded to customer service inquiries, photographed events, researched guest lecturers IT Helpdesk Associate Jan 2014 - Mar 2016 UVA Law School Charlottesville, VA - Managed Law building’s hardware and software - ... - 2020 Nov 13
... aesthetic, and outreach - Responded to customer service inquiries, photographed events, researched guest lecturers IT Helpdesk Associate Jan 2014 - Mar 2016 UVA Law School Charlottesville, VA - Managed Law building’s hardware and software - ... - 2020 Nov 13
IT Service Specialist
Glen Allen, VA
... Identifying process improvements and authoring technical documentation for streamlined helpdesk processes and procedures. Deploying PCs, printers, phones, and operating systems to end users configured to security and compliance specifications. ... - 2018 Oct 18
... Identifying process improvements and authoring technical documentation for streamlined helpdesk processes and procedures. Deploying PCs, printers, phones, and operating systems to end users configured to security and compliance specifications. ... - 2018 Oct 18
Desktop Support Active Directory
Henrico, VA, 23231
... 2008, 2012 Mac OS X 10.9.5 Ticketing Systems: R emedy Tracking System, Peregrine Service Center, Support Magic, Advanced Helpdesk, Clarify, BMC, HPSM, Sharepoint Service Desk Languages: JCL, MVS, AIX, UNIX Applications: MS Internet Explorer (6.0,7.0 ... - 2018 Jul 06
... 2008, 2012 Mac OS X 10.9.5 Ticketing Systems: R emedy Tracking System, Peregrine Service Center, Support Magic, Advanced Helpdesk, Clarify, BMC, HPSM, Sharepoint Service Desk Languages: JCL, MVS, AIX, UNIX Applications: MS Internet Explorer (6.0,7.0 ... - 2018 Jul 06
Security Information
Richmond, VA
... IT Helpdesk Specialist Oct 2011- Sept 2013 MANAV consulting Group, Inc Virginia Provided support for application software installation and use. Act as an advocate for the office in the resolution of any and all computer-related problems or issues. ... - 2018 Feb 04
... IT Helpdesk Specialist Oct 2011- Sept 2013 MANAV consulting Group, Inc Virginia Provided support for application software installation and use. Act as an advocate for the office in the resolution of any and all computer-related problems or issues. ... - 2018 Feb 04
Project Management Customer Service
Mechanicsville, VA, 23116
... manage work study budgets Eliminated Helpdesk backlog; instituted a 24-hour response turn-around Established Student Helpdesk and “Get Connected” student move-in programs Acted as the technical consultant to the Randolph-Macon College ... - 2017 Dec 13
... manage work study budgets Eliminated Helpdesk backlog; instituted a 24-hour response turn-around Established Student Helpdesk and “Get Connected” student move-in programs Acted as the technical consultant to the Randolph-Macon College ... - 2017 Dec 13
Director IT Service Management
Richmond, VA
... • Structured delivery of existing IT Outsourcing services (Infrastructure Hosting, Exchange Hosting, Helpdesk Services). • Enabled Sales to build a sales pipeline and win contracts. • Turned existing IT Services into well-defined Products. ACCOUNT ... - 2017 Nov 22
... • Structured delivery of existing IT Outsourcing services (Infrastructure Hosting, Exchange Hosting, Helpdesk Services). • Enabled Sales to build a sales pipeline and win contracts. • Turned existing IT Services into well-defined Products. ACCOUNT ... - 2017 Nov 22
Microsoft Office Technical Support
Chester, VA
... DSCR (March 2012 – October 2015), Richmond, VA Helpdesk Technician Provided laptop, printer, and softphone support for over 3,000 users while solving performance problems related to internet and VPN connectivity. Resolved user issues involving ... - 2017 Oct 20
... DSCR (March 2012 – October 2015), Richmond, VA Helpdesk Technician Provided laptop, printer, and softphone support for over 3,000 users while solving performance problems related to internet and VPN connectivity. Resolved user issues involving ... - 2017 Oct 20