| Resume alert | Resumes 21 - 30 of 54 |
Manager Service
Waldorf, MD
... Regional Helpdesk Manager - Ameritox (11/2016 - 01/2017) Columbia, MD Responsible for driving technical service delivery culture through ITIL methodology and excellent customer service standards for Ameritox large geographically diverse teams; ... - 2021 Feb 09
... Regional Helpdesk Manager - Ameritox (11/2016 - 01/2017) Columbia, MD Responsible for driving technical service delivery culture through ITIL methodology and excellent customer service standards for Ameritox large geographically diverse teams; ... - 2021 Feb 09
Cloud Security Architect
Clinton, MD
... hardware repair specialist and advisor to the 10th Mountain Division Automation helpdesk. 2001-2002 Pentagon Assistant Network Project Manager ODIT&C ·Assisted, managed the transition, and accountability of network devices supporting company ... - 2020 Nov 18
... hardware repair specialist and advisor to the 10th Mountain Division Automation helpdesk. 2001-2002 Pentagon Assistant Network Project Manager ODIT&C ·Assisted, managed the transition, and accountability of network devices supporting company ... - 2020 Nov 18
Office Manager
Waldorf, MD
... Washington DC 04/2013-4/2015 IT Support Specialist Provides professional helpdesk support for senior staff and local users. Logs incident/trouble calls and emails into IT Service Management system. Provided Windows desktop troubleshooting, Apple MAC ... - 2020 Oct 05
... Washington DC 04/2013-4/2015 IT Support Specialist Provides professional helpdesk support for senior staff and local users. Logs incident/trouble calls and emails into IT Service Management system. Provided Windows desktop troubleshooting, Apple MAC ... - 2020 Oct 05
Customer Service Engineer
Upper Marlboro, MD
... Salesforce Support: Helpdesk; escalation and documentation of technical issues on ticketing system (Remedy and RightNow); Customer service support (email, phone, in person); Sales Support (research market, product, service and client information for ... - 2020 Jul 20
... Salesforce Support: Helpdesk; escalation and documentation of technical issues on ticketing system (Remedy and RightNow); Customer service support (email, phone, in person); Sales Support (research market, product, service and client information for ... - 2020 Jul 20
System Security Engineer /PKI Engineer
Upper Marlboro, MD
... Modify PKI Group Policy Object settings and update scripts for helpdesk personnel when necessary to remediate certificate-related issues. Utilized NetIQ IAM to manage FDA environment. Recover, download, and install escrowed certificates for all ... - 2020 Mar 07
... Modify PKI Group Policy Object settings and update scripts for helpdesk personnel when necessary to remediate certificate-related issues. Utilized NetIQ IAM to manage FDA environment. Recover, download, and install escrowed certificates for all ... - 2020 Mar 07
Customer Service Data Entry
Prince Frederick, MD
... of contact for outside vendors that provided S.I.S services CAPITAL CITY PUBLIC CHARTER SCHOOL January 2014-August2014 Helpdesk •Created and deactivated user accounts in School Force and Jump Rope system •Reset user passwords for School Force and ... - 2019 Mar 31
... of contact for outside vendors that provided S.I.S services CAPITAL CITY PUBLIC CHARTER SCHOOL January 2014-August2014 Helpdesk •Created and deactivated user accounts in School Force and Jump Rope system •Reset user passwords for School Force and ... - 2019 Mar 31
Administrative Assistant
Waldorf, MD
... Shell HD (Helpdesk), BP HD, ExxonMobil, Hughesnet, etc) then the call is transferred. Knowledgeable on specific hardware/peripherals attached to particular compatible registers. Deploy for software/patch upgrades based on the site brand. (Ex. ... - 2018 Dec 18
... Shell HD (Helpdesk), BP HD, ExxonMobil, Hughesnet, etc) then the call is transferred. Knowledgeable on specific hardware/peripherals attached to particular compatible registers. Deploy for software/patch upgrades based on the site brand. (Ex. ... - 2018 Dec 18
Customer Service Manager
Galesville, MD
... Aug 2006 – July 2017 Alion Science & Technology / Washington Navy Yard Work as part of Helpdesk team assisting Network engineers, and running helpdesk calls. Configure, move and install printers and computer equipment. Set up user profiles in ... - 2018 Sep 05
... Aug 2006 – July 2017 Alion Science & Technology / Washington Navy Yard Work as part of Helpdesk team assisting Network engineers, and running helpdesk calls. Configure, move and install printers and computer equipment. Set up user profiles in ... - 2018 Sep 05
Customer Service Data Analyst
Shady Side, MD
... Peer Award NASA / SAR Operations and Development Team 1990 EDUCATION / CERTIFICATIONS Certificate Manage and Organize Helpdesk/User Support Learning Tree, Washington, DC Certificate MS Office Applications Learning Tree, Washington, DC Certificate ... - 2018 May 30
... Peer Award NASA / SAR Operations and Development Team 1990 EDUCATION / CERTIFICATIONS Certificate Manage and Organize Helpdesk/User Support Learning Tree, Washington, DC Certificate MS Office Applications Learning Tree, Washington, DC Certificate ... - 2018 May 30
Security Information
Upper Marlboro, MD, 20772
... meetings about various Security items - Present at the monthly security education lunch-and-learns - Respond to Security Helpdesk issues - Create accounts utilizing Form 2875 - Process Pentagon badges and maintain the incoming visit clearance list - ... - 2018 Jan 18
... meetings about various Security items - Present at the monthly security education lunch-and-learns - Respond to Security Helpdesk issues - Create accounts utilizing Form 2875 - Process Pentagon badges and maintain the incoming visit clearance list - ... - 2018 Jan 18