Desktop Support Public School

Paul Minto II

Chester, VA

****.*********@*****.***

Authorized to work in the US for any employer

Work Experience

Vaccine Access Coordinator

Envera Health - Richmond, VA

March 2021 to Present

• Coordination and development of safety and sanitation goals

• Coordination of vaccination dates and reception

• Ensuring customer satisfaction

• Answering insurance agents questions in regards to medical benefits IT Specialist

Technology Integration Group (TIG) - Richmond, VA

February 2020 to December 2020

Conduct data Installation and enrollment of new hardware assets for Richmond area schools. In addition to hardware installation I am also responsible for software installation and trouble shooting.

• Handling imaging of software for D.C. public school system, via software installation.

• IT coordination

• Information Technology Asset Management and deployment for the Richmond public school system.

• Conducting quality assurance before asset deployment.

• Webcam installation and troubleshooting for Henrico public school district.

• Account creation and management via Typhoon.

• Asset tracking and accounting via Typhoon.

• Hardware/software trouble shooting and installation. Help Desk Technician

Estes Express Lines - Richmond, VA

January 2018 to November 2019

Supported logistics team helpdesk via technical support and troubleshooting

● Tracked Data through Excel spreadsheet and tickets

● responded to software issues concerning system updates and management by troubleshooting. Technical Support

Hosted Records - Springfield, VA

November 2017 to November 2018

of the tech support group.

● Coordinated with appropriate service representatives to identify alternative solutions to upgrade intranet/network.

● responded to technical issues via tickets.

● Worked with the procurement department to provide up to date security and document encryption. Office Administrator

IT Specialist Metis Solutions, LLC - Arlington, VA November 2016 to November 2017

Research, analyzed and performed root cause(s) analysis associated with customer complaints.

Analytical support included; developing situational understanding and educating "need to know parties,

" assessment of outcomes to various client resolutions about technology/security issue.

Ownership and roll-out of resolutions to include partnering with leadership to implement project/ solution plans.

● Direct/autonomous customer support - ownership of client experience and quality assurance. Developed plans specific to customer accounts leveraging subject matter expertise from multiple operational areas, tools and resources.

● Managed roll out of resources based on specific Task Order instructions. Tech Support Support AEM

Springfield - Springfield, VA

April 2015 to June 2016

Developed, established, implemented, and maintained plans, schedules, controls, charts, instructions, and procedures related to the Integrated Logistics Support (ILS) - Shipping and tracking system

● Full cycle delivery administration - managed and planned the implementation of hardware and software updates in accordance to management's needs.

Account creation and management, backend user support and analysis Education

Certification in Cyber Security

New Horizons - Richmond, VA

February 2020 to Present

Bachelor's in Political Science

Old Dominion University

November 2012

Skills

• Microsoft Office Suite (high proficiency with Excel)

• ADOBE Suites to include Artist Products; Illustrator and Paint

• Deltek/Costpoint

• ADP Reporting

• Asset Management

• Records Management

• Desktop Support

• Microsoft Windows

• Project Implementation

• Help Desk

• Computer Networking

• Troubleshootig

• Technical Support

Certifications and Licenses

Driver's License

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