Director IT Service Management

Armin Hartmann - * Dover Place, Richmond, VA ***** 804-***-**** (mobile) - *****.********@*****.*** pg. 1

Armin Hartman

SUMMARY Highly skilled IT Leader and IT Service Management Professional with solid expertise in IT Management and Outsourcing, Account & Project Management, and Enterprise Application & Global Manufacturing Systems. Strong professional skills and background extends to Supply Chain systems implementation in Global Manufacturing environments and full cycle ERP (SAP) implementation experience. Extensive international experience leading teams and building strong relationships with project teams, stakeholders and executive management. Persistent focus on the customer and the outcome delivering functionality through architecture, development, design, implementation and testing. Entrepreneurial experience includes founding and establishing of two businesses and performing consulting around establishing a US subsidiary. Strong people skills and extensive knowledge around large enterprise applications (ERP, MES, SCM) including the ability to communicate with all stakeholders from business, IT and executive management. Fluent in German and English.

SKILLS Account and Project Management of multi-million dollar annual revenue Customer portfolio

Expertise in Operational Management of IT Outsourcing relationships from Implementation to Sun-Set

Implementation of complex enterprise systems in global environments from architecture through development, design, implementation and testing

Hands-on ERP, supply chain & manufacturing execution (SCM & MES) expertise in fast paced global environments

Entrepreneurial perspective with focus on customer satisfaction and improving the bottom line

Turning software and data into actionable information and IT Solutions

Experience in fire-fighting as well as in setting and executing on strategic objectives

Turn-Key vision from business requirements to IT solutions

Understanding and influencing new direction

ITIL Foundation Certified (September 2013)

CAREER EXPERIENCE

FREUDENBERG IT Oct. 2008 - Present

DIRECTOR ITO DELIVERY AMERICAS Jan. 2013 – Present

• Member of a small team growing ITO business from $8 million to about $15 million annual revenue.

• Structured delivery of existing IT Outsourcing services (Infrastructure Hosting, Exchange Hosting, Helpdesk Services).

• Enabled Sales to build a sales pipeline and win contracts.

• Turned existing IT Services into well-defined Products. ACCOUNT MANAGER Nov. 2009 - Present

Armin Hartmann - 1 Dover Place, Richmond, VA 23238 804-***-**** (mobile) - *****.********@*****.*** pg. 2

• Managed large customer and project portfolio (multi-million dollar annual revenue) resulting in high customer satisfaction and 100% customer retention while maintaining high profitability

• Supported customer implementations of all SAP products including S/4 HANA as well as non-SAP implementations

• Negotiated multi-year multi-million dollar contracts

• Drove improvement of account management business processes as company grew from 20 customers to over 200 customers

VP MANUFACTURING EXECUTION SYSTEMS Oct. 2008 – Nov. 2009

• Lead branding of German MES solution for the US market including web presence, brochures and listing in leading online MES application selection support site

• Created proposals for Fortune 500 and midsize companies focusing on international manufacturing companies

• Sold pilot for multi-million dollar international project SANMINA-SCI Nov. 2006 – Oct. 2008

SR. MANAGER ENTERPRISE ARCHITECTURE Nov. 2007 – Oct. 2008

• Established structure and businesses processes for a Council of IT Architects (VP level) reporting directly to the CIO.

• Created tool set providing detailed visibility for the Architecture Council members as to the status and execution of projects as well as tools for online collaboration.

• Created tool set for Enterprise Services Team (Customer) to gain visibility over project approval status and presented to team and trained members. SENIOR MANAGER IT ENTERPRISE SERVICES Nov. 2006 – Oct. 2007

• Responsible for strategic IT systems including ERP and Supply Chain from a business perspective for Enterprise Computing and Storage Systems Division.

• Led team of business analysts and project managers providing internal consulting around best practices and business processes.

• Led team of project managers and analysts during implementation of entire new systems architecture for US$ 50 mil customer including ERP, SCM, PLM, Shop Floor

• Member of committee to determine strategic corporate architecture changes in order to create differentiation from competition. Member of team creating corporate IT marketing brochure.

SIMNET CONSULTING, LLC July 2005 - Oct. 2006

PRINCIPAL

Clients/Responsibilities

Steelwedge

Facilitated gathering of business requirements for a large Telecommunications client for a project to implement a demand collaboration solution linking inputs from Sales, Marketing, Engineering, Materials and C -level Management.

Armin Hartmann - 1 Dover Place, Richmond, VA 23238 804-***-**** (mobile) - *****.********@*****.*** pg. 3

German Software & Consulting Company

Advised C-level management on opportunity of opening a US subsidiary including expectations of US customers and differences in doing business between Germany and the US Sanmina-SCI

Control Tower Concept: Lead conceptualization of a centralized software platform capable of providing order entry, order routing, collaboration, CTB, ATP and VMI functionality for multi-level ATO, BTO, CTO, etc.

Egenera

Worked on team tasked with mapping the T-Rex environment to the Egenera business processes; challenges were long production durations and multi-level Clear To Build ICON INDUSTRY CONSULTING, INC. VP SALES & MARKETING Mar. 2000 - July 2005

Founded ICON Industry Consulting, Inc. as subsidiary of ICON-SCM AG, Germany FABER-CASTELL CONSULTING SAP CONSULTANT Apr. 1998 – Mar. 2000 APPLIED MATERIALS CUSTOMER ENGINEER July 1997 – Apr. 1998 EDUCATION TECHNICAL UNIVERSITY KARLSRUHE, GERMANY

Bachelor Degree and Master Degree in Process Engineering

Emphasis on Mechanical Process Engineering and Microsystems, including microchip production, clean rooms, clean benches.

Research Topics include: Micro Injection Molding; Building, Characterization, and Removal of Dust Layers.

LANGUAGES Fluent in German, basic knowledge in Spanish and French MILITARY DIVISION COMMUNICATIONS, GERMAN ARMY, GERMANY 6/1988 – 10/1989

Established and maintained highest rank communications among military divisions. Acquired technical and field operational training. TRAINING CERTIFICATIONS:

ITIL Foundation Examination (September 2013)

SAP TRAINING:

Solution Manager Certification, October 2011

Procurement Processes, April 1998

Inventory Management, May 1998

Configuration and Organization within MM module, June 1998

Accelerated SAP, July 1998 (ASAP Certification)

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