Management Customer Service

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BARRY CHURN

301-***-****, *******@*****.*** 240-***-****/240-***-****

SUMMARY OF QUALIFICATIONS

Tier III Information Technology Professional and Military Veteran with an

active Top Secret Clearance and more than 20 years experience in IT

networking, with the Crisis Action Team (CAT) in the United States Air

Force and within the civilian sector. Excellent abilities in researching

and collecting information, independently or as part of a group in a fast

paced highly stressful environment while managing the overall planning,

direction and timely execution of program operations, development and

assignment. Network Experience: SIPR & NIPR and CITRIX account creations,

modifications in Active Directory Cisco phones, routers, VMware, SQL Server

Software/Hardware Installations

Installed and implemented middleware software for CAC/Smart cards/PKI,

Scanners, Printers, Network Interface Cards, Sound Cards, Video Cards, VTC

Coordinator

IT Networking Software Architecture Tier 2 Helpdesk

SharePoint Content Mgmt Management/Supervision

Securities & Firewalls Project Management Analysis/Resolution

Government Data Integrity/Disaster Desktop Maintenance/Repair

Networks/Software Recovery

WORK EXPERIENCE

Department of Commerce - Washington, DC

10/2012 - 03/2015

Cyber Security Specialist Tier III

Responsible for all computer users and systems assigned to the Deputy Under

Secretary of Commerce, International Affairs. Assigned as Unit Information

Technology Requirements Officer (UITRO). Provides timely desk side support,

when issues, cannot be solved via the phone or by Email.. Responds to

client incident/problem tickets in Remedy ticket tracking system assigned

by the Workgroup Coordinator and clearly documents updates in the work log

regarding status and resolution of that incident. Setup the OSS Central and

GVS Registration, assist user with the Digital Signature Enforcement Tool

(DSET). An experienced Senior Helpdesk Analyst with strong leadership

skills, supporting users in Washington, DC and 4 Regional Offices

throughout the country. Helpdesk hours are 8:30am-6:30pm to also include

24/7 on-call support. Demonstrates expertise in customer service. Technical

knowledge gained from prior experience to resolve issues surrounding

difficult hardware and software issues. The supported environment includes

Remote Assistance, Active Directory, Windows 7, Microsoft Office Suite

2007/2010, MS Systems Center Configuration Manager (SCCM) and multiple

Litigation software tools. Ability to use Remedy ticket tracking software

to input and extract information. Services provided include but are not

limited to Audio Visual Event Support, software/hardware installation, and

testing with Engineering and Training Staff.

National Ground Intelligence Center - Charlottesville, VA

2011 - 2012

IT Network Specialist Tier III

. Provide IT support on multi-user computer systems NIPERNET,

SPIRNET,JWIGS systems to include ghosting, installation, and

troubleshooting

. Use Active Directory to install and repair network and local Printers

. Coordinate with network administrators on installation,

troubleshooting and the repair of equipment

. Ensures, compliance with all required security patches

. Interact with users via Remote Control, Help Desk Support and in

person

United States Army Human Resource Command - Alexandria, VA

2008 - 2010

Tier III (Team Lead)

. Provide technical direction to a team of 4, for systems from

definition for systems phase thought implementation. Monitors and

summarizes progress of projects.

. Provided necessary feedback to PM and communicate technical system's

requirements.

. Ensure that classified material is properly controlled during use and

. that classified visits to the facility are properly arranged and

. conducted. Ensure that adequate classification guidance is received,

. understood, applied, and challenged if necessary; ensure that

. documents are accurately marked by appropriate personnel, and

. that documents are downgraded and declassified as authorized.

. Limit and control reproduction of classified material.

. Supervise the transmission and release of classified material

. outside the facility.

. Ensure that classified material is destroyed as soon as practical

. according to an established program and that classified waste is

. handled properly until destroyed

.Computer Science Corporation - Falls Church, VA

2007 -2008

Network Specialist

. Ensured all SIPRNET and NIPRNET desktops were equipped with

Information Assurance Vulnerability Alerts and were(IAVA) compliant

. Performed vulnerability scans and prepared desktops for the Defense

Information Technology Security Certification & Accreditation Process

(DITSCAP)compliancy

. Conducted the pre-certification phase, that included the documentation

and validation for all associated systems s

. Monitored trouble calls with Update EXPERT in support of DHSD Network,

Desktop and System Applications

. Supported over 2000 users on a dual platform NIPRNET/SIPRNET

BARRY CHURN.

Page 2

Focus Corporation - Richmond, VA

2006 - 2007

Desktop Engineer

. Maintained, repaired, and troubleshot desktop and software packages in

use at the Department of Labor

. Interacted with end-users to identify current computing procedures and

desktop-based LAN systems software operations

. Made recommendations for selection and provided technical

documentation of product corrections

. Wrote installation and operation procedure manuals for end-users,

documented and logged all activities maintained an updated inventory,

quickly resolved escalated issues and performed other tasks to support

desktop hardware and software procedures

Pretrial Services Agency

2003 -

2006

GS-11

. Performed configuration management, fault isolation, minor

engineering, information protection operations, performance

management, accounting management, network planning, training, and

customer support of common user network resources

Crisis Action Team - Andrews AFB

GS-11

2001 2003

. Performed configuration management, fault isolation, minor

engineering, information protection operations, performance

management, accounting management, network planning, training, and

customer support of common user network resources

Help Desk Support Specialist Andrews AFB HR

1996 - 2001

. Assisted the Senior network Administrator with the addition and

modification of new and existing accounts to the network

. Coordinated and managed the installation of desktops and peripherals

for users attached to the office of Organizational Management

. Ensured that all desktops were configured properly with the

appropriate (3 COM) cards, drivers and UTP cables

. Provided technical support and training to all end users on the

Network

. Procured compatible network equipment and hardware as required

. Upgraded laptops and configured for remote access

. Assisted the supervisor with all administrative duties to support the

day to day operations and ensured optimal performance

United States Air Force - Various Locations

1981 -

2001`

Logistics Systems Analyst

Operated Unisys2200 mainframe, the world's largest RFID network for the

U.S. military. Tracking 9 million assets yearly to 1,500 nodes in 25

countries. It also process End of Day/ End of month reports.

EDUCATION/TRAINING

. Information Technology - College of Southern Maryland 2011 - Present

. Information Technology Management - Strayer University, Washington,

DC, 1999 - 2001

Memberships

The American Legion

Disable American Veterans (DAV)

National Association for Black Veterans, Inc.

References available upon request.

Contact this candidate