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Upper Marlboro, MD, 20772
... EXPERIENCE HELPDESK SUPPORT FROSTBURG STATE UNVIERSITY SOCIAL MARKETING TEAM JANUARY 2015-PRESENT Technology support for students, staff and faculty; on use of network and integrated computers into class curriculum Troubleshooting for students and ...
- 2018 Jan 16
La Plata, MD, 20646
... BELVOIR MAR 2015 ~ AUG 2016 TEAM LEAD/SENIOR UNIX SYSTEM ENGINEER Task Lead for a team of 8, Providing Unix support, Helpdesk Support, Desktop user support, Network Support, Video Teleconferencing Support, Database support, and SharePoint support, ...
- 2017 Aug 22
Upper Marlboro, MD, 20772
... related to IT issues, security concerns, and regulatory update impacts Perform vendor-guided network and software audits Helpdesk support (via custom practice management software and spreadsheet system I developed) on site and remotely via ...
- 2017 May 01
Waldorf, MD
... • Enabling high-availability and high-capacity features such as Spanning Tree and link aggregation on Switches • Responsible for service request tickets generated by the helpdesk in all phases such as troubleshooting, maintenance, upgrades, patches, ...
- 2016 Jun 08
Waldorf, MD
... Printers, Network Interface Cards, Sound Cards, Video Cards, VTC Coordinator IT Networking Software Architecture Tier 2 Helpdesk SharePoint Content Mgmt Management/Supervision Securities & Firewalls Project Management Analysis/Resolution Government ...
- 2015 May 29
Waldorf, MD
... and basic router configuration, setting up switches, and Wi-Fi router Support: Helpdesk escalation and documentation on ticketing system; and customer service support email, phone, and in person Certification(s): Working towards CompTIA A+; Network; ...
- 2015 Mar 05
Clinton, MD
... Army, Camp Zama, Japan (Includes Okinawa), Sept 2001 – Sept 2004 - Helpdesk Technician, U.S. Army, Carlisle, PA, Jan 1998 - Aug 2001 COMMUNICATIONS SECURITY (COMSEC) CUSTODIAN Troubleshoot STE/STU-II phones and KIV-7s. Received crypto keys for KIV ...
- 2015 Feb 19
Upper Marlboro, MD, 20772
... Monitored and tracked helpdesk calls daily using Remedy. . Diagnose hardware problems and route trouble tickets to the relevant Hardware teams for resolution and repair 07/2010 - 07/2010 - Aqiwo, Inc - Senior Hardware/Software Technician (The World ...
- 2015 Jan 23
California, MD
... Lead for HCM technical level helpdesk support to 30,000+ end users at multiple site/country locations . Communication and interpretation skills for SAP system IT changes/upgrades . Compare contrast and analyze and interpret new system policies and ...
- 2014 May 04
Upper Marlboro, MD, 20772
... recording configuration diagrams and specifications 5 /12-5 /12 Technical Helpdesk – Techinsource • Provide technical assistance to Students, Facility and Staff via Avocent and NetBOT devices, phone or web-chat • Listening, Diagnose and Resolving ...
- 2013 Sep 09