Microsoft Office Technical Support

Objective: To obtain long lasting employment with a well-developed company where I can use my current skills to enhance their ability to be successful in reaching their goals.

EDUCATION:

July 2017- present ECPI University Richmond VA.

September 2008 US Army Signal Academy, Ft. Gordon, GA

March 2004 Basic Non-Commissioned Officers Academy (2)

3rd NCO BN 166th Regiment, Ft Sill, OK

May 2003 Basic Non Commissioned Officers Academy (1)

3rd BN 166th Regiment, Ft Indiantown Gap, PA

January 1994 Preliminary Leadership

Run 2 NGB NCO Academy, Ft Jackson, SC

December 1990 Fire Finder Radar Operator

Field Artillery Academy, Ft Sill, Ok

EXPERIENCE:

TEK systems (Aug 2017) DSCR. Richmond VA.

VOIP Phone Deployment Team

Served as team lead and point of contact for a 4 member deployment team.

Sorted phones and verified phone count for assigned locations.

Installed VOIP phones in assigned locations verified connectivity and MAC addresses

Answered client questions and instructed them on where to find additional information on the new phone system.

SAIC (March 2017- June 2017) Richmond VA/ Battle Creek MI.

Windows 10 Deployment Team

Provided software, hardware and network support to end user’s on and off site to ensure success of the DLA Windows 10/VDI rollout at Battle Creek Michigan location.

Trained end-users on Windows 10/VDI log on procedures and outlook 365 account set up.

Team successfully installed over 3,500 thick, thin and zero client configurations in three month time frame.

DSCR (October 2015- March 2017), Richmond VA

Desktop Support Technician

Provided technical support to over 3,000 local clients on site and via phone or remote tool for issues such as software installs, Registry, profile and outlook issues.

Resolved user incidents with in a 1hr to 24hr time frame or escalated to the next tier for server, network or telecom issues not resolvable by tier two.

Installed equipment for new hires, transfers and employee moves.

DSCR (March 2012 – October 2015), Richmond, VA

Helpdesk Technician

Provided laptop, printer, and softphone support for over 3,000 users while solving performance problems related to internet and VPN connectivity.

Resolved user issues involving Active Directory and Password resets, Amps,

Microsoft office applications, DPACS, SAP and Citrix web applications

Created tickets for both Magic and Remedy for resolution and tracking purposes.

United States Army National Guard (January 2011 – September 2011), Fredericksburg, VA

Field Technician

Prioritized daily work load for 5 armory locations.

Provided computer and printer support via phone or remote tool, resolved user problems involving Internet access and Microsoft applications.

Maintained inventory of equipment and issued as needed.

Set up audio/video conferencing calling when needed.

United States Army National Guard (April 2009 – December 2010), Manassas, VA

Information Systems Operator/Analyst

Supervised the deployment, installation, operation of unit level multi-functional/multi-user information processing systems.

Performed helpdesk administrator duties and unit level maintenance functions on assigned computer systems.

Developed and administered on-site training programs.

Configured information processing equipment into required operating configurations.

United States Army National Guard (August 2004 – December 2005), Iraq Section Chief (Global War on Terror)

Supervised and trained Soldiers in technical operations and maintenance of the fire finder radar system.

Maintained accountability of 10 million dollars’ worth of equipment.

Counseled soldiers quarterly and gave guidance as necessary.

Water Works-Supply (August 2002 – March 2012), Mechanicsville, VA

Inside Technical Sales

Provided project take offs detailing material and cost estimates.

Determined customer requirement and expectations to recommend specific products and solutions depending on project location and design.

Entered tracked and maintained purchase orders and customer orders.

Maintained knowledge of latest technologies, Obtain price quotes from vendors and applied company discounts to offer competitive pricing to customers.

United States Army National Guard (October 2001 – May 2002), Richmond, VA

Security Team (Operation Noble Eagle)

Performed security mission at Richmond International Airport.

United States Army National Guard (March 1997 – January 1998), Bosnia

Field Artillery Senior Radar Operator (SRO)

Established and maintained radio and wire communications.

Supervised a team of six in the operations of fire finder radar system.

Certifications

Security +, Network +, A +, Windows 7

SECURITY CLEARANCE

Active Secret DOD

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