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Customer Service Information Technology

Location:
Upper Marlboro, Maryland, 20772, United States
Salary:
50,000 yr
Posted:
January 16, 2018

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Resume:

Joseph Ogunsanya Jr.

*** ****** ******** **, ***** Marlboro, Maryland 20774 240-***-**** ac3187@r.postjobfree.com www.themuku.com

Objective

To acquire a position that will utilize my technical background and experience with web development, cyber security, hardware/software, programming, and administration skill.

Education

Frostburg State University

B.SC Degree in Information Technology & Minor in Fine Art( Photography)

Graduated in December 19,2017

Computer Skills

Operating systems: Windows, Mac, Linux, Android, IOS

Programming language: HTML, CSS, PHP, and an understanding in JavaScript

Extras: Microsoft offices (Words, Excel, Project, PowerPoint)

Creating Networks

Security in Database

Network Implementation

Technology Application Skills

VMware Workstations

Adobe (Dreamweaver, Photoshop, illustrator, Premiere Pro, After Effects, and Lightroom.)

Notepad++

Python

MySQL Database/ Oracle Database

Visual Box

Windows Server 2012 R2

FileZilla FTP Server

Basic Android Studio

Information Technology Projects

PHP Programming -- In this project, my task was to combine PHP, HTML and MySQL databases together to create an IT help desk ticket website I also combine CSS since I knew it. But a user could create a ticket with their specific issue that would be exported to a database. The database would provide the ticket to me where I can manipulate the tickets by category or delete them if necessary.

Database –This project I had 7 different database tables and I had to create queries for each while providing the input form queries. These queries had to range from basic commands to more complex commands.

Network Implementation – I created many networks in VMware workstation with multiple nodes on multiple subnets. The center of the network sat a server running windows 2012R2. Attached was a Linux FTP server and several workstations. For this network, DHCP scopes, custom firewall permissions, IP addresses, and network sharing were all configured for this project.

EXPERIENCE

HELPDESK SUPPORT FROSTBURG STATE UNVIERSITY SOCIAL MARKETING TEAM JANUARY 2015-PRESENT

Technology support for students, staff and faculty; on use of network and integrated computers into class curriculum

Troubleshooting for students and staff connected to the Campus LAN “Local Area Network”

Responsible for the operation and management of computer lab

Bringing network back online after a loss of power or when it crashed, determining if equipment failure was caused by software

Repairing and maintaining staff, faculty and students computers

Computer troubleshooting and installing both hardware and software/repair

Assembling, upgrading and configuration personal computers

E-mail setup and maintenance for over 1000 students, staff and faculty through Microsoft Inbox and Outlook

CASHIER/STOCKER DOLLAR TREE MAY 2015- AUGEST 2016

Developed and honed the ability to work under pressure, communicate efficiently, and promptly resolve customer service issues and request.

Learned to troubleshoot in a timely matter.

Perform excellent customer service

Checkout items for customers

Perform money transactions

Cash checks

Help customers find item

AWARDS:

FROSTBURG STATE UNIVERSITY SOCIAL MARKETING TEAM AWARDS

Social Marketing Team Photographer Award 2015-16 Academic School Year

Recognition of Service Photographer Award Fall 2016 - 2017

References Available upon request



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