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IT Service Specialist

Glen Allen, VA
October 18, 2018

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**** **** **** ******, ********, VA 23223



Results-oriented technician seeking a position in an organization where I will utilize my exceptional technical, analytical, communication, and customer service skills to maximize productivity.


Printer Foundations Computer Networking

Computer diagnostics and repair Virus and spyware removal Hardware support and troubleshooting Microsoft Office Active Directory Windows XP, Vista, 7, 8, 10



PC Network Technician Shreveport, LA 2016 - Current Creating user accounts, security groups, assigning permissions, and deploying client workstations to network.

Providing network, desk-side, and remote, technical support for 500+ users. Maintaining network mainframe infrastructure for three sales and distribution plants in North Louisiana. Sustaining connectivity between host systems, including native operating system protocols, TCP/IP, NETBIOS, and peripheral sharing devices through NFS. Identifying process improvements and authoring technical documentation for streamlined helpdesk processes and procedures.

Deploying PCs, printers, phones, and operating systems to end users configured to security and compliance specifications.

Switching multiple departments from a legacy network to CONA network. Troubleshooting and installing LAN-WAN environments. Recording information regarding PCs, monitors and printers to maintain proper inventory records. ASCEND COMPUTING LLC

Field Service Technician Bossier City, LA 2014 - 2016 Coordinated with Dell service for service repairs on equipment. Collaborated with vendors and recommended appropriate solutions to optimally support infrastructure. Troubleshot and installed LAN-WAN environments.

Maintained requisite technical competence to support the hardware and software. Prepared user instructions and provided one-on-one training F2ONSITE

Build Room Technician Overland Park, KS 2014 - 2014 Diagnosed systems and upgraded hardware as needed for Windows 7 installation. Performed onsite repair and imaging of company desktop and laptop inventory with Windows 7. Loaded software, applications and operating systems in compliance with client specifications. Entered new computers into Active Directory.


Cable Technician Shawnee, KS 2013 - 2014

Installed residential cable televisions, high speed internet and digital telephones. Installed network interface units and cables from the cable taps to residential homes. Tested and troubleshot cable to ensure efficient operation. Installed RG6, RG11 and RG59 cables and corresponding connectors. COMPUCOM SYSTEMS INC

Field Service Technician Lawrence, KS 2012 - 2013 Maintained, troubleshot, and repaired computer systems, hardware and computer peripherals. Upgraded or replaced hardware and software systems. Supported and sustained user account information including rights, security and systems groups. Trained employees to effectively operate new IT infrastructure. Led major POS system and network upgrades for national clients including Walgreens and State Farm. THRO'S COMP

Computer Support Technician Bronx, NY 2006 - 2011 Built and repaired networks, client databases, and computer systems to improve speed, reliability, and efficiency of operation.

Performed detailed inspections on software and hardware to diagnose and resolve issues at the root. Established network policies and procedures.

Executed the configuration of client PC's with a variety of software. EDUCATION

ASSOCIATE Applied Science Computer Information Systems Bronx Community College

Bronx, New York June 2006


Dell Certified Systems Engineer

Foundation 2013 Alienware

Foundation 2013 Desktops

Foundation 2013 Portables

Foundation 2013 Ruggedized

Microsoft Windows 8

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