Faiztalab Safi

Richmond, VA ***** C: 804-***-**** E: adi2i0@r.postjobfree.com

Summary

Expert engineer with years of experience maintaining and improving network system. Certified to work with Cisco systems. Effective communicator who works closely with colleagues to understand and implement security needs. Dedicated professional who finds creative solutions to prevent network security breaches. Excellent manager who encourages teamwork and ensures engineering staff have the necessary resources to maintain networks.

Citizenship status:

Permanent Resident of the United States (Green Card Holder)

Citizenship application is in process

Certifications

MCSA Certified: Windows Server 2012

CCNA Certified

CCNP Certified (Enterprise)

Palo Alto (PCNSE Certified)

CCNP Security - In progress

ASA Firewall – In Progress

Skills

Switches, Routers and APs configuration

Nexus Switches configuration

Cisco Meraki MS Switches and Access Points

Wireless Technology

VMWare

Staging Network equipment such as Switches and Access Points.

Software installations and troubleshooting issues.

Firewall configuration

Ticketing Systems Service Now, Remedy 2000, Webhelp and Techhelp.

Active Directory account modifications, resets and unlocks

Printer installations and troubleshooting issues.

Mobile device troubleshooting (iPhone, iPad, Blackberry, Samsung Galaxy)

Operating Systems - Win XP, 7, 8, 10 and Mac OSs

Microsoft Office suites - 2003/2007/2010/2013/2016/365

Experience

NOC NETWORK TECHNICIAN 11/2019 to Current

Disys Solutions Inc - Ashburn, Virginia

Ability to work in multiple NOC Monitoring tools such as SolarWinds, Cisco Prime, FirePower Management Center, Cisco Meraki Dashboard, PRTG Network and Schneider Electric.

Network troubleshooting and fault analysis; hardware troubleshooting and repair.

Configuring Cisco Meraki Access points.

Staging Network equipment such as Switches and Access Points.

Maintains desktop software license management and inventory control.

Processes all support requests within SLA and following procedural requirements.

Performs initial investigation and/or troubleshooting of system and network issues to determine root.

Thoroughly documents step taken to resolve incidents.

Opening TAC case with Cisco in some cases.

Configuring Switches and Access Points for Projects.

Cisco Meraki Switches and APs configuration

Working on multiple Ticketing Systems such as Service Now, WebHelp, Techhelp and Remedy 2000.

Environment: CISCO Routers 900 Series, 1000 Series, 2000 Series, 500 Series and more.

CISCO Switches: Catalyst 9200, 9300, 9400, 9500, 4500, 3650, 2960 and more.

NETWORK TECHNICIAN 06/2018 to 12/2018

Apex Systems/ Wells Fargo - Richmond, VA

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Install and configure wireless networking equipment Switches, Routers and APs.

Update tickets in Remedy Ticketing system.

Respond to queries either in person or over the phone.

Provides technical and operation support in the installation for network, LANs/WANs and telecommunications equipment and systems.

Activates/deactivates network lines according to established schedules.

Tests and analyzes elements of network facilities (power, communication machinery, software lines, modems, and terminals).

Provides on-site end-user training on system operation, maintenance and limited troubleshooting.

Configuration of switches such as 9200, 9300, 9400, 9500, 4500, 3650, 2960

NETWORK ENGINEER 12/2007 to 12/2013

Contrack Internaiontal Inc, (US based Company) Kabul Afghanistan

Administers systems and servers related to district networks

Email systems, accounts, print queues, IP assignments, computer labs, classroom computers, etc.) for the purpose of ensuring availability of services to authorized users.

Maintaining the Network, Securing the Network and Upgrading the Network.

Designs computer networks, physical and logical network infrastructures, servers, etc...

Internet, Intranet, web mail, FTP servers, etc.) for the purpose of ensuring effective and efficient operating systems.

Analyze and resolve technical problems for established network.

Firewall configuration (ASA)

Plan, test, recommend, and implement network, and workstation hardware and software.

Troubleshoot and resolve network production problems.

Provides technical and operation support in the installation for network, LANs/WANs and telecommunications equipment and systems.

Provides on-site end-user training on system operation, maintenance and limited troubleshooting.

Installed Hardware/Software Components.

Environment: Cisco Router ISR4221, 2911, 3845.

OWNER 02/2014 to 12/2015

IQRA TECHNOLOGY/ Kabul Afghanistan

Design and Develop an IT procedure/manual organize and conduct trainings pertaining to the use of internet and computer.

Establish and maintain a reliable and useful communications system.

Online and on Phone call troubleshooting.

Providing Internet Services as per the request.

Supply of IT related equipment to the customers.

NETWORK TECHNICIAN 05/2006 to 12/2007

Development and Ability Organization, DAO

Diagnosed software, installed updates or new software and removed malicious programs.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Monitored and responded effectively to requests received through helpdesk ticketing system.

Provides technical support to end users and maintains overall functionality of and other networks.

Install, upgrade, and configure network printing, directory structures, security, software, and file services.

Proficiently diagnosed software, installed updates or new software and removed malicious programs.

Education and Training

Maryam University Kabul Afghanistan:

Bachelor's Degree in Information Technology

References

REFRENCES: Will be provided upon request.

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